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Upgrading from internet 24 - Does a technician need to visit?

Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

Questions

 • AT&T Fiber Installation

5K

1

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0

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Changing Plans Questions I couldnt find answers to online

1. does the Unlimited Elite work if you don't have a 5G phone? 2.  if i am not in a long term contract now, if i change plans, will a new contract be started or will i continue to be on a month to month? 3.  is there a fee to change plans (activation, etc)? 4.  will billing contin

Questions

 • Wireless Account

978

3

0

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Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

 • Samsung

891

7

0

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AT&T Prepaid upgrade

I am a current AT&T Gophone Prepaid customer. I want to upgrade my phone to another Prepaid Gophone that I will purchase from the AT&T website. What do I need to do to change phones and keep my current phone number?Thanks!

Questions

 • More AT&T PREPAID Discussions

6.7K

6

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Porting Existing Number to AT&T & Phone Preorders

I am going to be a new AT&T wireless customer and am porting my existing phone number to my new iPhone 13 Pro I ordered from AT&T also. AT&T asked for all of my T-Mobile info to do the port when I was preordering the phone. I'm worried that at the time they ship the new phone they are go

Questions

 • Apple

144

1

0

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Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

Questions

 • Apple

201

2

0

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How do I get a new gateway device?

After having DSL dropped and AT&T Fiber installed in my home, the technician didn't replace my AT&T gateway (an outdated Arris NVG589.). Last week I ordered two Air 4921 wi-fi extenders, and was surprised to find out they don't work with my old gateway. How do I get my Arris NVG589 exchan

Questions

 • AT&T Fiber Equipment

3.6K

2

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Do I pay sales tax on an exchange?

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

Questions

 • Wireless Billing

1K

4

0

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iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

Questions

 • Phone & Device Upgrades

2.6K

14

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How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?   It just shows "No Service" in upper left

Questions

 • Apple

698.5K

43

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Upgraded internet speed from 300 to 500, should gateway and/or router hardware be upgraded?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

Questions

 • AT&T Fiber Equipment

477

2

0

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Is iPhone SE 2nd gen supported after 3G shutdown?

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

Questions

 • Apple

1.5K

6

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

1.4K

9

0

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Closed

How to connect the new phone to my Microcell?

Did you get a new device? Awesome!   You might need to perform few easy steps to let your Microcell recognize it, read on for more information...

Questions

 • AT&T Cell Booster

88.3K

1

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Can I have 2 installments on the same line?

I have 2 lines, each of these with an installment plan, on one line I have 7 months left on an iPhone 12 Pro Max, other line I have 25 months left on an iPhone 13 Pro Max. On the line I have 7 months left I want to upgrade for an iPhone 14 Pro Max and get the 1K rebate. I know I'd have to payoff

Questions

 • Phone & Device Upgrades

234

3

0

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

13.5K

49

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I get this error when upgrading: 'Unfortunately, your account does not currently have any lines available for upgrade'

I am currently trying to pre-order the Samsung Galaxy S10+ from Samsung.com. For the financing plan I click on the ATT Next Plan (as that is what my family has been using for many years, and my brother has recently used for his iPhone 10X). When I sign into my account towards the end of the process,

Questions

 • Wireless Account

1.1K

1

0

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How do I get a BGW320 gateway?

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

Questions

 • AT&T Fiber Equipment

2.3K

9

Accepted Solution

What are some equipment upgrade options

I have internet 50 plan, and have tons of WiFi devices and plan on getting a NAS.  I currently have a Arris BGW210-700 and currently see modems/routers on sale. Im looking for more features and future upgradability and something that can handle multiple devices. I currently looking at:Netgear Nighth

Questions

 • AT&T Internet Equipment

175

2

0

0

Accepted Solution

Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

Questions

 • AT&T Fiber Equipment

193

3

0

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