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Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

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Received 2nd set of packing material AFTER shipping trade-in

I got a new iPhone through a promo (trade in a phone for $800 credit towards iPhone 12). The new phone arrived in a box that contained a prepaid shipping label sticker and a strip of packing tape. I have traded in phones before and thought it was odd that it did not come with protective packaging fo

Questions

 • Apple

149

4

0

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Official Solution

Can I keep my unlimited iPhone data plan if I upgrade to a FamilyTalk plan?

Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o

Questions

 • Apple

45.9K

15

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Can I install At&T equipment on my own

I would like to upgrade our Internet package. The upgrade would include a new gateway (modem/router). The system automatically sets up a technician to come and set up the equipment if I order online. Can I somehow bypass this and install the gateway myself? I have replaced our current gateway at lea

Questions

 • AT&T Internet Installation

96

2

0

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Uverse Downstream speed upgrade?

I'm upgrading from 45mbps to 75mbps...I received my confirmation numbers and order numbers etc., and its showing an install date of January 4, 2016.My question is, why doesn't it just UPGRADE my speed? Why does a tech have to come out to my house for a speed upgrade? Is there a differnt Gateway mode

Questions

 • AT&T Internet Equipment

978

3

0

0

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Trade in

I pre-order the iPhone X’s max on Sept 15. My new device came in on the 19th of Sept. In the box all it came was just my copy of orders and the pre-paid return label. Which I send back my old device 2 days after receiving (because it was a upgrade trade-in) I used the return label on the box and ins

Questions

 • Apple

136

1

0

0

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Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

Questions

 • Phones, Tablets & Devices

77

1

0

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iP6S upgrade: AT&T Next or Apple 12 months?

I just returned from an AT&T store. AT&T actually charges $2 more per month for the iP6S 128 GB than Apple would for 12 months which is bundled with Apple Care. I know it would be easy to use MyAT&T to upgrade from my current iP6 128 GB this Saturday but how would that work using the AppleStore? Is

Questions

 • Apple

2.8K

7

0

0

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Upgrade and Trade in - Did I get any benefit from trading in my old phone?

My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I

Questions

 • Phone & Device Upgrades

5.9K

4

0

0

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Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

 • AT&T Fiber Installation

33

1

0

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iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

 • Apple

1.1K

1

0

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Upgrade Sharing details

If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price. 

Questions

 • Wireless Account

12.5K

7

0

0

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

 • AT&T Internet Equipment

145

8

0

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I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

309

2

0

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DO NOT Upgrade Through Apple if You Have an AT&T Next Plan

I’ve never considered choosing another carrier besides AT&T until today. I’ve had an AT&T installment plan for years, going with the Next Every Year plan the past couple years. I had been eligible for an upgrade for a bit, so in December I upgraded from an iPhone 8 Plus to an iPhone XR at the local

Questions

 • Wireless Billing

15.8K

7

0

0

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Replacing current Apple Watch service with an Apple Watch purchased from Apple

If I upgrade my Apple Watch Series 4 (purchased from AT&T) with an Apple Series 6 (purchased from Apple), will I be able to transfer my Watch service to the new watch at no charge? Do I have to replace the SIM?

Questions

 • Wearables

241

6

0

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30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.

Questions

 • Wireless Billing

2K

6

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Would like to add a new contract but only see no commitment pricing when trying to upgrade?

Hi all, Perhaps this is a lame question but here goes: I am an existing, long-time customer of ATT on a family plan without a contract.  There are several mobile phones on the plan, some of them are very old.  I would like to upgrade one phone from a non-smart to a smartphone. When trying to upgrade

Questions

 • Phone & Device Upgrades

3.1K

3

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Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

 • Android

49

5

0

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iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

 • Apple

222

3

0

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