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Unable to upgrade phone without an unlimited plan?

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

Questions

 • Phone & Device Upgrades

1.2K

11

0

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"Shared Upgrade" on Legacy/Unlimited Data Plan with 2-year contract is more expensive?

I have a FamilyTalk 700 plan with unlimited data. Today, (December 27, 2015) concludes the 2-year contract on ONE of the phone lines -- the one that is not mine. Mine doesn't end until sometime in March.   I want an iPhone 6s now (not the Plus - still debating between 64 or 128, but probably the 128

Questions

 • Phone & Device Upgrades

1.4K

3

0

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iphone 4s to iphone 5c

hi! i am renewing my contract, so i know there is a $40 fee there, but are there any other upcharges to my plan?  know when i first got my iphone, i had to upgrade my data plan or something (can't quite remember), should there be any similiar change in usage for the upgraded phone or will usage be s

Questions

 • Phone & Device Upgrades

2.5K

1

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Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

 • More AT&T PREPAID Discussions

82

3

0

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Official Solution

Installment plan make me crazy.

I had iPhone 6s Plus with att installment plan,was next 12/20.It has been finished on 2017.But I tried to upgrade online or att store.They said I only have trade in upgrade option,and they reps always said will eligible to upgrade next bill. For what,this phone paid off already,why I have to trade i

Questions

 • Account Features

258

3

0

0

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No-Contract iPhone X and Upgrade Eligibility

Hi All! I'm interested in buying a no-contract iPhone X (paying full price) as a gift for a relative oversea. When I'm on the Apple.com site, it asks me for my AT&T account (I assume this is for eligibility checking?) Since I'm not upgrading my phone or anything, will buying the phone for a relative

Questions

 • Apple

874

2

0

0

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Do my husband and I need to upgrade at the same time?

My husband and I are on the same plan and are both due for an upgrade. I need a new phone, but he wants to wait. If, I get a new phone, can he upgrade at a later date, or do we have to upgrade at the same time?

Questions

 • Apple

1.4K

2

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Purchasing a new iPhone without upgrading

I was curious, I want to get a iPhone 5c (i have a iPhone 4 currently). I know if I upgrade it on my mom's plan which im on I would have to up the price of our current data plan which is currently 10 GB between the both of us. We don't want to do that, so what I was wondering if I purchase an iPhone

Questions

 • Wireless Account

718

1

0

0

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ATT PREPAID NETWORK DEVICES 2022

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

Questions

 • Other Phones & Devices

193

4

0

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Upgrade FamilyTalk plan but keep Grandfathered Unlimited Data

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimi

Questions

 • Account Features

4.4K

9

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0

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

433

2

Accepted Solution

Official Solution

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

205

4

0

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What's going to happen to my previous promo bill credits when I do a new trade-in promo?

Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

Questions

 • Wireless Billing

250

6

0

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How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

460

2

0

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SIM number where to find without removing card

I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.

Questions

 • Other Phones & Devices

1.2K

2

0

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.6K

1

0

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Trade in my iphone for an other color?

I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold

Questions

 • Apple

2.4K

1

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Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

Questions

 • Samsung

494

3

0

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Want to switch phones.

I'm a bit over a month into a 2 year contract with an iPhone 5S, and would like to go to an iPhone 6 or  6+, how much would this cost me?

Questions

 • Apple

863

3

0

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Check Your Upgrade Eligibility - Get the New iPhone or Android Device

Check on your upgrade options today! You don’t have to wait for that new wireless device you have been craving! That new phone or tablet can be yours in minutes. Not sure if you can? Here's how to check your Upgrade Eligibility! What does upgrading look like? Sign in to MyATT and select u

Questions

 • Phone & Device Upgrades

6.3K

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