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How can I complain and get a resolution

How in the world can a company as large as AT&T not have an escalation mechanism for customer complaint/resolutions.  Hope I find help here. I have been trying to get a land line installed for over a week. 1st installation scheduled for Monday, 5/12; 2nd for Wednesday, 5/14 and third scheduled for t

Questions

 • U-verse TV Account

634

2

0

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Cell Phone Mailed But Not Received By ATT

Hello -  I have had this problem persisting since Thanksgiving, with no help from ATT.  I purchased a phone from the loyalty department over the phone, but it was too large. I returned it to USPS.  ATT is claiming that they did not receive it, and have no access to their pre-paid tracking label, and

Questions

 • Wireless Account

128

2

0

0

Property Damage Claim - Water line

I have read a few posts here about property damage going unresolved for some time, but after reaching out to different departments it appears I am still stuck. I was having an install on 11/26/16 and the technician hit my water line underneath my sidewalk while drilling for the connection. The techn

Questions

 • U-verse TV Account

2.6K

2

0

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Insurance Charge not removed as promised 8 months ago.

We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and told them I would no longer be needing the replacement phone. They told me that it had already shipped

Questions

 • Wireless Billing

259

4

0

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WHY AM I CONTINUOUSLY GETTING CHARGED FOR HBO?!

I have never seen anything like it.  Started my subscription with At&t last year, got 3 free months of HBO at the start.  I'm not a big fan of HBO, so I cancelled the free-view prior to the end date.  However, since that time I am charged EVERY. SINGLE. MONTH. for this service that I do not receive.

Questions

 • U-verse TV Account

147

1

0

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Repair - Down Line

Dangerous down power line in a yard with children. I can not get someone on the phone to help. The customer service is terrible for such an important issue. No other company will touch ATT wires and lines so this is 100% an ATT problem.

Questions

 • AT&T Phone Equipment

485

9

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Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

Questions

 • Wireless Billing

618

5

0

0

Accepted Solution

Official Solution

ATT Watch TV Master Thread

Please post here all resolutions that have failed or succeeded in trying to use the Watch TV App. Here is my experience - tried with 4 different CS Reps who failed in getting me to log in to watch tv. I get the famous Oops something went wrong error code. Anyone else?

Questions

 • Streaming WatchTV

609

1

0

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Accepted Solution

Official Solution

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Questions

 • Android

26.8K

67

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