Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1K)

Relevance
Selected Relevance
Android 14

Hello there . I bought a samsung s21 from AT'T. and unblocked it. when amdroid 14 i.e. ONE UI 6 will come to me

Questions

105

2

0

It's been almost a month, still no claim letter

It has been almost a month. It is well passed 4/02, still no claim letter. Please see my last chat communication. Still no visa rewards card.

Questions

39

7

0

Need to update my social security number for my account

Good evening. I was recently hacked and most of my information was changed in my account. I was able to update my passcode & email, but my social security number needs to be updated. I have called and spoken to billing on three different occasions. First, I was able to update some info, but bill

Questions

103

2

0

Messaging not working since recent software update

My maestro Max has not worked properly for messaging since it did the current update about a week ago I've tried everything to no avail and currently have my messenger set as default so I don't miss any important information in a text message

Questions

67

1

0

Haven't received the 5.0 Lollipop update for my LG G3 till now

I haven't received 5.0 Lollipop update for my LG G3 (D850) till now. My phone is currently in an active at&t plan and it is not rooted. I checked for updates everyday but every time I check, it says that my phone is running the latest version.. Is there any way that I can get the update without goin

Questions

1.3K

3

0

0

AT & T Signature Program Benefit

I want to remove the benefit for the Signature Program Benefit for State of Ohio. I can't seem to get an answer on how to get this removed from my account and monthly statement.

Questions

29

2

0

Att Email Login reset password

I don't have access to neither my contact email or user ID currently.com email account and I don't have service anymore for the phone number associated with my account to verify and reset my password I need to be able to update one of the two I have my cellphone number or updated email address to pr

Questions

18

1

0

Android Phone Updated Last Night -- Cannot Connect To AT&T Cellular Network

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Questions

55

1

0

order

i made a purchase for 3 phones today and i bought them as a guest i didn't sign in everything went fine till i realized that i put in the wrong email for my order and i cant receive any order updates because of that i'm just wondering is there a way i can change my email.

Questions

56

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

75

1

0

port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

Questions

56

1

0

How long till we can get faster speeds?

I live out it a rural area and we currently have AT&T internet out here but it is the outdated copper broadband connection. I really want to know when we can get a faster speed out here we already have your service all that is needed is for you guys to run fiber service out on poles you guys are our

Questions

47

1

0

Need service on new phone

Need to switch service to new phone

Questions

40

1

0

Android 10 update for unlocked ATT-branded phone on ATT Prepaid?

Supposedly, one Android 10 update went out on February 5, 2020, another a couple days ago on February 24, 2020. My phone hasn't seen either. I have an unlocked ATT-branded phone on ATT Prepaid. When are we getting this update?

Questions

190

1

0

Not getting Update for nougat 7

Hi, I am using Samsung galaxy s6 at&t      current android version 6.0.1    Samsung-SM-G920A   Based version: G920AUCS5DPJ1.I am using this mobile in Pakistan, When will I get an update for nougut 7.

Questions

195

1

0

0

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

115

1

0

Moto One 5g Ace Android 11 Update

When can one expect the 5g Ace to get Android 11? Mine presently has Android 10 which is nearly 2 years old. I just got the phone new a few weeks ago.

Questions

686

1

0

Cant Update s20 fe 5g

i Cant Update s20 fe 5g, I bought the device on att, it is an att branded device I have tried safe mode I AM ON AN ATT NETWORK Im stuck in one ui 2, There is an update avalible already for one ui 3

Questions

308

8

0

Unlocking

Hey, I have a Galaxy s9 which has all the atnt bloatware and apps installed. And its stuck on android 8 and whenever i check for updates it says that it currently up to date. I currently have the phone with me in Asia so no atnt sim in it right now. Can somebody tell me how to fix it so it can recei

Questions

46

2

0

Samsung Galaxy s8 plus not updating

My Samsung galaxy s8 plus will not update. I have android version 7 on an unlocked at&t s8 plus. I got to settings to update phone but it takes forever and then finally stops with an error message that says update was interrupted try again in 24 hours. I wait but it still won't update. I checked onl

Questions

67

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.