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If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot you

Questions

 • U-verse TV Account

292.9K

75

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Accepted Solution

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Stop my Plan

When I visited US on June 2017, I bought a SIM Card with mygophone service. Payment using my Credit Card. But since coming back in Indonesia, I still find billing in my Credit Card for the next month. How can I stop the Plan? can you please help? Thanks.

Questions

 • More AT&T PREPAID Discussions

1.5K

1

0

0

Moving to US, Can i use my same GSM Device ?

I am moving to US next month. I have a GSM Phone with Vodafone Sim Card. Will it work in US with any other GSM Service Provider like AT&T or I have to buy New Phone ? I have Nokia Lumia 520 and Xiaomi Mi 3.

Questions

 • Other Phones & Devices

328

1

0

0

Unlock sim card while outside of US

I’m stationed outside of US and want to unlock my SIM card from over here. I cannot call the customer support from over here it no longer works. When i tried to unlock my SIM online at AT&T the 2-step verification kept trying to call my phone which I clearly cant use in this country anymore. Help? I

Questions

 • Wireless Account

184

1

0

0

No Data/MMS Messaging

I just got back to the states from the UK. I'm using my Samsung Galaxy S4 which I purchased last year in London from the company O2. I've put my At&t sim in and my phone is unlocked. I've checked loads of forums and added the following APN, but I still have no access to my data or MMS messages.  Nam

Questions

 • Samsung

2.2K

1

0

0

How to get a CSR from another country to connect you to someone in the USA without being hung up on?

I just called the 1-800-288-2020, and was connected to a woman in the Philippines (I asked her where she was located), which was fine at first but after asking her to confirm my installation for services the next day and her putting me on hold many times to finally tell me that my appointment had be

Questions

 • U-verse TV Account

340

3

0

0

Moving to the US- can I get 3G/4G/LTE data?

Hi Everybody, I'm moving to the US from Italy, and my Iphone 5s is a A1457 one. Can I get all the 3G and 4G data on the AT&T network? Is there any restriction or compatibilty issue anywhere in the country? The model supprots the following bands:7 LTE bands (Bands 1, 2, 3, 5, 7, 8, 20), it also suppo

Questions

 • Network Coverage

462

1

0

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Compatibility for Moto G6 Plus Thailand

I am thinking about buying a Moto G6 Plus  to use while living in Thailand. My question will it be supported back in the states, thanks. Specifications of Motorola Moto G6 Plus 5.9 [4GB+64GB] ประกันศูนย์ไทย 1ปี (Deep Indigo)Network Connections 4G - LTE - HSDPA 850 / 900 / 1900 / 2100 - LTE band 1(21

Questions

 • Phone & Device Upgrades

390

1

0

0

Can I use my AT&T american sim card into my newly bought EU phone?

Hello, I'll be an exchange student in Minnesota this fall and I want to buy Xiaomi Mi A2 64GB LTE but when I was in the US before my EU cellphone was somehow "denied" by the AT&T guy and he told me that he can't put an American SIM CARD into it so I bought a Nokia but it's a windows phone that i don

Questions

 • Network Coverage

189

6

0

0

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