Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
Used AT&T Microcell activation

I was given an AT&T microcell by my neighbor who is moving.  I already have one but wanted to give this one to my daughter who really needs one at her home.  I am sure that this microcell is probably still active in my neighbors account but hasn't been used in a couple of weeks.  What do I need to d

Questions

413

4

0

0

Prepaid Phone Card Already Used

I bought a prepaid phone card for $60 yesterday and when I went to put it on my phone it says it has been used already. Walmart won't take it back and I really need my phone service. I have been going back and forth on here all night trying to figure out how to get ahold of customer service or somet

Questions

131

1

0

0

AT&T NEEDS to blacklist unpaid phones..

Why don't they?They are enabling a huge fraud industry. I've seen or researched each part of the fraudulent supply chain. First..fraud caller center calls unsuspecting people and says issue with their AT&T service and it is frozen.  They need the last 4 of social to go into account and fix.  Person

Questions

3.2K

4

0

0

Prepaid card says it's been used already.

I just bought a $45 AT&T prepaid card and when I went to add it to my account I received an error saying that the card has already been used! I tried adding it through the website, app, and even tried doing it through the *888* method on the phone and every time it gave me the same error message tha

Questions

977

1

0

0

Purchased used Iphone XR- now blacklisted

Two questions:  How do I prevent buying a blacklisted phone, or one that will be the future.  It wasn't when I purchased it (I am using it on cricket).   Now that I'm told I have a blacklisted AT&T phone, if/when it does become inoperable- will AT&T help me in anyway? I recently found it this was bl

Questions

698

3

0

0

Used Microcell Need Help

Hello,   I recently purchased a microcell because service is bad in my apartment...and it's bad no matter what carrier you use, so I know that isn't the issue.  I bought it used and got the error message that it needs to be deactivated.  I know that for security reasons there isn't a quick fix, but

Questions

631

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.