Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (85)

Relevance
IMEI Not found Iphone 8 plus

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?

Questions

173

1

0

0

Are all iPhone X sold by AT&T locked?

I bought an iPhone X from a friend who claimed that he bought it full price $1200 from AT&T and unlocked. He activated the phone with his AT&T sim card. Then he sold it to me. Thinking it was an unlocked phone, I bought it. However, when I tried to use it with my t-mobile sim card, it didn't work. I

Questions

8.7K

3

0

0

No lte on unlocked Verizon phone

I have my attention Sim in an unlocked Verizon Moto z play. I can't get lte nor can I hook up to my microcell. What's the problem?

Questions

777

4

0

0

Galaxy Alpha Unlock Request

I bought my wife a GSM unlocked Galaxy Alpha a few months ago.  I'm trying to remove all of the AT&T bloatware but it won't let me.  Also, whenever I attempt to unlock the phone via the online tool, it says the device is not recognized.   Anyone know what could be the issue here?

Questions

395

2

0

0

LTE and LTE+ doesn't work on my unlocked Samsung Galaxy S8 SM-G950U1

Bought two unlocked Samsung Galaxy S8 from Best Buy, both have model number SM-950U1, one is black, one is blue. The black one works fine, but the blue one doesn't get LTE or LTE+, it only gets HSPA or HSPA+. The phones are literally right beside each other and LTE works for one but not the other. T

Questions

2.3K

4

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

556

9

0

0

Unlocked Note 10+/ Wifi Calling

I bought a unlocked note 10+ from Samsung. I have been using and on a installment plan with XS Max and everything working, Wifi calling, mobile hotspot, visual voicemail. I put the sim card from iPhone to Note had ATT change IMEI and this is the error i get, Oops!We can't turn on Wi-Fi Calling for y

Questions

3.3K

4

0

LG V30 - Unlocked Model US998 vs AT&T Model H931

I'm new to the Forums, so excuse me if this has already been posted. I notice the Unlocked LG V30 does not have some of the AT&T Model's LTE Bands, specifically Band 30. Would that be considered a deal breaker? Anyone have thoughts on comparing the two Models and coverage?

Questions

1.4K

1

0

0

Unlocked iPhone 5c.

So my friend has Verizon and has an iPhone 5, but he used to have a white 16GB iPhone 5c.  Since he doesnt use his iPhone 5c he gave it to me.  Although he has Verizon, his sim card is now inside his iPhone 5.  So that makes my iPhone 5c "unlocked" correct?  Anyways my actual question I guess is wil

Questions

345

1

0

0

"Bring your own phone or tablet" or "LOCKING your own phone or tablet" ... how to solve this ?

Dear sirs, last week I was visiting US and bought an new phone (btw, payed 100% full price of a new "unlocked" phone to be able to use it anywhere in the world).after that, I went to a BestBuy store, and bought an AT&T Prepaid "Bring your own phone or tablet" -- great for visitors to the US! to used

Questions

126

1

0

0

Compatibility for Moto G6 Plus Thailand

I am thinking about buying a Moto G6 Plus  to use while living in Thailand. My question will it be supported back in the states, thanks. Specifications of Motorola Moto G6 Plus 5.9 [4GB+64GB] ประกันศูนย์ไทย 1ปี (Deep Indigo)Network Connections 4G - LTE - HSDPA 850 / 900 / 1900 / 2100 - LTE band 1(21

Questions

412

1

0

0

unlocked lumia 1020 for international use tethering, local provide does not block

hii bought a lumia 1020 from at&t to be used in south america where tethering is allowed, is there a way to enable this feature? thanks a lot for your comments

Questions

3.7K

1

0

0

Unlocked S9 Using HSDPA For Calls

Purchased an unlocked S9. Data works fine on ATT and my phone has successfully downloaded all updates. As soon as I place a call the LTE logo disappears and it is replaced with an 'H' or 'H+'. When I hold the phone to my ear I can barely hear the person on the other end but they can hear me fine. Od

Questions

746

11

0

0

Unlock was approved, but I haven't received a network unlock code

I'm having a hard time getting my Samsung Galaxy S5 unlocked. Three or four days ago my famliy and I put in requests for our phones to be unlocked. After roughly 24 hours the requests were approved and we headed to a different carrier, but after putting the new SIM card in my phone and restarting, i

Questions

256

1

0

0

Software update

I have an LGG5 H820 model unlocked with android 6.0.1 Marshmallow installed. I want to update to Oreo but every time I search for an update then it tells me that I'm on latest version. How can I update to Oreo and fix the issue.

Questions

241

1

0

0

Locked vs unlocked

I am looking to buy an iPhone 6. I was told not to buy an unlocked phone because some features don't work properly with at&t. Told I need to buy an at&t locked iPhone. Is this true?

Questions

736

2

0

0

iPhone 7 Upgrade Eligibility

I was thinking of paying in full for an iphone 7 at at&t, using my old prepaid plan on it, and waiting 6 months to unlock it. After I unlock my phone from at&t, can i get an upgrade to, say, a new iphone model for free, or do i still have to pay full price for that new iphone? or is it like a discou

Questions

877

5

0

0

Using worldwide

I'm currently living in the US for a few months and I would like to buy the Samsung Galaxy S8 up here, because it is cheaper. So my question is, can I use the phone I bought with no problems in the Netherlands with a dutch Carrier?

Questions

68

0

0

0

Problem with unlocking a device associated with AT & T

Hello, good morning, my name is Manuel Ortega I am from Venezuela and I bought an iphone 4s phone on ebay last week, the phone in a very excellent condition. The problem lies in when I put a sim in the country, which will not stop. activate, find out a bit on the internet and I saw that there was a

Questions

228

1

0

0

Unlocked Moto Z Play APN settings - HELP !

Someone please help !  I purchased a new, unlocked Moto Z Play from a third party retailer. I went to AT&T and they gave me the Nano SIM card for it.  The phone and SMS worked fine but I was unable to get data consistently with the APN settings provided to me by the AT&T rep.  She told me that I won

Questions

1.4K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.