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How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

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Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

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414

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No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

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Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

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60

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Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

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451

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Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

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116

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Trade-in problems! AT&T says a different phone was received than what I sent in.

Longtime AT&T Customer since 2013. I accepted an upgrade offer in October 2023 to trade in my Google Pixel 7 Pro for a Google Pixel 8. I have photo documentation of the front and back of the Pixel 7 Pro and all the steps I took to bubble wrap and send it back in the original Pixel 7 box which I

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37

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Free upgrade question

I can currently trade in my iPhone 12 Pro to get the iPhone 14 pro for free … does anyone know if this free trade in will apply to the iPhone 15 pro when it comes out?

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28

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Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

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96

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

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81

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Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

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275

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Fiber Installation Logistics Question

Fiber is hanging on the pole just outside of my house. It runs down the road past a bunch of long term residents on our road to a new subdivision with only about 20 houses. I was told by a technician that this line was a 844 cable line that could be split up to 32 houses per fiber. Right now this li

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44

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

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225

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can i switch to the 3 month prepaid plan from a monthly plan?

I have a regular monthly prepaid plan. As i am satisfied with the coverage at my house, I'd like to prepay for 3 months. paygonline.com does not seem to offer this. How can I do this?

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91

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How do I contact someone to leave my concerns

I have been a long-term At&T customer and I have recently become so disappointed and frustrated with the service and customer support. Back in February, I was offered an opportunity to upgrade my daughter's phone early and I wasn't supposed to be charged the remaining amount owed on the phone. I

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59

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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

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When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!!

Hello I just want to know When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!! Still waiting for the update.How can I update it to the latest firmware manually? If its available?

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219

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Purchasing a new BYOD device abroad

I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max.  But I am interested in the Samsung Note20.  Would I be able to purchase a new phone here in Italy and just move my sim card over to it?

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79

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Next Up feature

I just bought Samsung galaxy s22+ while purchasing online, it didn't ask or show up for next up feature, i asked to customer service on live chat on AT&T app, they said i am eligible to add that feature to my device because in 14 days after purchased you can add it, and they created a case i hav

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118

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