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Are there additional charges if paying for phone outright when upgrading?

Are there additional charges or fees (such as monthly payments) that are incurred if I upgrade a phone and pay the full cost up-front (aside from the one time upgrade fee and sales tax)? The account is paid to current, phone is eligible for upgrade, and user is part of a shared plan but individually

Questions

516

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0

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S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

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Samsung Galaxy S23 Ultra AT&T Unlocked not getting Software Updates

So I have Unlocked AT&T Samsung Galaxy S23 Ultra, and im using it in Mexico on the Telcel network, and im not getting any Software Updates, why is that? Will I get one yet? The latest version my phone has is the February Security Patch...

Questions

480

5

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IOS17.2 Update destroyed my phone

I woke up to a message on my phone screen that my phone had automatically updated while I was asleep. It was at this moment I noticed that my phone was no longer charging and the touch screen nor the face ID work. I switched charging cords to see if that was the issue and still no charge. I did the

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198

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Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Questions

537

5

0

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Used Wrong Label for Trade

Hello, I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a st

Questions

100

3

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Regarding bill credit and phone upgrade

I purchased an iphone 7 plus last year on att next every year. There was a promotion going on, $650 bill credit monthly divided in 24 months if you give iphone 6/6 plus. I gave my 6 plus and I am getting bill credit. Now, as I am eligible to do upgrade to iphone X. If I upgrade my iphone 7 plus to i

Questions

3.5K

5

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Trade-in Return Shipping Label

I traded in my phones and upgraded to iPhone 12 Pros. The 3 iPhone 12 pro received on Oct 23.  However, the shipping labels required for trade-in phones never showed up.    I called the trade-in department a week ago to report this issue.  The customer service was very nice,

Questions

2.5K

7

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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

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304

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S23 ultra trade in ($1000)

Hello, I recently got the s23 ultra in att corporate store. At the time the deal was too good to pass up $5 and some change for the ultra with qualifying trade in (I have multiple phones that qualified). I had already been looking elsewhere and the 1k offer for trade in was hard to refuse. I asked t

Questions

1.2K

6

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Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

2.1K

8

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.4K

5

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What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

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934

23

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How does upgrading every year with AT&T Next work?

Get The Latest And The Greatest With Next!   AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments o

Questions

167.5K

92

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Shattered phone from car accident

hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere

Questions

696

4

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Time frame to replace an older modem/router

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

Questions

6.2K

7

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Unable to upgrade phone without an unlimited plan?

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

Questions

2.2K

14

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My billing cycle starts on the 4th should I wait to upgrade my phone

Someone said I needed to wait until my billing cycle restarts to upgrade my phone or I will end up paying 2 payments in the month of November. Is this correct? I was going to get the new phone tomorrow but now idk

Questions

1.7K

1

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ACP Benefits

Will a user lose the ACP benefit that’s applied to their plan if they change to another plan on the same account. i.e, switch their plan from the $30/mo to a $40 or $65/mo plan.

Questions

217

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Using next up on a no trade in required phone.

I would like to use next up and get another phone. I am eligible as I've paid 18 months but still have 700 balance. I know that the balance of 700 is waived and I start paying installments on my new phone. However, I have searched and searched and can't find the answer and the girl at store was so d

Questions

2.6K

5

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