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Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

 • Phone & Device Upgrades

20

0

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

421

3

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

41

2

0

Trade-in credits are not showing up on our bill

Recently upgraded 2 lines this past Nov. 2020 because of a Promo. Upgraded a 6s Plus to the new 12 (128 GB) and an 8 Plus to the new 12 (128 GB). Upon purchase of trade-in online, the 6s Plus to the 12 was quoted at $16.67/month for 30mo. The 8 Plus to the 12 was quoted at $1.67/month for 30mo.

Questions

 • Wireless Billing

375

0

0

Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

 • AT&T Fiber Ordering

83

5

0

How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

Questions

 • Phone & Device Upgrades

368

1

0

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Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

Questions

 • Phone & Device Upgrades

394

1

0

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

209

5

0

0

Trade-in Program - Sent phone to incorrect address

AT&T, I ordered a new phone under the trade-in program. I received my new phone on 29 Sept 2020. I activated my new phone and set everything up. A week later I sent my old phone to att in the same box I received my new phone.  On 12 Nov 2020, I received mail labeled "ATT Trade-in Program"

Questions

 • Phone & Device Upgrades

78

9

0

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

28

1

0

Newest Update for Samsung S5

My phone received the newest Samsung update a few days ago and I've had nothing but problems ever since. My apps are lagging.  Most aren't working at all.  It takes forever to load them and when they do load they are extremely slow.  Can't even use Facebook because it freezes immediately.  Had no is

Questions

 • Samsung

491

6

0

0

Iphone Trade In

I ordered a new iphone under the recent trade in program for the iphone 12. I received the new iphone on Oct 23 and received an email saying that the return shipping materials for my old phone would be received in 4-7 days.  It is now Nov 3 and I still have not received the trade in shipping m

Questions

 • Phone & Device Upgrades

45

1

0

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

 • Phone & Device Upgrades

92

5

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Phones, Tablets & Devices

69

1

0

Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

42

1

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

43

3

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

240

2

0

iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

Questions

 • Wireless Account

405

4

0

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

162

2

0

contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

Questions

 • Apple

1.4K

5

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