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Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Questions

 • Wireless Account

29

1

0

Phone Trade In program - no box sent

I signed up for the phone trade in program for the new iPhone 12. We have 2 devices we are trading in and already received the phones 2 weeks ago as of tomorrow. We received the confirmation number that we will receive the box in 5-7 days which has obviously past.  I keep trying to call the tr

Questions

 • Apple

663

2

0

Do I need to return old router?

Just yesterday, an AT&T technician replaced our old AT&T router (Model 503 INV.) I have no instructions on if / how to return this old router back to AT&T. Can I just recycle it at my local electronic recycling center or do I need to send it back to AT&T. I have searched on the AT&T website for ans

Questions

 • AT&T Internet Equipment

887

2

0

Beware of new phone / upgrade and software updates.

Just upgraded two lines with samsung sgh-i337. One phone had version 4.3 android, the other 4.2.2We left the ATT store and by the time we got home we had exceeded our data plan with the phones updating the software via mobile network. Our original data plan was 300mb having used only 60mb a month in

Questions

 • Android

5.4K

3

0

0

Note 3 User Interface completely different after update!!

This one is terrible - I want my old user interface!! How do I get back to that??

Questions

 • Samsung

342

3

0

Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

281

1

0

0

Is there a way to upgrade from Windows Phone 8.0 to 8.1 on my Nokia 520? Thanks!

I just bought a Nokia 520 (my first venture into a Windows phone) and was wondering how to upgrade the software (8.0) to 8.1? Thanks. uscbob2010

Questions

 • Other Phones & Devices

1.1K

2

0

0

Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

Questions

 • Wireless Account

309

1

0

0

Amazon won't let me complete upgrade phone purchase

This morning, very early at 4am pacific, I logged in to change my data plan to the 1 gig shared value. I also paid off my current phone, with a lump payment. That was succesfull, and got a confirmation email from AT&T that the charge went through. But now, even hours later, when I try to purchase a

Questions

 • Other Phones & Devices

881

6

0

0

Will AT&T upgrade u-verse in the Sevierville, TN area any time soon?

The fastest my neighborhood gets is 6MB uverse DSL and I've tried calling AT&T to get an update on future upgrade plans. We have FTTN but not FTTP... wondering if Gigapower will ever be a possiblity as well? We have a lot of neighborhoods/houses on Indian Warpath Rd, Sevierville too. Any news would

Questions

 • U-verse TV Account

297

4

0

0

Will ATT store transfer number and plan from iPhone 4S to eBay 5S?

I have been with ATT for well over 10 years and currently have two iPhone 4Ss on a 3GB shared data, unlimited voice and text plan. The phones are getting tired and I would like to replace them with used iPhone 5Ss (ATT) from eBay. I understand the SIMs are different. Can I take the old and new phone

Questions

 • Phone & Device Upgrades

314

1

0

0

S7 Active Oreo upgrade - many missing features (still very Nougatty :))

After my S7 Active upgraded to Oreo, I don't see many of the prominent features of Oreo. The OS version shows 8.0.0, so I know the upgrade was successful. For example, the settings menu is still from Nougat and doesn't look anything like the new Oreo settings UI. See attached images.   Some fea

Questions

 • Samsung

679

0

0

0

Would Like A Faster Plan

I'm currently on the 18MB plan, but I would like faster speeds as long as it is fairly consistent.  I ordered internet for my grand daughter today and asked if it would be 18MB and they said it would be up to 50 MB.  I asked if I could get that also and was told that isn't available at my

Questions

 • AT&T Internet Plans

102

1

0

0

Are most family plans 24 or 30 months?

Hi, I'm having trouble accessing my families account (we have secondary password security and the person who has that password is out of the country I can't reach him for another week).  How do I find out if my phone is eligible to be upgraded?  I've had it since June 2018 and before that I had a ph

Questions

 • Wireless Account

9

1

0

s20+ vs s20 Ultra ordering issue

I just finished an online order for an upgrade, to an s20 Ultra, through chat (because it wouldn't accept my address) and It is showing up as an s20+ 5g in the Order Management Portal. The Live chat guy assured me that it's just what it's coded to say and that it's the S20 Ultra. I'm not sure if i

Questions

 • Phone & Device Upgrades

16

1

0

sent trade in phone to return location

I upgraded my iPhone 10xs to an iPhone 12 mini. It said that I would receive shipping material within a week, when I did not receive them I just sent the phone back in the shipping material I received from the iPhone 12 mini. I have tried to call customer service multiple times and I get a message t

Questions

 • Phone & Device Upgrades

7

0

0

Trade in issue

I sent a phone in for the $1000 promotion. Added bubble wrap and put it in a box because both myself and store manager agreed the envelope sent didn't seem like it would be protective enough. Check the status this morning and they say it had a cracked screen. Customer care says there's nothing th

Questions

 • Wireless Account

23

2

0

WHat do I already need at home for ATT Digital Service to work for me?

I presently live in a valley where we don't get cell service. Our TV is satellite. So what exactly is needed in order for this Digital hone service to work? Is it suuposed to hook up to an existing cable or data line? Right now the only internet we have is satellite, and it's not too cheap.

Questions

 • AT&T Phone Equipment

11

1

0

Can't Resolve Month-Long Wireless Issue

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

Questions

 • Wireless Billing

172

2

0

0

Upgrade?

Ok so I've had this phone for a while and I was wandering how much it is to upgrade it and I want to know how much it is to. I have a Samsung Galaxy S8

Questions

 • Phones, Tablets & Devices

92

1

0

0

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