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Phone Upgrade Customer Service Issues

I’ve been with AT&T Wireless for 23 years (they were GE when I started, then Cingular, then AT&T). I processed my phone upgrade to an iPhone 14, on their app, then later called them with other questions on my account. I come to find out they have a “loyalty program” and I would get $500 off

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119

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

Questions

225

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can i switch to the 3 month prepaid plan from a monthly plan?

I have a regular monthly prepaid plan. As i am satisfied with the coverage at my house, I'd like to prepay for 3 months. paygonline.com does not seem to offer this. How can I do this?

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91

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Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

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142

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How do I contact someone to leave my concerns

I have been a long-term At&T customer and I have recently become so disappointed and frustrated with the service and customer support. Back in February, I was offered an opportunity to upgrade my daughter's phone early and I wasn't supposed to be charged the remaining amount owed on the phone. I

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59

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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

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When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!!

Hello I just want to know When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!! Still waiting for the update.How can I update it to the latest firmware manually? If its available?

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219

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NEXT should allow upgrades after 6 months!!!!

AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett

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566

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Purchasing a new BYOD device abroad

I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max.  But I am interested in the Samsung Note20.  Would I be able to purchase a new phone here in Italy and just move my sim card over to it?

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79

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Will Steal Additional money from your account

I have recordings of a conversation where AT&T rep admits to a lot of customers not receiving emails and asking me if I’m wanting a credit. I have the lowest internet plan and have had it for 3 years. No issue. I am sick and working part time with children and needed to get medication. When I co

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I never received credit for my trade in. It's been nearly a year. What can I do?

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

Questions

66

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AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

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124

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

45

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Next Up feature

I just bought Samsung galaxy s22+ while purchasing online, it didn't ask or show up for next up feature, i asked to customer service on live chat on AT&T app, they said i am eligible to add that feature to my device because in 14 days after purchased you can add it, and they created a case i hav

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118

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Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Questions

92

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Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

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70

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When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

662

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5268AC Reinstall or Downgrade Firmware

I have been given the dreaded 10.5.6.xxxxxx firmware update for my 5268AC. There are many issues with this release. Is there a way to reinstall it to see if issues could be corrected? Is there any way to downgrade back to the working 10.5.3.xxxxxx release?

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Trade In Scam

In Dec of 2023 I updgraded my sons phone from a Galaxy 20FE to the newest 23 model. At the time there was a promotion for trade in, in any condition, for $800. I missed the trade in deadline of 30 days, by 2 days. Customer service advised me they would extend the time and noted the account. Fast fow

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39

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Android 14

Hello there . I bought a samsung s21 from AT'T. and unblocked it. when amdroid 14 i.e. ONE UI 6 will come to me

Questions

114

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