Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
Fraud sale

Since  July I have talked to 6 managers promising to resolve the fraudulent info I was given at phone purchase by sales rep. Customer for 20 yrs and price I was to pay is not honored. I requested original sale call to be listened to to see the agreement of this phone purchase, decking the credit off

Questions

 • Wireless Billing

214

5

0

0

Worst Customer Service Experience Of My Life...TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • U-verse TV Account

414

1

0

0

Shocked at treatment after assumption of responsibility!

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

Questions

 • Wireless Billing

281

1

0

0

Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.4K

2

0

0

Deception & Hidden Fees -- anyone else?

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

Questions

 • AT&T Internet Installation

240

0

0

0

Deleted

Deleted

Questions

 • AT&T Internet Account

128

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.