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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

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317

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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

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32

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Still not received credit for a phone

I had a paid off iPhone 11. I was to get $800 credit when I bought a iPhone 14. In November 2022, I got the 14 and was to sent in the 11. I kept being told a box was being sent to me, I waited -nothing. Called again, was told same thing and they extended my return date. Still no box the 3 rd time an

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142

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Charging Me for a Device I returned with Smart Label

ATT,I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.Your label shows it was picked up by the agent and I can't walk it into Wash

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411

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Fiber Request for Crystal Falls

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

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62

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Trade In Promotion for Iphones - Horrible One Sided Process

I paid $88 to get to the Next Up timing to take advantage of the $800 trade in credit on an Iphone 13 Pro Max to a  Pro Max 15 to compliment the already Pro Max 14 I carry for work purposes.  I just got the email that said my phone didn't pass the test and I would NOT receive promotion.&n

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192

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Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

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74

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Why is ATT re-directing all my calls now and refusing to stop when I have spoken with them 3 times and still have till 2/22/22 to upgrade?

After holding for half and hour while driving, their customer service claims they can't stop it, even though they did stop it twice before. And the supervisor was flip and cold-blooded and just talked over me without listening to a single word, provoking me to anger.  Like I have nothing else

Questions

712

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NEED ANSWERS ABOUT NAT TYPE WITH FIXED WIRELESS INTERNET

I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read

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423

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How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

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389

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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64

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Closed

directv stream

1 - is there a migration plan for uverse customers to directv stream? 2 - does directv stream have an app for Sony Bravia Smart TV?

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370

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Pre-paid

I bouight a new phone, went to activate it, and found out it was pre-paid. I wamt the phone added yo my current plan, the plan I upgraded from. The on-line help is useless and chat is apparently not available.I dont want to spend an additional $30, $55 or $75/month--I want the upgraded phone to be o

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47

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At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

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62

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I never received credit for my trade in. It's been nearly a year. What can I do?

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

Questions

67

4

Returned a phone I recently upgraded using USPS but it still has not arrived to the at&t warehouse?

I recently did an upgrade with the "trade-in" promo within the at&t store where I upgraded the iphone 6s to the iphone 12 pro max. I completed the transaction on December 12, 2020 and received the iphone 12 pro max via mail on December 15, 2020. After using the phone for two days I realized that

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Trade in Mix-Up

My husband and I came to AT&T earlier this year freshly after getting married, we went to our local AT&T kiosk in our Sam’s Club with a representative who gave us a really good deal on a trade-in for my fully unlocked iPhone 12 and offered my husband a trade in for his old Samsung. So we set

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41

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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

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88

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Issue tracking device returned for AT&T NextUp

I did an online in-store pick up for an upgraded device through the NextUp program. The AT&T store gave me a printed return label. I got packing and shipped it out on September 15th. I lost the photo I had of the tracking number on the label they gave. I still haven't recieved confirmation and i

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34

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ATT Upgrade Trade In

ATT promised me a credit on my trade-in. Looking at my current bill there is no credit.  I have the conversation stored with the ATT rep via chat.  Can anyone explain why this is taking so much of my time and how to get this done correctly? 

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