Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Mi phone is 4G and support HD Voice. Why it will no longer work with AT&T after 3G network shutdown?

Hi everyone! I currently have a Xiaomi Mi 8 SE. Is a 4G device, and does support HD Voice and VoLTE. However, it is not on the list of phones which will still work on ATT network after 3G shutdown in February 2022 (no Xiaomi phone is listed there) https://www.att.com/idpassets/images/support/wire

Questions

5.1K

39

Accepted Solution

Official Solution

Paying off current device for upgrade

Is it possible to set a future date to pay off remaining device balance, like the future payment date option with monthly payments?

Questions

45

3

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

421

4

0

Accepted Solution

Official Solution

Receiving email: "New Version" Is this a scam?

I keep receiving this email and I need to know if it is real or a scam? This email was sent to me by "AT&T Online Service. [email scrubbed] We are closing all old versions of our Mailbox as of June 30, 2022.  Please follow the link below to update your account :  New Version  &nb

Questions

10.2K

1

0

Accepted Solution

Official Solution

BGW210 to BGW320 UPGRADE?

I currently have an ATT Installed BGW210-700, and it has a problem. Finally talked with a Level 2 Tech (ATT), and they are sending a BGW320 to replace it. Was told it could be self installed, with no problems, just changed the cables over to the same ports. I am seeing all types of information abo

Questions

3.8K

22

Accepted Solution

Official Solution

Closed

Is upgrade to fiber internet mandatory?

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is

Questions

5.2K

14

0

Accepted Solution

Official Solution

How to request high-speed Internet access expansion or learn about existing plans?

I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.

Questions

141

0

0

Accepted Solution

Official Solution

Replacing a phone and SIM at the store?

I have no phone to contact AT&T at the moment. I also wanted to know what information I need to bring to AT&T in order to get a new one. I am under my dad's plan and have no information on that. I only know my phone number and have my ID if that's of any use.

Questions

1.3K

3

0

0

Accepted Solution

Official Solution

Upgrading phones in the middle of an AT&T Next 24 agreement

Hi, so I have a Note 4 and I want to upgrade to the iPhone 6S Plus in a few months which means I will have completed 6 months of my AT&T Next 24 agreement. Since I am paying this phone for 30 months and it will be 24 months by the time I want to upgrade, I want to know if I could pay off the remaini

Questions

2.1K

7

0

0

Accepted Solution

Official Solution

Upgrading iPhone, what about voice?

I tried searching for an answer (really!) but couldn't quite find what I was looking for.  I wanted to upgrade my old iphone 4 (64GB) to a 6+ (128GB) and, of course, I qualify for an upgrade discount. I like ATT, so I'm just going to take the subsidized price all at once ($500 or so). I still have t

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Changing Plans Questions I couldnt find answers to online

1. does the Unlimited Elite work if you don't have a 5G phone? 2.  if i am not in a long term contract now, if i change plans, will a new contract be started or will i continue to be on a month to month? 3.  is there a fee to change plans (activation, etc)? 4.  will billing contin

Questions

991

3

0

Accepted Solution

Official Solution

I get this error when upgrading: 'Unfortunately, your account does not currently have any lines available for upgrade'

I am currently trying to pre-order the Samsung Galaxy S10+ from Samsung.com. For the financing plan I click on the ATT Next Plan (as that is what my family has been using for many years, and my brother has recently used for his iPhone 10X). When I sign into my account towards the end of the process,

Questions

1.2K

1

0

Accepted Solution

Official Solution

Availability of wifi

I would like to know why the Wi-Fi in my area hasn’t changed/ gotten an upgrade. I don’t know why we haven’t gotten one we live right by an airport and the new Tesla factory and on the outskirts of Austin. I would at least like for att fiber to come to my location or for us to at least get above 250

Questions

44

2

0

Accepted Solution

Official Solution

Acp prepaid

Can I upgrade my plan on acp prepaid. ?

Questions

62

1

0

Accepted Solution

Official Solution

Change cellphone number harassing calls

I keep getting harassing calls I'm getting spam hang ups

Questions

22

1

0

Accepted Solution

Official Solution

Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

Questions

341

2

0

Accepted Solution

Official Solution

Porting Existing Number to AT&T & Phone Preorders

I am going to be a new AT&T wireless customer and am porting my existing phone number to my new iPhone 13 Pro I ordered from AT&T also. AT&T asked for all of my T-Mobile info to do the port when I was preordering the phone. I'm worried that at the time they ship the new phone they are go

Questions

249

1

0

Accepted Solution

Official Solution

Upgraded internet speed from 300 to 500, should gateway and/or router hardware be upgraded?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

Questions

676

2

0

Accepted Solution

Official Solution

AT&T Prepaid upgrade

I am a current AT&T Gophone Prepaid customer. I want to upgrade my phone to another Prepaid Gophone that I will purchase from the AT&T website. What do I need to do to change phones and keep my current phone number?Thanks!

Questions

6.8K

6

0

0

Accepted Solution

Official Solution

Is iPhone SE 2nd gen supported after 3G shutdown?

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

Questions

1.7K

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.