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Unresponsive Customer Service - I need a refund for returned phone - Who else can I talk to?

Hello,I have been back and forth with AT&T for months now and I'm at my wit's end.  Back in August, I ordered a new iPhone online.  Unfortunately, my existing phone stopped working entirely before the new one was delivered, and I had guests coming into town so I needed a new one immediately.  I went

Questions

 • Wireless Account

88

0

0

0

LG G5 Power Button Unresponsive

My LG G5 battery died last night so I put my phone on the charger. When I saw that the battery was full I took the phone off the charger and attempted to turn the device on. When attempting to turn the device on nothing happened. I reconnected the device to the charger to verify that the battery was

Questions

 • Android

6.6K

3

0

Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Questions

 • Wireless Billing

445

6

0

How to fix unresponsive remotes?

Ever since we got the upgraded DVR Gigapower box, the box has been VERY hit or miss (and sometimes completely unresponsive) to the default remotes. We had a tech out that tried swapping the box as well as using an infrared remote (plugs into the USB port) to no avail. We were told multiple times tha

Questions

 • U-verse TV Equipment

296

2

0

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Extremely low upload speed on 100 Fiber Plan

Hi AT&T etc., I've had an issue since I had AT&T installed in mid-February that has yet to be resolved, where the service I am currently paying for (AT&T Fiber 100) is not delivering on what was promised. While the download speed is fine, the upload speed has always been an abysmal ~1.5 mbps when it

Questions

 • AT&T Fiber Account

186

1

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Account Overview Page

Hello!Just been experiencing very strange behavior after login to ‘Account Overview’. When attempting to view ‘Account Overview’ under the ‘my AT&T’ tab. The browser becomes completely unresponsive. Using ‘IE9’ browser. The only way to close out the browser was to use the ’Ctr+Alt+Delete’ keys to co

Questions

 • Online Account Access

4.5K

2

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