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Received 2nd set of packing material AFTER shipping trade-in

I got a new iPhone through a promo (trade in a phone for $800 credit towards iPhone 12). The new phone arrived in a box that contained a prepaid shipping label sticker and a strip of packing tape. I have traded in phones before and thought it was odd that it did not come with protective packaging fo

Questions

 • Apple

187

4

0

Accepted Solution

Official Solution

Uverse Downstream speed upgrade?

I'm upgrading from 45mbps to 75mbps...I received my confirmation numbers and order numbers etc., and its showing an install date of January 4, 2016.My question is, why doesn't it just UPGRADE my speed? Why does a tech have to come out to my house for a speed upgrade? Is there a differnt Gateway mode

Questions

 • AT&T Internet Equipment

991

3

0

0

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Upgrade Sharing details

If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price. 

Questions

 • Wireless Account

12.5K

7

0

0

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Official Solution

Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

Questions

 • Phones, Tablets & Devices

110

1

0

Accepted Solution

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Trade in

I pre-order the iPhone X’s max on Sept 15. My new device came in on the 19th of Sept. In the box all it came was just my copy of orders and the pre-paid return label. Which I send back my old device 2 days after receiving (because it was a upgrade trade-in) I used the return label on the box and ins

Questions

 • Apple

176

1

0

0

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Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

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Can I install At&T equipment on my own

I would like to upgrade our Internet package. The upgrade would include a new gateway (modem/router). The system automatically sets up a technician to come and set up the equipment if I order online. Can I somehow bypass this and install the gateway myself? I have replaced our current gateway at lea

Questions

 • AT&T Internet Installation

185

2

0

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Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

 • AT&T Fiber Installation

122

1

0

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iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

 • Apple

1.1K

1

0

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passing down devices among users on the same account

Spouse and son both use iphones under my account. Spouse = 6s Son = 13 I wish to buy a new iphone 14 for Son and pass his 13 to Spouse. Sim cards between 6s and 13 are the hurdle afaik. What is the most efficient way of doing this? (I'll be paying in full for the new iphone 14 - so i don

Questions

 • Wireless Account

120

10

0

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Can I keep my unlimited iPhone data plan if I upgrade to a FamilyTalk plan?

Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o

Questions

 • Apple

46K

15

0

0

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iP6S upgrade: AT&T Next or Apple 12 months?

I just returned from an AT&T store. AT&T actually charges $2 more per month for the iP6S 128 GB than Apple would for 12 months which is bundled with Apple Care. I know it would be easy to use MyAT&T to upgrade from my current iP6 128 GB this Saturday but how would that work using the AppleStore? Is

Questions

 • Apple

2.8K

7

0

0

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Upgrade Eligibility Not Resetting

Hi! Ordered a new phone, and after having it for a few days decided to return it, which I did and have confirmation of. When I log in to AT&T my line shows the phone that I had before the upgrade, and am still using since the return. But instead of the 15 payments I had made on this phone, it

Questions

 • Phone & Device Upgrades

185

1

0

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new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

 • AT&T Cell Booster

504

2

0

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Trade in Logistics

I have seen many recent posts on this topic. I want to trade in my iPhone X (perfect condition) for an iPhone 13 PRO.  I tested the check out process.  I selected my current phone for trade in.  I received a popup box with the $700  trade in value (potential - once they receive

Questions

 • Wireless Account

118

1

0

Accepted Solution

Official Solution

Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

 • Apple

121

2

0

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Official Solution

What happens to installment credits after transferring upgrade eligibility

I want to transfer upgrade eligibility from line A to B. Line A is paid in full with no installments due.  Line B has a balance that is being paid on installments and also gets monthly credits from an old trade in.  I understand the installment balance will transfer to line A after transf

Questions

 • Wireless Billing

43

5

0

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

 • AT&T Internet Equipment

451

8

0

Accepted Solution

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Upgrade and Trade in - Did I get any benefit from trading in my old phone?

My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I

Questions

 • Phone & Device Upgrades

6.1K

4

0

0

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DO NOT Upgrade Through Apple if You Have an AT&T Next Plan

I’ve never considered choosing another carrier besides AT&T until today. I’ve had an AT&T installment plan for years, going with the Next Every Year plan the past couple years. I had been eligible for an upgrade for a bit, so in December I upgraded from an iPhone 8 Plus to an iPhone XR at the local

Questions

 • Wireless Billing

16.3K

7

0

0

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