Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1K)

Relevance

Accepted Solution

Official Solution

Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

Questions

 • Samsung

495

3

0

Accepted Solution

Official Solution

The All New iPhone XS Max - Order Now With AT&T

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

Questions

 • Apple

22.2K

6

0

0

Accepted Solution

Official Solution

How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

461

2

0

Accepted Solution

Official Solution

Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

Questions

 • Wireless Billing

3.3K

5

0

Accepted Solution

Official Solution

Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

 • Android

388

9

Accepted Solution

Official Solution

Upgrading on Next program to Iphone 6

I just upgraded from my iPhone 5 on the next program to an iPhone 6. It asked a bunch of questions about the iPhone 5's condition, including activation lock. My phone still uses find my iPhone and I can't disable that and use my iPhone at the same time. The only way to get the new iPhone 6 was to se

Questions

 • Apple

1.8K

2

0

0

Accepted Solution

Official Solution

Closed

Check Upgrade Options

Hey everyone,    Here are some great links to guide you in possibling upgrading your device. Check them out here   Did you know you can use another line on your account to upgrade yours when it's not yet eligible? Check it out here as well!   What are my upgrade option

Questions

 • Phone & Device Upgrades

5.2K

1

0

0

Accepted Solution

Official Solution

HOA Fibre Connection for 160 Condo's

Good.Day. I'm a member of an HOA Board for a complex of 66 Homes and 160 Condo's. We are in East Oakland, Zip code 94603. I've been told by another member of the board that Fibre is bow available for the 66 homes, but not for the 160 Condo's. In fact one of the board members wbo lives in one of the

Questions

 • AT&T Fiber Installation

53

0

0

Accepted Solution

Official Solution

Closed

The All New iPhone XS - Order Now With AT&T

Welcome to the big screens.   iPhone XS features a 5.8-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone, log

Questions

 • Apple

24.4K

2

0

0

Accepted Solution

Official Solution

ATT Next Upgrade to Galaxy S6?

I want to be able to upgrade to the Galaxy S6. I currently have AT&T Next and I will be able to upgrade at the S6 launch date. However, my device is part of a business account that I am not the owner of. Am I able to just walk in and upgrade the device? Or do I need my boss (the owner of the account

Questions

 • Wireless Account

1.3K

1

0

0

Accepted Solution

Official Solution

On ATT&T Next Plan and iPhone broke...

I have the Iphone 6s and i have made 12 installments of 24 and i know that I am eligible for an upgrade but my phone broke so i was wondering 2 things: 1.  Can i just get a phone and put my sim card in and still make my payments? AND  2. Can I trade in a different phone to upgrade?

Questions

 • Wireless Account

717

1

0

0

Accepted Solution

Official Solution

Can I keep current static IP if I upgrade from Internet 100 to Internet 1000

I currently have Internet 100 plan. It appears that Internet 1000 is the same cost now.  I also have a static external IP address.  Can someone tell me if they know whether an upgrade from Internet 100 to Internet 1000 requires a change in one's current static external IP address?

Questions

 • AT&T Internet Plans

96

1

0

Accepted Solution

Official Solution

AT&T Free iPhone 12 - can you get a 12 Pro?

So i'm reading everything I can about the AT&T Trade in and get a 12 for $0 (before fine print) Can you do this and get a 12 pro? or just the 12? I think it's just the 12 and need to tell my 22yo that.   Thanks for your response!

Questions

 • Phone & Device Upgrades

297

2

0

Accepted Solution

Official Solution

Transfer of upgrade while maintaining one phone

My mother is currently up for an upgrade, and has been for a couple weeks. She has a "dumb phone" so to speak, a pantech. I currently have an iPhone 4, purchased a year ago sometime in December. I am currently looking into upgrading my iPhone, most likely to a 4S, and giving her my 4. I don't need t

Questions

 • Phone & Device Upgrades

3.5K

1

0

0

Accepted Solution

Official Solution

AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

 • AT&T Internet Security

95

1

0

Accepted Solution

Official Solution

upgrade discount on new phones (Samsung Galaxy S5)

My 2 year contract is up and I'm thinking about waiting for the Galaxy S5 before upgrading.  I'm wondering if there will be an upgrade discount on a brand new phone, and if so, around how much I can expect it to be.  I know it's hard to guess, but what is AT&T's past history with discounts on phones

Questions

 • Other Phones & Devices

3.3K

3

0

0

Accepted Solution

Official Solution

Effect of available upgrade on Family Plan re:Unlimited Data

Trust but verify type question here: Have a FAN discount Family plan *Grandfathered Unlimited data. 3 lines:1) iPhone4 line is month to month and upgrade eligible2) Iphone5-S line is under 2 yr contract3) LG C410 under 2 yr contract/no data (handset stolen) Line 3 (LG C410) was stolen, is suspened o

Questions

 • Wireless Account

382

1

0

0

Accepted Solution

Official Solution

Buying phone for someone, does this affect their billing?

I was wanting to buy a phone for my girlfriend, as she has the 6s with the battery issue of dying at 50%. She is still on her moms plan so I was wondering if the new phone will affect their monthly price. I will be buying the phone outright.

Questions

 • Wireless Billing

195

2

0

Accepted Solution

Official Solution

Need new phone but I am on the EBB program

Hi, I am trying to figure out how to get a new iPhone and I have a prepaid AT&T account and I also have the EBB program. How do I go about purchasing a new iPhone with having the EBB program on my prepaid account? Thank you in advance for your help!

Questions

 • Phones, Tablets & Devices

143

3

0

Accepted Solution

Official Solution

Give back shipment labels

I did make upgrade of my iPhone 7 for an Xs at Best Buy (old phone from an att retailer). They told me I have 14 days to give back and gave me a link shipmentmanager.com/attnext but that links takes me nowhere. ¿how can I send them and where I can have a the labels? This is my 7th day.

Questions

 • Phone & Device Upgrades

1.1K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.