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Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Questions

 • Wireless Account

339

3

0

0

Why does AT&T support even bother answering my questions when all their answers are dead wrong?

After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead an

Questions

 • Phone & Device Upgrades

124

4

0

0

If I upgrade and renew?

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Questions

 • Wireless Billing

331

2

0

0

Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

 • Wireless Account

47

9

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

189

5

0

0

ATT won't send new replacement phone

I recently bought my son an LG V30 through the upgrade service ATT provides. Well, the phone happened to be a used item and had defects so we had to return it and wait a whole month so we can get the replacement. A month goes by and they completely mess up our whole order and now they're saying they

Questions

 • Wireless Billing

193

4

0

0

Need assistance with credit of new phone bought via trade in.

In November 2020, I bought three phones using the 700 dollars off when I trade in my old phone. For two of my numbers, I have been receiving credits monthly. On one of the phones, I have not been receiving the credits and I figured out because the ATT store representative entered the wrong phone num

Questions

 • Other Phones & Devices

15

4

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

7

1

0

Samsung Galaxy s6 Active will not update

I have multiple Samsung Galaxy s6 active devices that I can't get to update. The phones are stuck on android 6.0 and 5.0 and when I try to update some devices say they are up to date and some fail halfway through the installation. I have called AT&T technical help, which didn't work. I took the devi

Questions

 • Samsung

390

1

0

0

Have 3 DVR Boxes, only one works and that one is flaky and must be reset often

I've been a Uverse customer for YEARS.  I have U300 plus HD.  My boxes are quite old.  Both VIP1200s stopped working a long time ago so I don't have cable in the living room or office.  The VIP1216 in the bedroom works but freezes up fairly often. I can get it working by holding the power button for

Questions

 • U-verse TV Equipment

584

9

0

0

What service do I have?

Where on this web site can I find the most important information all: what service I have, the name, the package, what speed I am supposed to be getting, what I am paying per month? I have looked all over My Account, My Profile, My ATT, My Preferences, My Community — just how many IDs and passwords

Questions

 • AT&T Fiber Account

695

6

0

0

att yahoo email

recvd an email a couple days ago that i needed to upgrade my profile since the mailing system was being upgraded on 8/12. is that legit, or a fishing expedition ?

Questions

 • AT&T Internet Account

14

0

0

Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

 • AT&T Fiber Ordering

67

5

0

Buy iPhone OR use iPhone Upgrade Plan with ATT GoPhone prepaid?

OK - here is a quick breakdown for any users who like the prepaid GoPhone option.I don't like being tied into contracts, so went with GoPhone. No fees are added. $60/m for smartphone, unlimited talk & text, and 4GB LTE data. (reduced to $55/m if you have auto-refill selected) (( Tax is calculated at

Questions

 • Apple

380

1

0

0

Returned trade in phones in the original IPhone 12 boxes with included labels.

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

Questions

 • Wireless Billing

13

1

0

used the wrong return package for my trade in on my iPhone 11

I sent in my iPhone 11 with the return package that came with the iPhone 12. I now know that was a mistake.  do I have any hope of getting this solved and getting the credit which I am owed??   how do I proceed with this?

Questions

 • Wireless Billing

12

1

0

Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

 • Phone & Device Upgrades

947

1

0

0

Updating my Gateway

I was one of the first UVerse installations in Dallas. I would like to upgrade my Gateway (currently a 2Wire 3800HGV-B) to improve my wireless performance. The 2Wire only supports 802.11b/g: I would like to have something that supports 802.11n. I understand that my choice is limited (probably to the

Questions

 • AT&T Internet Equipment

294

2

0

0

Phone died, can't upgrade

My phone died, completely inoperative, can't recharge it. I had been thinking about upgrading anyway, so I tried to get a new phone.  But can I pay AT&T to upgrade my phone?  No I can not.  It won't let me do anything without sending a code to my completely bricked phone.  I

Questions

 • Online Account Access

11

1

0

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