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In March I was dumb enough to decide to switch from Verizon to Att. Worst choice i’ve Made, since March I have had issues from porting my number in speaking to 4 different agents ( just to port in) to currently being lied to by two the customer service agents.  I decided to port in one number in, th

Questions

 • Wireless Account

146

2

0

0

AT&T Keeps moving up my appointment for more than a month now

I’ve ordered ATT Fiber service first week of August and they approved my zip code (after waiting for a year or so) 94513 that the service is already available in our area. I was so excited and we scheduled in install for both tv and internet around august 9. My wife got off from work and waited for

Questions

 • AT&T Fiber Ordering

268

1

0

0

Worst AT&T Horror Story (Home Completely Flooded)

   We don't use AT&T's services, but our apartment complex (Silvana Oaks in North Charleston, SC) gave them permission to enter every building to set each unit up for fiber capability. On Tuesday, August 1st, around 10 AM, an AT&T crew came into our apartment to do their

Questions

 • AT&T Fiber Installation

353

1

0

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

0

0

ConnecTech Lied & Gave Erroneous Information to get my Money!

I've been haven’t a malware problem over the past week, and a very knowledgeable volunteer on Apple.com said that it seemed as if the modem/router was infected. I relayed this information to the ConnecTech "tech" and she said that malware can’t do that. I'll leave out the steps we took to diagnose t

Questions

 • AT&T Internet Equipment

331

5

0

0

Help possible theft fraudulent activity’s

Help!!!! Don’t know who to call. I traded in an iPhone 8 Plus back in September At the at&t store in the willow grove mall. Willow grove pa. I have yet to receive credit for this trade in and have been getting the run around from the store manager. I have an exchange of misleading text messages from

Questions

 • Wireless Account

136

5

0

0

Formal complaint and escalation

I have been supplied with the most unprofessional experience during my installation and set up issues. I have been continually promised resolve and turned around and given no assistance but to wait on a ticket to be resolved. I have been hung up on and cursed by an account rep over the phone for ask

Questions

 • AT&T Fiber Installation

427

1

0

0

AT&T Fraud Department sounds like a fraud

How does AT&T make it possible for a customer to pay all her bills, spend tons of money, but be unable to make phone calls? If you want to know more, read on! It all started with a text message asking my wife to call a number, that appeared to emanate from AT&T. I called and heard an AT&T jingle, th

Questions

 • Wireless Account

7.2K

6

0

0

COMPLAINT ABOUT MANAGER MISTY (edited for privacy)

I am reaching out to complain about a manager named Misty [Edited for privacy.]who I spoke to on the afternoon of Saturday 4/26/14.    I needed to change my number because I recently migrated from an iPhone to a GS5 and I was not receiving text messages from iPhone contacts. Long story short, I chat

Questions

 • Wireless Account

519

4

0

0

Noone Showed Up

I setup an appointment time between 12 and 3 for Internet installation which I paid 90 some-odd dollars for and not only did I not receive any kind of call warning me of delay or scheduling issues, but after they didn't show up at all, a half hour after the end of the window they were supposed to do

Questions

 • AT&T Fiber Installation

126

0

0

0

Watch TV down? outage? I had to cancel new subscription and get refund :(

I was a brand new customer and signed up last night.  I paid the $15.00 in full and then was able to log in.Everything in my free trial in September worked great!  However, Last night I was unable to stream and watch TV, I was even unable to even view the guide. I got error message with both actions

Questions

 • Streaming WatchTV

817

1

0

0

Unlocking replacement phone after 30 days

I requested a replacement for a lost I-phone, and paid my insurance deductible. When the replacement phone came, I had emergent surgery and my dad died 2 weeks later.When I tried to activate the phone Asurion and then ATT refused to unlock the phone because it wasmore than 30 days after receipt of t

Questions

 • Phone & Device Upgrades

3.5K

1

0

0

Long Time Autopay User and It (and the employees) Failed Me Today!

Okay, I have used the Autopay system for my GoPhone for a while now. I have made sure that the credit was in the account each time. If for whatever reason, money was tighter than usual, then I cancelled it. This time, my phone renews again in three days. I added the $30 (I already had $10 in there)

Questions

 • More AT&T PREPAID Discussions

237

1

0

0

What A WASTE!

I had a similar issue to some other people in this forum. I went into the AT&T store to upgrade my husband's phone got talked into a new tablet as well and upgrading out plan. While we were there the manager asked if we were aware of the new digital life. Showed us the monitoring on his phone and to

Questions

 • Other

614

1

0

0

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