Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (850)

Relevance

Accepted Solution

Official Solution

AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

364

2

Accepted Solution

Official Solution

Upgrade FamilyTalk plan but keep Grandfathered Unlimited Data

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimi

Questions

 • Account Features

4.3K

9

0

0

Accepted Solution

Official Solution

Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

 • More AT&T PREPAID Discussions

62

3

0

Accepted Solution

Official Solution

Trade in my iphone for an other color?

I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold

Questions

 • Apple

2.3K

1

0

0

Accepted Solution

Official Solution

"Shared Upgrade" on Legacy/Unlimited Data Plan with 2-year contract is more expensive?

I have a FamilyTalk 700 plan with unlimited data. Today, (December 27, 2015) concludes the 2-year contract on ONE of the phone lines -- the one that is not mine. Mine doesn't end until sometime in March.   I want an iPhone 6s now (not the Plus - still debating between 64 or 128, but probably the 128

Questions

 • Phone & Device Upgrades

1.4K

3

0

0

Accepted Solution

Official Solution

AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.2K

1

0

Accepted Solution

Official Solution

Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

 • Android

327

9

Accepted Solution

Official Solution

The All New iPhone XS Max - Order Now With AT&T

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

Questions

 • Apple

21.8K

6

0

0

Accepted Solution

Official Solution

Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

Questions

 • Samsung

245

3

0

Accepted Solution

Official Solution

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

173

4

0

Accepted Solution

Official Solution

Check Your Upgrade Eligibility - Get the New iPhone or Android Device

Check on your upgrade options today! You don’t have to wait for that new wireless device you have been craving! That new phone or tablet can be yours in minutes. Not sure if you can? Here's how to check your Upgrade Eligibility! What does upgrading look like? Sign in to MyATT and select u

Questions

 • Phone & Device Upgrades

6.3K

2

0

0

Accepted Solution

Official Solution

SIM number where to find without removing card

I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.

Questions

 • Other Phones & Devices

968

2

0

Accepted Solution

Official Solution

ATT PREPAID NETWORK DEVICES 2022

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

Questions

 • Other Phones & Devices

144

4

0

Accepted Solution

Official Solution

How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

226

1

0

Accepted Solution

Official Solution

"Upgraded" from Internet 25 to Internet 50. When will it take effect, am I capable of 50Mbps?

Currently, we were a bit overprovisioned for 25, getting 30Mbps. That's nice, but if we're capable of going up to 50Mbps, I wouldn't mind it and it was basically free, so why not? At first I was told I would need a tech visit, but eventually they said it would just be a change they could make on

Questions

 • AT&T Internet Features

1.2K

3

0

Accepted Solution

Official Solution

Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

Questions

 • Wireless Billing

1.6K

3

0

Accepted Solution

Official Solution

Closed

Check Upgrade Options

Hey everyone,    Here are some great links to guide you in possibling upgrading your device. Check them out here   Did you know you can use another line on your account to upgrade yours when it's not yet eligible? Check it out here as well!   What are my upgrade option

Questions

 • Phone & Device Upgrades

5.2K

1

0

0

Accepted Solution

Official Solution

HOA Fibre Connection for 160 Condo's

Good.Day. I'm a member of an HOA Board for a complex of 66 Homes and 160 Condo's. We are in East Oakland, Zip code 94603. I've been told by another member of the board that Fibre is bow available for the 66 homes, but not for the 160 Condo's. In fact one of the board members wbo lives in one of the

Questions

 • AT&T Fiber Installation

46

0

0

Accepted Solution

Official Solution

upgrade discount on new phones (Samsung Galaxy S5)

My 2 year contract is up and I'm thinking about waiting for the Galaxy S5 before upgrading.  I'm wondering if there will be an upgrade discount on a brand new phone, and if so, around how much I can expect it to be.  I know it's hard to guess, but what is AT&T's past history with discounts on phones

Questions

 • Other Phones & Devices

3.3K

3

0

0

Accepted Solution

Official Solution

Does upgrading ONE line commit every line to another 2-years?

The account I am on is a small business (premier) account. It is also a family business. A couple of lines have used the option to upgrade. Does this commit every phone line on the account to a new contract?

Questions

 • Wireless Account

1.8K

5

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.