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Data Overcharging / Customer service promises investigations, then say there was no investigation.

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

Questions

 • AT&T Internet Plans

1.9K

21

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DSL rate increases multiple times with no improvement or justification, push to U-Verse?

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up

Questions

 • AT&T Internet Account

302

3

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Need help being refunded after being misled by Johnstown sales rep

Hello, A few weeks ago, my dad went into the at&t store in the mall in Johnstown, PA, to buy a new phone for my mom as the buttons on her basic non-smart phone stopped functioning .  After about ten minutes the sales person had sufficiently disoriented my dad to the point where he was convinced he n

Questions

 • Wireless Billing

293

10

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