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No credit for upgraded iPhones
We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest. It stated that the IPhone7s would be a $300 credit each. The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra
Questions
• Wireless Billing
Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?
Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687
Questions
• Wireless Billing
Phone Upgrade
I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha
Questions
• Phone & Device Upgrades
Questions about Fiber 100 & 1000.
I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th
Questions
• AT&T Fiber Equipment
Question about deals for iPhone 12 Pro Max
Hello, I'm planning to upgrade to the new iPhone 12 Pro Max and trade-in my iPhone X 256 GB (currently with ATT and fully paid off). Would you have the same/similar offers for the Pro Max as you have for the other iPhone 12 models? When can I expect those deals? Thanks, Dejan
Questions
• Apple
How long till we can get faster speeds?
I live out it a rural area and we currently have AT&T internet out here but it is the outdated copper broadband connection. I really want to know when we can get a faster speed out here we already have your service all that is needed is for you guys to run fiber service out on poles you guys are our
Questions
• AT&T Fiber Installation
Order from FED EX says Shipment Exception since 12/05/2020
I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas. What can I do? What does this mean?
Questions
• Wireless Account
Charging Me for a Device I returned with Smart Label
ATT,I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.Your label shows it was picked up by the agent and I can't walk it into Wash
Questions
• Phone & Device Upgrades
No Option for Shared Upgrade
I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this
Questions
• Wireless Account
Combined billing = scam. DON'T DO IT!
I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the
Questions
• Wireless Billing
Free Mobile Upgrades
Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.
Questions
• Phone & Device Upgrades
Upgrade
My phone was due for an upgrade which I did and just received/set up (IPhone 😎 but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this
Questions
• Apple
Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!
On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the
Questions
• Wireless Billing
At&T (Edited per community guidelines)
Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl
Questions
• Phone & Device Upgrades
Fiber Request for Crystal Falls
Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?
Questions
• AT&T Internet Plans
Belkin -Battery Backup Unit Rev B
My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks
Questions
• AT&T Internet Equipment
Upgrade Eligibility
I’m trying to upgrade my line. After attempting to upgrade earlier today, I recognized I selected the wrong monthly terms. I cancelled nearly 8 hours ago, and my account still hasn’t been reset. Can somebody provide me support?
Questions
• Wireless Account
Fiber Optic Install
Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces
Questions
• AT&T Fiber Installation
How much is 2yr upgrade to iPhone 6s from a 5s
Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade
Questions
• Apple
How are tech visits handled during the quarantine order?
I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?
Questions
• AT&T Internet Plans