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New Samsung Note 8 in Italy

hello everyone, I have purchased a new note 8 N950U on at&t unlocked. Unfortunately I don't receive updates via OTA and not even with SMARTSWITCH. Updates are stopped in August 2019. Can you help me? Thanks

Questions

 • Samsung

12

1

0

Landlord has business internet

Hello I live in an apartment that already has at&t business internet and its too slow for my lifestyle. I wanted to get my own internet provider but since the address is considered a "business" address instead of a residential address i cannot. What im curious about is since we already have at&t ins

Questions

 • AT&T Internet Installation

13

1

0

What is the advantage to trading phone

I have a phone that I purchased on an installment plan and make the final payment this month. When I look at upgrade options, it offers me a choice to trade-in my phone or pay-off my phone. Both choices return the same prices for a new phone. The phone I would trade in isn't receiving any value from

Questions

 • Wireless Account

37

1

0

end of my ATT subsidy?

I've had a 2 year contract on ATT. My full upgrade eligibility is in April,  2016. Would I still get that discount after January 8, when ATT contracts are discontinued? Could I use it in the fall/winter, when the iPhone 7 is rumored to come out?

Questions

 • Apple

312

3

0

0

Upgrading using Pay and Trade In Device on Next?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

Questions

 • Phone & Device Upgrades

389

1

0

0

Upgrade options

I've had the same phone for many years and consider myself to be a very good customer. Sales tried to offer me a 2nd line promotion which makes no sense (I live alone). Should I be talking to the Loyalty Department instead of the sales department? How do I reach them? I've been a customer for 10-15

Questions

 • Phone & Device Upgrades

25

1

0

contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

Questions

 • Apple

1.3K

5

0

0

How to file a complaint

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Questions

 • Wireless Account

5.2K

7

0

0

SM-N960U Software Update Issue

Hello, I have an SM-N960U which I was using previously under AT&T in Massachusetts. Due to the need to move to Europe, I unlocked the phone to be able using Europian Mobile Operators. My Note is running on Android Version 8.1.0 and the last security patch is from 1st of November 2018. I am willing

Questions

 • Phone & Device Upgrades

54

1

0

Regarding adding a line; moving a number

I'd like to take advantage of one of the AT&T phone deals present right now - to purchase a Samsung Galaxy S20 for $10/mo (or perhaps $15/mo, it was $10 yesterday) by purchasing a new "unlimited" line. However, I would like to move a number over from preexisting AT&T line to the new line, effectivel

Questions

 • Wireless Account

11

1

0

3600HGV Upgrade?

I've had my 3600HGV for 16 months, about the time most of my modems have started having quirks in the past. We're experiencing intermittent slow or no access. Unplugging the moden for 30 minutes (clearing the cache) seems to help for a day or two. In short, it's on its last legs and I really should

Questions

 • AT&T Internet Equipment

346

1

0

0

trying to figure out how to upgrade my phone while out of the country indefinitely

I have a plan in the US but want to upgrade my phone while I'm living in Canada and still use at&t as opposed to a Canadian company. I can't find an option to ship to Canada when I try to get the new phone so I am wondering the best and perhaps most cost effective way to get a new phone while in Can

Questions

 • Phone & Device Upgrades

13

1

0

How much is 2yr upgrade to iPhone 6s from a 5s

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

Questions

 • Apple

383

5

0

0

Question about GoPhone and the iPhone Upgrade Program?

So I'm wanting to go through the iPhone Upgrade Program with Apple but I hear I need to activate it with a service at the store. So at the moment and for around 2 years now I've been using the GoPhone pre-paid plan. I'm not tied to any contracts or Next or anything like that, I've only been using my

Questions

 • Apple

1.5K

4

0

0

iPhone Trade In Problem

I had an iPhone 8+, did the $700 trade-in for an iPhone 12, they sent me the emails associated with it and I just received my trade-in paperwork to send the iPhone 8+ back. That seemingly has gone ok. My son, on the same plan, decided he wanted to do the $700 trade-in for his iPhone 8, it was ag

Questions

 • Phone & Device Upgrades

30

3

0

iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

Questions

 • Wireless Account

377

4

0

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

139

2

0

ATT charges for a upgrade device bought online, not received yet.

I hope this is an appropriate way of expressing my concerns, on how customers are treated with no care at all. In my case, I ordered a phone (device) online, according to AT&T, I did receive it, device which I don't have, and according to their records, that device hasn't being used yet. The point i

Questions

 • Wireless Billing

48

2

0

Phone Upgrades

I have been trying to preorder the iPhone 12 for DAYS now. My account says I have two eligible upgrades. I click on the link to upgrade and then the system asks me to select a device. At this point I can go no further. I select my device and absolutely nothing happens. Has anyone encountered this?

Questions

 • Wireless Account

34

5

0

By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

 • Wireless Account

62

3

0

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