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Problem with IPhone Upgrade

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time,

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75

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Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

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295

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Switching phones/upgrades

My son broke his IPhone 12, I used his upgrade to order an IPhone 15 Pro. I activated it but now want to give him my IPhone 13 Pro and I get his 15 pro since I am paying for it. How do I switch our information now without physical SIM cards in the new models. Basically I need to move my info from a

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153

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Official Solution

converting AT&T DSL to fiber - can we keep our email addresses and mailboxes with content going back for MANY YEARS?

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

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125

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Need new underground lines at home

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

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62

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NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

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152

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

19.6K

83

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For your security, we canceled your order. We couldn't confirm this order came from you.

I ordered a upgrade phone online and then got this message. "For your security, we canceled your order. We couldn't confirm this order came from you." it also said "We'll release any pending charges within 3 business days. Want to reorder? Just grab your ID and Go to an AT&T store." The

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677

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Official Solution

ATT Air won't work

I'm trying to set up the AT&T Air device I recently received. I've successfully logged on to the new SSID with both my phone and desktop, and can access the IP for advanced configuration. But I can't access the internet and my phone lists the connection as "connected without internet". I suspec

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7K

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Samsung S22 Ultra doesn't work after latest update

My S22 Ultra can no longer make or receive calls after the latest update on 11/22/2023. The phone worked fine until then. AT&T store says it is a Samsung issue and I should upgrade my phone, but they want me to pay for the upgrade. Samsung says it is an AT&T problem, because they have not se

Questions

4.2K

33

Accepted Solution

Can I Add an ATT Mexico Line to a Locked iPhone?

I am an ATT customer with an unlocked iPhone. I have an Unlimited plan.   I travel often to Mexico so I added an ATT Mexico local line to my phone as it is dual SIM.  Everything works fine.  I have the US line and the local Mexico line on the same phone.   I am consid

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50

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AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

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199

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They lost my phone

My wife had a problem with her iPhone so she took it to an Att store in Northeast MD where the employee told here she needed a new phone, so he said she could trade it in and sold her a new phone. He told her to hang on to the old one to make sure she recovered all of the data from it. When she ret

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can i switch to the 3 month prepaid plan from a monthly plan?

I have a regular monthly prepaid plan. As i am satisfied with the coverage at my house, I'd like to prepay for 3 months. paygonline.com does not seem to offer this. How can I do this?

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No Option for Shared Upgrade

I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this

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iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

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412

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Question about upgrade potentially changing bill

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

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416

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upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

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224

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ATT won't honor promo

I traded in my phone for a new one. ATT had a promo going to get $1000 off a new phone. My phone worked fine in the store and wherever they sent it arriving 3 weeks later it wasn't.  Now they won't honor the promo.  All I'm getting in the run around. 

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125

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Trade in Mix-Up

My husband and I came to AT&T earlier this year freshly after getting married, we went to our local AT&T kiosk in our Sam’s Club with a representative who gave us a really good deal on a trade-in for my fully unlocked iPhone 12 and offered my husband a trade in for his old Samsung. So we set

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