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iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

 • Apple

24

1

0

The question that no one at ATT can answer - what is installed when moving from 50 Mbps to 100 Mbps internet?

For anyone that has followed my recent bill and service rant on the TV forum you know that I have a modem/gateway that was installed less than two years ago to provide 50 Mbps internet speed. Now, with the update that seems to be in progress - more to follow in part 4 of my rant series - I am moving

Questions

 • AT&T Internet Installation

445

3

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

21

8

0

Uverse account upgrade created two accounts and our old phone number no longer works

About a month ago, a Uverse rep knocked on our door and talked me into upgrading our existing Uverse DSL (which we acquired in Aug. 2013).  We were to upgrade to newly available Power tier internet, TV and keep our Voip line.  The old account was under my wife's name (we have different last names). 

Questions

 • U-verse TV Account

424

1

0

0

Gateway WiFi dropping out

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

Questions

 • AT&T Fiber Equipment

58

2

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

15

1

0

Upgrade - Charged For Returning Incorrect Phone

To whom it may concern, Necessary Information: I came over to ATT in March or April of 2016 and signed up for a new account on a phone installment plan for the iPhone 6.In September of 2016 I opted to upgrade to the iPhone 7 Plus after logging into my account and seeing that I could upgrade early. A

Questions

 • Wireless Billing

610

4

0

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

11

2

0

Recently upgraded to Unlimited plan $75 did not get full 10gbs of hotspot data

I recently upgraded my plan before the due date, when i went to check the hotspot data it showed i only have 1.7gb of 10gb left before i even turned the hotspot on my phone, my renew date has passed but it did not reset to the 10gb that is supposed to be included with plan. I tried called att prepai

Questions

 • Plans & Features

25

1

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

22

4

0

Trying to preorder iPhone 6s and having trouble Please HELP

I have an iPhone 6 128 GB. I am trying to upgrade to the iPhone 6s and it says my options are to upgrade and pay or to pay off device completely. I went through the menus to upgrade and trade in my device and pay the cost to upgrade and it charged my credit card $212.50 to pay up to upgrade. Then wh

Questions

 • Apple

1.3K

17

0

0

U300 to U450 Upgrade takes 9 days?

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I cal

Questions

 • Watching U-verse TV

591

3

0

0

iPhone 11 - 256 GB Personalized

Where is the best resource to trade-in a personalized iPhone 11 - 256 GB for a personalized iPhone 12. I fear if I resell it that whoever buys it may not be fully aware that is as good as it is, and that I may be facing refund charges.  I wouldn't want anyone to feel scammed, and I do want the

Questions

 • Apple

9

1

0

5268AC Reinstall or Downgrade Firmware

I have been given the dreaded 10.5.6.xxxxxx firmware update for my 5268AC. There are many issues with this release. Is there a way to reinstall it to see if issues could be corrected? Is there any way to downgrade back to the working 10.5.3.xxxxxx release?

Questions

 • AT&T Internet Equipment

1.1K

1

0

0

Unacceptable Customer Service

I have been attempting to upgrade my iPhone 6 (purchased in 2015), the website is not allowing me to do so. Friday 12/4 I spent well over an hour on chat only to be told that specialist could not help me and I would have to call in Saturday morning. I called in Saturday morning, after 3 hours and 15

Questions

 • Wireless Account

29

4

0

Additional fee

How many installment payments on a device need to be made in order to avoid an early upgrade fee when getting a new phone?

Questions

 • Apple

19

5

0

Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

Questions

 • Apple

95

1

0

0

Confused about upgrade vs NEXT

I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June.  I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas.  When I went into the store, they told me that I needed to do the N

Questions

 • Apple

1.2K

7

0

0

Question about deals for iPhone 12 Pro Max

Hello, I'm planning to upgrade to the new iPhone 12 Pro Max and trade-in my iPhone X 256 GB (currently with ATT and fully paid off). Would you have the same/similar offers for the Pro Max as you have for the other iPhone 12 models? When can I expect those deals? Thanks, Dejan

Questions

 • Apple

99

2

0

Paid full price for my phone but cannot unlock

I paid full price for my Phone and went over to the unlock page from ATT but says IMEI does not match an att phone. I purchased the phone directly from ATT !! HelpCustomer support said IMEI was placed in the system and everything looks fine. going in circles here@ATTMobilityCare @ATTHelp

Questions

 • Phone & Device Upgrades

40

4

0

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