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NEXT should allow upgrades after 6 months!!!!

AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett

Questions

 • Account Features

527

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Unlock request denied, paid in full from seller off craigslist

I bought a phone from someone online so I could use it when I go to Iran in a few days and when I tried using it it said that I needed an unlock code. I put in the request online and it was denied so I called customer service and they said they can't unlock it unless I use it for 6 months. I explain

Questions

 • Device Features

624

2

0

0

help with the unlock request

I am have a prepaid account with att for more than six months now, i requested the unlocking of my  I phone 6 Plus and i have been denied, i have my account active since july 2017 and there had been more than six months now, so i don't know why they keep doing this

Questions

 • Apple

43

0

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EMERGENCY: Account under wrong name

My girlfriend opened an account for us in 2017- it was supposed to be under her name until we broke up, and then we went into AT&T to have the account put under my social security number and name. The problem is, the guy didn't even change it and there is no record of change even! Now the account is

Questions

 • Wireless Account

113

1

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upgraded iphone 6 and my sim I entered was wrong now I need the puk code been a headache anyone code

upgraded iphone 6 and my sim I entered was wrong now I need the puk code been a headache anyone have the  codes at & t chat is 15 minutes wait I have had the phone over 2 years and cant dial really need help cause its my only phone thanks  !!

Questions

 • Apple

656

1

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ATT Installation Procedures For Internet Lines Needs To Be Changed

Hi, My household needs a secondary Internet service. After doing the research, it made sense to give AT&T DSL a try. I scheduled an installation for Today between 1:00pm to 3:00pm. Unforunately, the technician stated to my mother (I work a 9-5 and my mother works at home so I gave them her number) t

Questions

 • AT&T Internet Equipment

958

1

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Address wrong by ONE number at the end!!

I had the att guy help me order 2 iphone xr's. They supposed to come tomorrow on 4/7/2019. He was a really nice and helpful guy btw and isnt at fault. My only problem is that i realized my address is wrong by one singular number at the end! Ive already updated my address to the correct way. But it s

Questions

 • Wireless Account

117

1

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ATT MESSED UP MY YARD!!!!!!!

I have bought a new construction home and ATT CAME OUT AND DUG UP MY GRASS AND NOW I HAVE RED CLAY PATCHES ALL OVER MY YARD. I have made several attempts to contact ATT to address the issue but they keep giving me the runaround about it. Then a sales rep had the nerves to ask me to purchase service.

Questions

 • AT&T Internet Installation

545

2

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Service Outage

Is there a uverse service outage in Mobile, al?

Questions

 • Watching U-verse TV

685

3

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

345

3

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ATT refund for exchange from iphone 6+ to iphone 6

I am the account holder. I recently did an exchange for the line ending in 1717. I got charged with full retail price, 816.55 for getting the iphone 6 64G gold quickly while shipping iphone6+ 16G gold ( which is also charge 326.61). I called ATT premier last friday 10/10/2014 and got confirmation th

Questions

 • Wireless Billing

511

2

0

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Insurance Charge not removed as promised 8 months ago.

We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and told them I would no longer be needing the replacement phone. They told me that it had already shipped

Questions

 • Wireless Billing

278

4

0

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ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

785

0

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ATTENTION REQUIRED!!!!!!

-URGENT-To whom it may concern,Over the past month of beginning our service with AT&T we have experienced SIGNIFICANT issues. I have tried every route to solve these issues (see attached) and I have gotten absolutely no where! After I have personally spent well over 5 hours total with your custo

Questions

 • 2016

17

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I got charged twice!!

Hi. I am an AT&T Prepaid user, I was previously on the $50 per month plan - I recently switched to the 25c plan and put in a balance of $25 for the time being. This was supposed to expire on Sept 19, 2019, and it is currently only July 2019. However, I still got billed for my $50 per month plan desp

Questions

 • Account & Usage

1K

1

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Billed for usage on old account and new account, need to close old account permanently

I have a total of three (3) AT&T accounts, where I should have two (2). The original account holder is deceased and we were told we would not be responsible for their bills. New wireless and internet accounts were created. I merged the accounts online and that seems to be working as intended. I've j

Questions

 • Wireless Billing

119

1

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number disconnected or no longer in service

i have a phone number that has been disconnected or is no longer in service and i would like to see if there is another number that connects. the number that is disconnected is 1-*** can someone help me find another number that works   [Edited for privacy-please do not post personal or unique inform

Questions

 • Other Phones & Devices

1.8K

3

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LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

Questions

 • Wireless Account

545

1

0

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ATT user can't receive email from our enterprise domain, OVT.COM

Hi ATT, We are having issue of sending email to *@sbcglobal.net.  The error basically saying it's not able to reverse look up  our mail server ip,  66.171.122.39  as  ovtmail2.ovt.com. However, the PTR(reverse DNS lookup) is showing correctly on MXtoolbox.com. Pl

Questions

 • AT&T Internet Security

501

1

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Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

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