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Do I qualify for new phone under Next Up?

I am currently paying $6.00/month for the Next Up upgrade option but noticed that the fine print says to upgrade we must have qualifying plans of at least $75.00. My current plan is Unlimited Extra Plus for $50.00/month which is discounted further with Veteran's Discount.  However, my wife and

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104

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Bait-and switch rip-off with Trade-in from November 2023

In November 2023 I was pleased to learn that I could trade-in an iphone 13 pro for an iphone 15 pro and receive a $1000 trade-in credit. I did the trade directly with AT&T by phone. The CSR explicitly checked and confirmed my trade-in credit amount for my particular model, pending inspection. I

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261

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Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

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3.9K

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Att nextup early turn in for an upgraded phone and was charged for damage when sent in perfect condition

I turned in my old phone and was sent an email that there was damage and now being charged almost $400.00. I sent the phone in perfect condition. Do I even try to contact customer service or just file complaint thru BBB?

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43

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Trade in eligibility -Used phone still on original owner's installment plan

Hello, I have an AT&T wireless family plan account and no active installment plans on any of the phones. I purchased my phone used over a year ago. The phone is locked. When I try to unlock it, it says that it is on an installment plan (not my installment plan though, it is on the original owner

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157

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5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

2.7K

10

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How do I get my account updated to reflect that I returned my Next Up upgrade (upgrade reversal)?

I bought my Next Up upgrade on 09/24/23 through Apple website because ATT website was out of stock in the color I wanted. When I received the phone I changed my mind and returned it to Apple on 09/29/23. Apple received it and credited my account on 10/05/23 for the tax I’d paid. I’ve been trying to

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79

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Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

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68

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Trade in Nightmare

I've had a horrendous experience trying to get a return label to send back my old phone. Repeated calls, 30 min each. Telling me to wait 7-10 business days. Still no label. Automated service for label doesn't work It seems like a scam to run the clock out on returning old phone.  I'm beyond

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134

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Next Up , Is it worth it to keep

Hi, I have an Samsung S23 Ultra with Trade-in offer with ATT , I am receiving credit for the traded phone every month, now my question is I have 6$ charge for next up on it , If i want to upgrade the phone in 18months , but if that happens what happens to the remaining credits ? and the phone that

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664

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Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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186

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WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

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702

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

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1.7K

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Trade in with current installments

I traded my iPhone 12 in for a ( free) iPhone 14 Pro. Meaning I pay nothing out of pocket.  Except I paid the taxes up front.  The installments cover the phone 100%  I have 31-36 installments left. But again it came to a free phone for trading in my 12 what happens if I want to upgr

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481

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AT&T not honoring $1,000 phone trade-in credit

I recently upgraded my cellphone from a Samsung Galaxy s20 Ultra to a Samsung Galaxy s23 Ultra in February 2023. I used the box and the label AT&T provided. I mailed the phone on Feb 24th and AT&T received the device on Feb 27th, 2023 (according to the tracking number and confirmed with the

Questions

2.3K

9

Accepted Solution

Can my mom whose number is AT&T use my upgraded iPhone 15 Pro bought thru AT&T?

My mom also uses AT&T (different account than mine) and I want to buy an iPhone 15 Pro for her with the discounted price on my AT&T contract. She and I both are currently using unlocked iPhone 14 Pro with eSIM. Just curious if I can send the discounted new phone to her address directly. I do

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286

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AT&T First Net Trade in Issue-FED UP

I processed a trade in in November 2023. I used their box and the label they provided and am now being charged for non return of the device despite the post office showing that it was received.  I have spend no less than 10 hours on the phone with agents and one "Manager" today named Sabrina.&

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82

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AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

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40

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At&t Customer Support - Is it Possible To Get an Extension for a Trade-In Promo???

I recently upgraded to iPhone 15 Plus, before the end of the promotion in October, with the trade-in option. The promotion was for a $250 trade-in value, versus a $90 trade-in value that I would've typically received for my current device. I understand that you have 30 days after activation to mail-

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589

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Software Update

I bought a Samsung S21+ AT&T outside the US, now I cannot update my phone. Please let me what should I do

Questions

46

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