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I don't like my S10 phone. My S7 is so much better - better quality, better sound, better picture and better designed phone. I found online that I could update my S7 with software System Update 33 (and 32 and 31). Is it really possible to update my S7 to S10 standards? I had many problems with the

Questions

 • Phone & Device Upgrades

20

1

0

Never received ordered iPhone: Worst customer experience - never ending loop

I ordered an iPhone 7+ online. After some wait I got an email saying my phone is shipped. Not too worried about the wait. I was actually exited. But when I clicked the tracking number provided, it said phone is already delivered to some M Tom at front desk. There is no package or M Tom that works at

Questions

 • Wireless Account

1.3K

6

0

0

Device limits on the Next program

Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit limit (which is what ALL the other wireless providers offer with their installment programs) it

Questions

 • Wireless Billing

2.3K

9

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

19

3

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

21

3

0

Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

Questions

 • Phone & Device Upgrades

11

1

0

My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

 • Samsung

127

4

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

 • Samsung

32

1

0

Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Questions

 • Wireless Account

36

1

0

I have the old ARRIS NVG589 gateway. I want to upgrade, but cannot contact anyone in ATT support.

I'd like to upgrade my gateway to something newer to support more wifi or internet filtering.  I have tried to contact ATT customer support, but both the phone and chat are just robots that will not connect to a person.    It really is awful support,  its so bad.    It

Questions

 • AT&T Fiber Equipment

440

3

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

50

1

0

upgrade eligibility for a Family plan member using own phone

I was added in family plan of a relative 3 years back. But I have been using my own phone since the start. Am I eligible for an upgrade offer ? As per my understanding, only those who initially got an ATT device, are covered under upgrade.

Questions

 • Phone & Device Upgrades

525

6

0

0

Do I need to return old router?

Just yesterday, an AT&T technician replaced our old AT&T router (Model 503 INV.) I have no instructions on if / how to return this old router back to AT&T. Can I just recycle it at my local electronic recycling center or do I need to send it back to AT&T. I have searched on the AT&T website for ans

Questions

 • AT&T Internet Equipment

901

2

0

RIPPED OFF by ATT. Beware of online offers with trade-in!

I recently did an online upgrade to take advantage of a $700 trade-in credit offer (in the form of monthly bill credits spread over 36 months). Fast forward two months later and still no bill credits.  Upon contacting AT&T, they "claim" that the trade-in phone screen, while free from any c

Questions

 • Wireless Billing

27

2

AT&T Netgear AirCard 770S and the AT&T Netgear M1 Nighthawk Hotspots

I chatted with a woman From AT&T to get setup to go to the AT&T Store near me. I told her I was using the 770S now with AT&T Network to use data. I told her I would like to change back to AT&T as my ISP. She set me up to get a new Netgear M1 Nighthawk and I was going to get the 100 G

Questions

 • AT&T Internet Installation

81

4

0

How do you get in contact with a Regional Manager?

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

Questions

 • Phone & Device Upgrades

25

0

0

Another "Lost" Trade In Phone

I traded in an iPhone XR and upgraded to an iPhone 12 Pro Max. Using your label, I shipped my own phone in. The tracking shows that it was received several days later, yet several months later I still haven't received my $700 credit. I've used chat to talk to customer service and have called your cu

Questions

 • Apple

49

4

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

64

3

0

BYOD Line Not Eligible For Upgrade

I recently ported my number from T- mobile to AT&T, when the time i ported my number i did not take a new device. I thought i'll upgrade my device later. After couple of days i went to an AT&T store and asked them about my upgrade eligibility and i was told that i am not eligible for upgrade

Questions

 • Phone & Device Upgrades

100

1

0

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Device Features

979

9

0

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