hello everyone, I have purchased a new note 8 N950U on at&t unlocked. Unfortunately I don't receive updates via OTA and not even with SMARTSWITCH. Updates are stopped in August 2019. Can you help me? Thanks

Hello I live in an apartment that already has at&t business internet and its too slow for my lifestyle. I wanted to get my own internet provider but since the address is considered a "business" address instead of a residential address i cannot. What im curious about is since we already have at&t ins

I have a phone that I purchased on an installment plan and make the final payment this month. When I look at upgrade options, it offers me a choice to trade-in my phone or pay-off my phone. Both choices return the same prices for a new phone. The phone I would trade in isn't receiving any value from

I've had a 2 year contract on ATT. My full upgrade eligibility is in April,  2016. Would I still get that discount after January 8, when ATT contracts are discontinued? Could I use it in the fall/winter, when the iPhone 7 is rumored to come out?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

I've had the same phone for many years and consider myself to be a very good customer. Sales tried to offer me a 2nd line promotion which makes no sense (I live alone). Should I be talking to the Loyalty Department instead of the sales department? How do I reach them? I've been a customer for 10-15

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Hello, I have an SM-N960U which I was using previously under AT&T in Massachusetts. Due to the need to move to Europe, I unlocked the phone to be able using Europian Mobile Operators. My Note is running on Android Version 8.1.0 and the last security patch is from 1st of November 2018. I am willing

I'd like to take advantage of one of the AT&T phone deals present right now - to purchase a Samsung Galaxy S20 for $10/mo (or perhaps $15/mo, it was $10 yesterday) by purchasing a new "unlimited" line. However, I would like to move a number over from preexisting AT&T line to the new line, effectivel

I've had my 3600HGV for 16 months, about the time most of my modems have started having quirks in the past. We're experiencing intermittent slow or no access. Unplugging the moden for 30 minutes (clearing the cache) seems to help for a day or two. In short, it's on its last legs and I really should

I have a plan in the US but want to upgrade my phone while I'm living in Canada and still use at&t as opposed to a Canadian company. I can't find an option to ship to Canada when I try to get the new phone so I am wondering the best and perhaps most cost effective way to get a new phone while in Can

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

So I'm wanting to go through the iPhone Upgrade Program with Apple but I hear I need to activate it with a service at the store. So at the moment and for around 2 years now I've been using the GoPhone pre-paid plan. I'm not tied to any contracts or Next or anything like that, I've only been using my

I had an iPhone 8+, did the $700 trade-in for an iPhone 12, they sent me the emails associated with it and I just received my trade-in paperwork to send the iPhone 8+ back. That seemingly has gone ok. My son, on the same plan, decided he wanted to do the $700 trade-in for his iPhone 8, it was ag

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

I hope this is an appropriate way of expressing my concerns, on how customers are treated with no care at all. In my case, I ordered a phone (device) online, according to AT&T, I did receive it, device which I don't have, and according to their records, that device hasn't being used yet. The point i

I have been trying to preorder the iPhone 12 for DAYS now. My account says I have two eligible upgrades. I click on the link to upgrade and then the system asks me to select a device. At this point I can go no further. I select my device and absolutely nothing happens. Has anyone encountered this?

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a