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Next Upgrade Nightmare

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

Questions

 • Wireless Billing

690

7

0

0

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had. The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use t

Questions

 • Apple

135

2

0

What to do if ATT didn't clear my balance as they promised?

Hi, I was a 10-year customer of ATT family plan member. I contacted AT&T to transfer from post-pay to prepaid. They said they need to open a post-account for me before I could transfer me to prepaid. Then the guy pulled my credit score and opened the account for me over the phone and told me onc

Questions

 • Wireless Billing

10

1

0

ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

156

0

0

0

When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

 • AT&T Fiber Equipment

350

2

0

5G Wireless Unlimited Plans and older customers

My husband and myself was so looking forward to getting the iPhone's 12 Pro and Pro Max. But recently found out that the upgrade promotion did not include the Max. So I decided to get the Pro for myself also. We have the iPhone X's and was wanting to upgrade them. And also let me add we went to a AT

Questions

 • Wireless Account

134

2

0

AT&T Orders constantly delayed by a month and then cancelled

Hi,Does anyone face issues with orders being placed over the phone with a rep? I been trying to get my upgraded devices for well over 2 months now and each time when the order reaches the end of the expected shipping date, it either extends the dates by a month or just straight up cancels my order.

Questions

 • Phone & Device Upgrades

12

1

0

Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

Questions

 • AT&T Internet Equipment

68

1

0

Does upgrade eligibility go away on all your phones if you upgrade just one?

I am a bit confused, I have two phones on my current plan, one for me (iPhone 5) and one for my mom (iPhone 5C). Recently, we had to upgrade my mom's iPhone because it stopped working, and she obviously had an upgrade for her phone on the account so we used AT&T Next to pay in installments for the i

Questions

 • Phone & Device Upgrades

89

1

0

0

About to upgrade from AT&T 18 -> AT&T 45 What does the Tech need to do?

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

Questions

 • AT&T Internet Installation

44

2

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

169

4

0

Phone Upgrade Website Error

I'm trying to upgrade my phone via the website. The account shows that I have an upgrade available, but when I click on the phone I want to upgrade, it returns an error telling me "something went wrong" and to "try back later".  It's been doing this for two weeks.  Same thing happens from

Questions

 • Wireless Account

113

1

0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

61

1

0

replacing uverse coax with fiber

ATT wants to schedule replacing my Uverse service currently coming in on phone lines and use fiber instead. My understanding is that fiber will run to the house to a box (modem?) and a separate cat5 cable has to run from that box to each TV location (in my case, 2 TV's), because they're no longer a

Questions

 • U-verse TV Equipment

59

5

0

Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

 • Phone & Device Upgrades

79

3

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

23

4

0

I need a detailed bill of my new phone and accessories order

When I look at my order online all I can see is the status and the items I ordered. The amount charged to my credit card is more than the accessories I ordered.  How do I get a detailed bill of exactly what was charged to my credit card? 

Questions

 • Wireless Billing

9

1

0

AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

743

4

0

0

Recently upgraded to Unlimited plan $75 did not get full 10gbs of hotspot data

I recently upgraded my plan before the due date, when i went to check the hotspot data it showed i only have 1.7gb of 10gb left before i even turned the hotspot on my phone, my renew date has passed but it did not reset to the 10gb that is supposed to be included with plan. I tried called att prepai

Questions

 • Plans & Features

26

1

0

Credits Not Applied to Account Five Months Later

I'm not really sure what to do here at this point, I'm hoping maybe I can get some direction here. In January of 2021, AT&T was running a promotion that you could get $700 off the value of a new iPhone when trading in an eligible device. I spoke to two chat reps and two phone reps who verified

Questions

 • Wireless Billing

43

3

0

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