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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

258

2

0

Fiber Request for Crystal Falls

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

Questions

 • AT&T Internet Plans

51

1

0

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

 • Phone & Device Upgrades

117

5

0

Confusing Trade-In process; was told to send phone to wrong address

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr

Questions

 • Phone & Device Upgrades

594

4

Trade-in Program - Sent phone to incorrect address

AT&T, I ordered a new phone under the trade-in program. I received my new phone on 29 Sept 2020. I activated my new phone and set everything up. A week later I sent my old phone to att in the same box I received my new phone.  On 12 Nov 2020, I received mail labeled "ATT Trade-in Program"

Questions

 • Phone & Device Upgrades

87

9

0

Moving to Julian, CA 92036. When will they get fiber optic internet?

Hello. We are moving to Julian, CA  92036.  When will they get fiber optic internet?

Questions

 • AT&T Fiber Ordering

65

2

0

My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

 • Samsung

217

4

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

 • Samsung

95

1

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

223

5

0

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

49

2

0

Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

55

1

0

Confused about upgrade vs NEXT

I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June.  I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas.  When I went into the store, they told me that I needed to do the N

Questions

 • Apple

1.3K

7

0

0

Question about upgrade potentially changing bill

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

Questions

 • Wireless Billing

415

5

0

0

iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

Questions

 • Wireless Account

411

4

0

0

No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

Questions

 • Wireless Billing

34

1

0

Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687

Questions

 • Wireless Billing

17

1

0

Pre-paid

I bouight a new phone, went to activate it, and found out it was pre-paid. I wamt the phone added yo my current plan, the plan I upgraded from. The on-line help is useless and chat is apparently not available.I dont want to spend an additional $30, $55 or $75/month--I want the upgraded phone to be o

Questions

 • Wireless Account

33

1

0

Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

Questions

 • Apple

111

1

0

0

Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

 • Android

115

1

0

Blacked out LCD - Data Transfer

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.

Questions

 • Android

35

1

0

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