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Trade in info not found on receipt or eith new phone

I ordered a new Galaxy 23 through an agent who assured me we could trade in the old phone for the promotion of $0 monthly payment. Now the phone came and there is absolutely nothing to send a trade in and the bill shows the full amount owed not $0!! I'm freaking out! I already gave my mom the phone

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94

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Dispute open for phone exchange

I returned a brand new phone and I'm being charged $425.00. I spoke with an agent and a phone was returned on time and never credited to my account. When AT&T  fixes the issue, I will pay my outstanding bill.  Please notify me when this is done, so I can pay the balance. If service is

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51

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How Long Until I Will Be Able To Upgrade From Copper To Fiber?

So for a little bit more detail, a few months ago a company came through the neighborhood and was placing fiber optic cable down in our area. I was just wondering if there is a time frame of when the ATT database would be updated and allow us the upgrade to fiber. They are still putting fiber cable

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Has AT&T stolen your trade-in too?!?

Hi,I've been trying to get my account credited for an upgrade I did over a year ago. Since in an excellent condition iPhone 8 for a 12 Pro when it came out.  I sent it back with the return info and stuff in the box.  A week to week and a half later, I received a return kit from AT&T.

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175

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I can't update my phone

Every time I need to update my Samsung phone the "update interrupted no update for your device at this time. Please try again in 24 hours" massage come out on screen so help me my friend I am outside the USA

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65

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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222

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Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

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296

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Trade in Promo Cancels out Next Up?

I traded in a PRISTINE S20 Ultra for a Pixel 7 Pro about 8 months ago. It hurt a little. My ultra was like new, and STUPID expensive when I bought it, but I justified it by thinking I was getting $800 for it in trade, and I couldn't have sold it outright for that. The money I was saving in installm

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277

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Different iPhone trade in device - urgent help required!!

Change trade in device after iphone 15 pro max order I placed an order for an iPhone 15 pro max on the ATT mobile app (am an existing customer) and specified my current 13 pro max as the trade in device. it’s bought in 2021 on Apple.com as an unlocked device. I later came into att and register

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391

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ATT Next Upgrade at Apple HELP

Hello. I did an upgrade using Next at Apple. I pick up the new phone at the Apple Store tomorrow. My question is, who do I turn in the old phone to? Do I give it to Apple or do I go to an ATT Corporate store or mail it back to ATT? Thanks!

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316

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Upgraded to a new iPhone, received an open box used iPhone

I recently upgraded my device at an AT&T store, and it was delivered to my door shortly after. However, the cardboard shipping box appeared to have been tampered with, which raised a red flag. Upon opening the package, I noticed the white iPhone box. New iPhones typically have two orange tabs at

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572

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Why haven't tablets crossed over into phone capabilities?

I'm an fairly AT&T Prepaid customer, and was looking into getting a newer tablet. I've been a Verizon customer for way over 20 years, and worked on my phones if I needed to. My question is this:  Am I assuming after all these years they've never put the capability into small tablets (or bi

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87

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Suspicious email -- from an att.net account. Any chance this is legitmate?

Got an email from address "[email scrubbed]". Has the "Currently - From AT&T" and "Yahoo" logos at the top.  Tells me I have been ignoring messages to upgrade my email address, and that my address ([email scrubbed]) will stop receiving emails in 48 hours if I do so.  Naturally, there

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758

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Waived Taxes For New Purchases

In some cases will AT&T waive the taxes due at the time of purchase or put the taxes on the next billing cycle?

Questions

1.7K

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iPhone 11 (september 2019) BOGO, anyone else not getting their credits?

Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a

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341

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Can I still put two numbers on the new phone from the postpay phone update program

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

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46

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Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

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41

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ID Verification Text Contains No Link

I'm trying to order a phone/service upgrade. I received a text with no link: "Hi, it's AT&T. We need to confirm you placed order # [redacted]. Upload your driver's license, state ID, or passport from this device within 24 hours of placing your order. If we're unable to confirm your identity, we

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101

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Trade-in Question

My account states I can get an IPhone 15 for free by trading in my current phone. I went through all the steps before submitting my order.  Will I actually owe $0 and pay $0 monthly? Or will my monthly bill go higher? I'm just wondering if it's actually an even trade in, or if there will be hi

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94

4

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Why is ATT making it so hard to trade in my iPhone?

TL;dr - Trading in my iPhone 13 Pro for a new iPhone 15 Pro with ATT has been a really confusing and drawn-out experience and I'm not sure why it's been so difficult, or what is going on on my particular case. Read on for all the details. ... A few weeks ago I saw a notice on att.com about trading

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