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ATT Prepaid: No service

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

Questions

 • Account & Usage

45

1

Can't update my phone

Good morning! My phone is a Samsung Galaxy Note 4 and it is still in android version 5.1.1. I can't update it. When I go check the software update it always says that my phone is up to date. (I have an Internet connection when I do this.) What should I do? I'm open for any suggestions. God bless.

Questions

 • Samsung

285

1

0

0

How do I check if I need a router update?

My router is old - and I don't think it is working very well. Do I need an update? As an aside, the green data cord that was installed with the modem is wearing out. How can I get help on this?

Questions

 • AT&T Internet Equipment

27

1

0

Galaxy S7 (G930A) OTA "Update Failed" error message on MMB29M.G930AUCS2APH1 build

My device is currently on the July 27, 2016 update, so I'm 2 updates behind. When I try to update to the August 25, 2016 release, it downloads all 62MB as expected. After the phone reboots and tries to install the update, it gets to around 20% and I get a message saying "Update Failed". I've tried t

Questions

 • Samsung

406

4

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

Cellphone Signal problems in 30024

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

Questions

 • Network Coverage

34

1

0

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

 • Plans & Features

24

2

0

I WANT TO UPDATE MY GALAXY S6 EDGE PLEASE!!!!!!!!

Here the tech stuff. I have a Galaxy S6 Edge from the USA, bought with a contract when I was with AT&T. Device IMEI number:[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers

Questions

 • Android

1K

8

0

0

Post Paid Verizon Phone on ATT

Hello, I recently switched to ATT from Verizon with my Note 20 Ultra. I am unable to make video call and noticed that my phone is still getting updates from Verizon. Is there anyway to switch it to the ATT version and would that allow me to make video call?

Questions

 • Device Features

38

12

0

Cellular Update Failed alert on iPhone 12 mini. Nothing will work now including Wi-Fi.

My iPhone 12 mini is giving an alert that says "CELLULAR UPDATE FAILED Your iPhone cannot make and receive calls or access cellular data until it has been updated" and now NOTHING will work. No data, Wi-Fi, bluetooth, anything. It doesn't show that there is any update needed, and is unable to search

Questions

 • Apple

22

2

0

Wifi Gateway

Is it possible to get a one for one Wifi Router replacement?  I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or stra

Questions

 • AT&T Fiber Equipment

23

1

0

When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

 • AT&T Fiber Equipment

346

2

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

12

3

0

iphone unlock xr conflicting aswers from at&t

I've gotten conflicting answers from at&t on the unlock process for iphone xr that I bought from a customer on Mercari, the most recent of which is NUL (Edited to remove personal information)...  imei (Edited to remove personal information) wherein you indicate that too many attempts took place to u

Questions

 • Apple

23

1

0

MDU Fiber Optics Project

I am the HOA manager for a large condo complex. This is an old foot print with old Southwester Bell and AT&T boxes on property.  Most of the boxes are falling apart, don't have covers on them and wiring hanging out everywhere.   The last technician that came out told me that he c

Questions

 • AT&T Phone Equipment

19

2

0

Error Message ERR0093-WS when Updating Emergency Address for WiFi Calling on Iphone Xs Max

I'm attempting to update my emergency address for 911 calling. I've followed every piece of advice when entering.  Using ALL CAPS, tried CT and COURT, Using Post Office address, etc.  My old address is in there.  I don't live at that address anymore so I definitely need to have it up

Questions

 • Account Features

152

17

0

9/26 - Note 4 Marshmallow Update

Just had my first ATT Note 4 update after getting Marshmallow a fews weeks ago. I couldn't find any info on what exactly was updated in this release.The build # is the following:MMB29M.N910AUCS2EPH7I am guessing another security update? Waiting for my apps to be optimized and a few reboots to see ho

Questions

 • Android

2.2K

13

0

0

Got settings update to 41.1 and poor signal now

Got carrier settings update to 41.1 two days ago and since that time almost no coverage at home a poor signal outside. No more LTE, 4G max. No other settings/env changes. Had no such issue for a year. Have iPhone Pro. Zip 10023.

Questions

 • Network Coverage

734

1

0

How do I create PTR records for our static IP's?

Hello!We have an AT&T Fiber line with a /25 block of 125 Static IPv4 addresses. We need to create a handful of PTR reverse DNS records for web and database servers running in our office.There is no place inside our att.com/olam login account to create PTR records. How do we do this?Thanks!!Shannon

Questions

 • AT&T Fiber Account

625

4

0

HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • App navigation

4.8K

2

0

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