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ATT Prepaid: No service
Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!
• Account & Usage
Can't update my phone
Good morning! My phone is a Samsung Galaxy Note 4 and it is still in android version 5.1.1. I can't update it. When I go check the software update it always says that my phone is up to date. (I have an Internet connection when I do this.) What should I do? I'm open for any suggestions. God bless.
How do I check if I need a router update?
My router is old - and I don't think it is working very well. Do I need an update? As an aside, the green data cord that was installed with the modem is wearing out. How can I get help on this?
• AT&T Internet Equipment
Galaxy S7 (G930A) OTA "Update Failed" error message on MMB29M.G930AUCS2APH1 build
My device is currently on the July 27, 2016 update, so I'm 2 updates behind. When I try to update to the August 25, 2016 release, it downloads all 62MB as expected. After the phone reboots and tries to install the update, it gets to around 20% and I get a message saying "Update Failed". I've tried t
Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do
• AT&T Internet Account
Cellphone Signal problems in 30024
I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe
• Network Coverage
Forced to A New Plan--My Experience May (or May Not) Help Someone Else
TL;DR: Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep. And, this was not a COVID temporary account. Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid). I
• Plans & Features
I WANT TO UPDATE MY GALAXY S6 EDGE PLEASE!!!!!!!!
Here the tech stuff. I have a Galaxy S6 Edge from the USA, bought with a contract when I was with AT&T. Device IMEI number:[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers
Post Paid Verizon Phone on ATT
Hello, I recently switched to ATT from Verizon with my Note 20 Ultra. I am unable to make video call and noticed that my phone is still getting updates from Verizon. Is there anyway to switch it to the ATT version and would that allow me to make video call?
• Device Features
Cellular Update Failed alert on iPhone 12 mini. Nothing will work now including Wi-Fi.
My iPhone 12 mini is giving an alert that says "CELLULAR UPDATE FAILED Your iPhone cannot make and receive calls or access cellular data until it has been updated" and now NOTHING will work. No data, Wi-Fi, bluetooth, anything. It doesn't show that there is any update needed, and is unable to search
Is it possible to get a one for one Wifi Router replacement? I consistently have to reboot it, change channels, restart it, etc. I would buy my own but I understand ATT does not allow this, sadly. My issues happen regardless whether I am connected through Wifi or stra
• AT&T Fiber Equipment
When will ATT release a new gateway to replace Arris BGW-210?
I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.
• AT&T Fiber Equipment
Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??
Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!
• Account Features
iphone unlock xr conflicting aswers from at&t
I've gotten conflicting answers from at&t on the unlock process for iphone xr that I bought from a customer on Mercari, the most recent of which is NUL (Edited to remove personal information)... imei (Edited to remove personal information) wherein you indicate that too many attempts took place to u
MDU Fiber Optics Project
I am the HOA manager for a large condo complex. This is an old foot print with old Southwester Bell and AT&T boxes on property. Most of the boxes are falling apart, don't have covers on them and wiring hanging out everywhere. The last technician that came out told me that he c
• AT&T Phone Equipment
Error Message ERR0093-WS when Updating Emergency Address for WiFi Calling on Iphone Xs Max
I'm attempting to update my emergency address for 911 calling. I've followed every piece of advice when entering. Using ALL CAPS, tried CT and COURT, Using Post Office address, etc. My old address is in there. I don't live at that address anymore so I definitely need to have it up
• Account Features
9/26 - Note 4 Marshmallow Update
Just had my first ATT Note 4 update after getting Marshmallow a fews weeks ago. I couldn't find any info on what exactly was updated in this release.The build # is the following:MMB29M.N910AUCS2EPH7I am guessing another security update? Waiting for my apps to be optimized and a few reboots to see ho
Got settings update to 41.1 and poor signal now
Got carrier settings update to 41.1 two days ago and since that time almost no coverage at home a poor signal outside. No more LTE, 4G max. No other settings/env changes. Had no such issue for a year. Have iPhone Pro. Zip 10023.
• Network Coverage
How do I create PTR records for our static IP's?
Hello!We have an AT&T Fiber line with a /25 block of 125 Static IPv4 addresses. We need to create a handful of PTR reverse DNS records for web and database servers running in our office.There is no place inside our att.com/olam login account to create PTR records. How do we do this?Thanks!!Shannon
• AT&T Fiber Account
HBO Max What happened to the restart button?
The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d
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