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Galaxy S4 Active: Update Interrupted

Every time I try to update my S4 Active, I always recieve an "update interrupted" message after the update begins and I'm stuck on 4.3 Jellybean. I've tried a factory reset on the phone which did nothing to fix the problem.

Questions

 • Android

3.4K

2

0

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

11

2

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

22

4

0

Update OTA LG G8 ThinQ

Hello !Can you help me !i'm using LG G8 thinQ AT&TImei : [EDITED per Community Guidelines]Now, i'm working in Viet Nam and i don't have Sim Card AT&T carrierso i can't update my phone to android 10 !

Questions

 • Phone & Device Upgrades

46

1

0

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

 • AT&T Internet Email & Security

24

5

0

Upgrade performance issues - Samsung Galaxy Note 4

Hi all,I purchased a Samsung Galaxy Note 4 from a friend of mine in early May.  The phone was (is) locked to the AT&T network.  Everything worked fine - no performance issues whatsoever - until the Android update that was pushed through in late June.  Since that time I've been experiencing such seve

Questions

 • Phone & Device Upgrades

451

3

0

0

Note 4 After Lollipop Update

I keep reading about all the features that are supposed to be available after the update. I just got it this morning, but I'm missing some feature. Most notable is the ability to access a new "quick settings" menu by swiping down twice from the top of the screen. I hope I'm just missing something be

Questions

 • Device Features

294

2

0

0

LG L21G Destiny firmware update to Marshmallow?

How can I update my LG L21G Destiny to Marshmallow from Lollipop? The device support section on AT&T's site does not list this phone, but they are my carrier. The worst thing about Lollipop is that apps I move to the SD card don't stay there when they get updated, and the phone just can't hold very

Questions

 • Android

321

0

0

0

Upgraded speeds in the area

I am looking to purchase a house and show you offer 50 mbps is there any hope for upgraded speeds possibly up to the 400 or 500 mbps coming anytime soon?

Questions

 • AT&T Internet Equipment

14

2

0

Smart Home Manager - 4 critical updates needed for parents

Smart Home Manager has the potential to be very useful for parents trying to monitor their children's internet us, however it is missing two crucial things: 1. We need the ability to pause the wifi access of a device indefinitely instead of just until the next day, and along with that, we need the

Questions

 • AT&T Fiber Equipment

235

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

ATT website access data and lagging pages issues

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Questions

 • Online Account Access

57

2

0

Issues sending texts and starting group chats??

I've just replaced my Galaxy S8 Active with a Note20, but on both phones I have had the issue that I cannot send text messages to a particular set of people, send messages to phone numbers I have not texted before, nor can I start a group chat. When I try to do these things, I will type out the mess

Questions

 • Android

18

2

0

Galaxy S7 (G930A) OTA "Update Failed" error message on MMB29M.G930AUCS2APH1 build

My device is currently on the July 27, 2016 update, so I'm 2 updates behind. When I try to update to the August 25, 2016 release, it downloads all 62MB as expected. After the phone reboots and tries to install the update, it gets to around 20% and I get a message saying "Update Failed". I've tried t

Questions

 • Samsung

406

4

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

How do I check if I need a router update?

My router is old - and I don't think it is working very well. Do I need an update? As an aside, the green data cord that was installed with the modem is wearing out. How can I get help on this?

Questions

 • AT&T Internet Equipment

27

1

0

Cellphone Signal problems in 30024

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

Questions

 • Network Coverage

34

1

0

Can't update my phone

Good morning! My phone is a Samsung Galaxy Note 4 and it is still in android version 5.1.1. I can't update it. When I go check the software update it always says that my phone is up to date. (I have an Internet connection when I do this.) What should I do? I'm open for any suggestions. God bless.

Questions

 • Samsung

285

1

0

0

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

 • Plans & Features

24

2

0

I WANT TO UPDATE MY GALAXY S6 EDGE PLEASE!!!!!!!!

Here the tech stuff. I have a Galaxy S6 Edge from the USA, bought with a contract when I was with AT&T. Device IMEI number:[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers

Questions

 • Android

1K

8

0

0

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