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Will AT&T upgrade u-verse in the Sevierville, TN area any time soon?

The fastest my neighborhood gets is 6MB uverse DSL and I've tried calling AT&T to get an update on future upgrade plans. We have FTTN but not FTTP... wondering if Gigapower will ever be a possiblity as well? We have a lot of neighborhoods/houses on Indian Warpath Rd, Sevierville too. Any news would

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Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

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47

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Migrate From Wireless to Digital and more…

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

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45

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Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

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115

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Upgrade Eligibility

I’m trying to upgrade my line. After attempting to upgrade earlier today, I recognized I selected the wrong monthly terms. I cancelled nearly 8 hours ago, and my account still hasn’t been reset. Can somebody provide me support?

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231

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

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223

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Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

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48

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Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

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38

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my upgrade credit has not posted to my account it's been almost 4 to 5 months now

my upgrade credit has not posted to my account at all it's been 4 to 5 months and i was told that it would only take 2 billing cycles and it would be credited to my account why hasn't it been credited to my account and why is att trying to rip people off when they say that people will get there upgr

Questions

112

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Att employees are helpless

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

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71

3

Question about deals for iPhone 12 Pro Max

Hello, I'm planning to upgrade to the new iPhone 12 Pro Max and trade-in my iPhone X 256 GB (currently with ATT and fully paid off). Would you have the same/similar offers for the Pro Max as you have for the other iPhone 12 models? When can I expect those deals? Thanks, Dejan

Questions

250

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Fiber Request for Crystal Falls

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

Questions

61

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

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60

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Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

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58

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Does anyone that works here have a clue?

My account is an absolute disaster. I added 2 lines to my account. Both with new phones. Waited and waited and no confirmation and next thing I call.and they say sorry your order was cancelled. I didn't cancel it. So I reorderd with a rep on the phone using all.the same info from the previous order.

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33

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

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43

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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80

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

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73

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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117

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Will Steal Additional money from your account

I have recordings of a conversation where AT&T rep admits to a lot of customers not receiving emails and asking me if I’m wanting a credit. I have the lowest internet plan and have had it for 3 years. No issue. I am sick and working part time with children and needed to get medication. When I co

Questions

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