Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (61)

Relevance

Accepted Solution

Official Solution

Status iPhone XsMax

Hello!I bought an iPhone XsMax AT&T, I want to unlock it but the page does not let create order, or "slow internet" (which is false) or "try in 24 hours ...", I don't know if it has debt status, associated with AT&T client or blacklist, the imei is [edited for privacy-please do not post personal or

Questions

 • Wireless Account

173

3

0

0

Accepted Solution

Official Solution

How to Unlock my S5?!?!?

So, I read the post, it has some instructions that's not too complicated.But I'm stuck? Guess where? that's {edited for word filter evasion} american SSN, which I don't have and feel offended everytime people asking when I really need to have a good and nice transaction with them. First of all, I am

Questions

 • Samsung

40.1K

2

0

0

Accepted Solution

Official Solution

BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

 • Wireless Account

569

1

0

0

Accepted Solution

Official Solution

Bought VZW iPhone X w/ VZW carrier billing, put ATT sim card in before VZW, now locked to ATT

So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but

Questions

 • Wireless Account

850

11

0

0

Accepted Solution

Official Solution

How can I dial without AT&T account ?

I got an At&t Samsung S2 Tab , and had it unlocked by At&t so I can use it with a non At&t sim. When I try dialing, I am asked to enter my At&t credentials (User Id and password).I tried to register, but to do so I need an At&t wireless number, which I don't have.I tried to use the used id and passw

Questions

 • Samsung

336

3

0

0

Accepted Solution

Official Solution

Unable to unlock Motorola Z2 in Canada

Before leaving for Canada, I converted a monthly plan into a pay as you go.To put a new SIM card in Canada, when I tried unlocking the phone by following instructions in:https://www.att.com/esupport/article.html#!/wireless/KM1008728, I got an email Your account hasn't been active for at least 60 day

Questions

 • Android

144

2

0

0

Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

 • Apple

460.7K

5.4K

Accepted Solution

Official Solution

Unlocking an older iPhone which with which I had the same phone number

I’d like to unlock my iPhone 6plus without impacting my current iPhone X which uses the same phone number.  How should I do this?thanks!

Questions

 • Apple

165

7

0

0

Accepted Solution

Official Solution

What does unlocking our phone do?

I got a notification that one of our phones (we are on a family plan) is eligible to be “unlocked.” I understand from reading some of the posts here that unlocking a phone has to do with the fact that the phone is now paid in full. And also, possibly, it has something to do with the fact that there

Questions

 • Apple

9.6K

9

0

0

Accepted Solution

Official Solution

iPhone X unlock request

I have been AT&T 5 years customer. I have purchased iPhone X from Bestbuy last year than connect AT&T. Now I want to change Verizon and the SIM can't activate. It was locked by AT&T and I have requested to unlock my phone . First, Technical team said 48 hours than it was still lock and they change 7

Questions

 • Apple

16.9K

8

0

0

Unlock my Phone - completed 22months on 24month contract

I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies.  My situation:1. Have been an AT&T customer for 10 years now2. Have my phone on a 2yr or 24months contract.3. Have completed 22months, and am r

Questions

 • Other Phones & Devices

340

2

0

0

Unlocking request denied?

I submitted and unlock request for an old device, and got this message:  We cannot complete your request for one of the following reasons:. If you are under contract you must complete the contract period before your device can be unlocked.If you paid full price for your AT&T device and are a postpai

Questions

 • Android

604

6

0

0

Phone Unlock Request in Limbo - No Way Forward?

I'm trying to unlock my AT&T S5. Unfortunately, I didn't realize I had to confirm the request within 24 hours. Now the confirm link has expired and won't work. If I try to resubmit the request, the system won't let me saying "This device has an unlock request already in progress". When I check the s

Questions

 • Samsung

470

6

0

0

Bought a phone that was locked to at&t

I bought an iphone that was locked to at&t and i’ve unlocked a phone previously that was the same network with no problems. but, when i went to unlock it on the unlock page for at&t and entered the imei, it said something about it not being fully paid off? i’m unsure of what to do. i contacted the s

Questions

 • Apple

836

4

0

Why can't I unlock my old iPhone???

This is frustrating. I'm trying to unlock an older iPhone 5. I had a contract with ATT; not only is the contract expired, but I got a new iPhone and the phone number has been ported over. I'm weeks past the two week waiting period. I went to the unlock site ATT maintains, and kept getting a message

Questions

 • Apple

800

7

0

0

Unlocked phone was locked

Hello. I bought a new sealed factory unlocked phone.My mistake that I activated it using AT&T sim card.It became locked! I can't use it with my country sim card or any US-sim (T-Mobile and so on).I checked it twice.I tried to reset the phone and reactive...I'm not resident of US. I'm just a tourist.

Questions

 • Apple

2.3K

8

0

Can't unlock my phone & my plan has been active for the over 6 months, but AT&T disagrees?

Has anyone encountered this same issue?I recently moved abroad and took my phone with me, which was on an AT&T prepaid plan. After getting a new SIM abroad, I tried unlocking the phone, but kept getting notified that my plan hasn't been active for more than 6 months, which is not true. I stopped usi

Questions

 • Apple

200

3

0

0

Unable to unlock my phones via unlock portal

Hello,    Since 9/14 I have been unable to port all of my family's phones from ATT, no matter what I do, or what process I use, I am not able.   First, I attempted to use the ATT unlock device portal.  None of the IMEI numbers I have for any of my phones work on this page.  I receive the following m

Questions

 • Phone & Device Upgrades

123

0

0

0

Unlocking issue

I paid off the phone on 6/12. I’ve put in 3 requests to unlock. I keep getting the message that the information isn’t in the database. I’ve called 2x. The last person I spoke to must have been new. He had no idea how to help me. I am very frustrated. Please help.

Questions

 • Device Features

244

2

0

0

Unlocking successful but still T-Mobile SIM not supported

Check your unlock status Current status - ApprovedRequest number  Already did the reset via the Iphone 8 Plus and via Itunes, still not working. Could anybody help me?@ATTMobilityCare

Questions

 • Apple

458

8

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.