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RESETTING YOUR MODEM WLL SOLVE ALL YOUR INTERNET PROBLEMS !! NOT !

Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconne

Questions

 • U-verse TV Account

413

3

0

0

Credit back onto account for expired Promotion Card

I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

Questions

 • Wireless Account

703

5

0

0

Trying to be patient

I have 5 phones and signed up for DirecTV.  I just switched to the unlimited plan when I started getting a $15 overage everyday.  The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue.  The old AT&T w

Questions

 • Wireless Billing

104

2

0

0

S4 With 2 issues. Losing Network and Unable to detect SIM.

So I've done the resets, wipes, safemodes, etc........I've only had the phone Since Febuary and have had the Sim Issue for the past 3 months and the network issues for the past 2 months. What are the chances of getting a replacement phone?  If so can I get a different model phone on the next plan? T

Questions

 • Samsung

443

3

0

0

Why does AT&T only cater to new customers and constantly raise the rates for loyal customers?

I have been an AT&T Uverse Internet and T.V customer for multiple years. I am seeing quite the trend that existing customers do not receive the same perks and are not treated the same as new customers. My Uverse bill was very reasonable for the past 12 months and then I log on a few days ago and my

Questions

 • U-verse TV Account

186

0

0

0

Equipment deposit refund

I paid $275 to AT&T upon installation of internet and home phone services, the additional $150 was for our equipment rental and I was ensured that we would be given this deposit back at the end of our service if we did not damage any of the equipment.After moving, we could no longer could use AT&T.

Questions

 • AT&T Internet Equipment

185

0

0

0

Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

Questions

 • U-verse TV Account

116

1

0

0

Pre-Order Note7 with SSN (Valid for Work Only) - Pay in Full

I placed a pre-order for Note7 with my SSN (valid for work only). I reeived an email asking me to call sutomer support to provide additional information.Upon calling, I was asked to go to a Company Store with 2 pieces of ID in order to verify identiy. I did that, and came back to find out the order

Questions

 • Samsung

296

4

0

0

Has Anyone Switched Service? Recommendations?

I am staying home to do my research today.  Any recommendations?  I need to switch my Uverse TV, Internet and going to switch cell carriers too.  After 14+ years of service!  Not taking it anymore.

Questions

 • U-verse TV Account

59

0

0

0

Shocked at treatment after assumption of responsibility!

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

Questions

 • Wireless Billing

270

1

0

0

Trying to contact AT&T after being promised a resolution several times and let down

I have been a customer with AT&T for Almost 15 years now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response. I have been UNABLE

Questions

 • Wireless Billing

105

1

0

0

Unfulfilled rebates

I am a customer and brought on 4 new lines to my account. We went around November to the store located at: 4160 S 3rd StJacksonville Beach, Florida 32250   We consulted with Whitney who informed us that if we signed up and traded in our 5 iPhones for 6's and brought in 4 new lines we would receive r

Questions

 • Wireless Account

999

13

0

0

Biggest Regret of 2017 is AT&T

$235 a month. 2 phones. ... My experience here is ridiculous. Every single time I try and contact customer service, I get outsourced to India and get very limited help. (My previous Indian customer service representatives names where -I'm not kidding- Michael Angelo, and Gabby Rella) I usually end u

Questions

 • Wireless Account

292

5

0

0

Not Sure What to Do....

So I was excited to learn that U-verse was in my area when I called them last Monday, Dec. 29 because our DSL service was going out more often and for longer periods of time and we needed a fix.   So we made the appointment for U-verse to be installed at our house on Friday, Jan. 2.  The technician

Questions

 • AT&T Internet Installation

305

0

0

0

Gophone plans

Hello this is a complaint /strong suggestion that i believe many people would agree on. I have the iPhone 4s and it's a Gophone because I love iPhones and I don't have enough money for a contract so I obviously have the smart phone Gophone plan. And I feel strongly it's unfair that for the other pla

Questions

 • More AT&T PREPAID Discussions

673

2

0

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CUSTOMER COMPLAINT WITH SERVICE AND BILLING

It seems ATT customer service has not changed in the past years. I have been a long ATT customer for probably over 10 years.  I have not had any problems with any service until this past 6 months.   Much like the post on this forum I to have spent countless hours on the phone with customer service i

Questions

 • Wireless Billing

424

2

0

0

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