Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (85)

Relevance

Accepted Solution

Official Solution

VoLTE and HD Voice Unlocked Phones

Has anyone had success with tier III support enabling these features on a compatible (just not AT&T sanctioned) device? I'm a bit preturbed that the AT&T BYOD page, when putting in the IMEI of my new Sony Xperia Z5 (E6653) says "Congratulations, your phone is compatible" in big bold letters .... but

Questions

 • Device Features

26.7K

59

Accepted Solution

Official Solution

How long does at&t takes to unlock a phone?

I have a at&t phone I had for awhile now and i asked for it to be unlocked and they say it should take at least 24-72 hours. I been waiting for about 2 and half weeks now and haven't received no email or phone call what so ever. So I contacted them and they told me the same exact thing. They say it

Questions

 • Android

9.8K

3

0

Accepted Solution

Official Solution

Factory Reset does still unlocked the network?

Hello, I have AT&T phone unlocked network. I want to factory reset this device. But i worrying about device going back to locked again. If im factory reset this device, does it still remain unlocked the network? Thanks

Questions

 • Samsung

504

2

0

0

Accepted Solution

Official Solution

GSamsung S8 International Version - Unlocked

I just had ATT put a Sim card into an unlocked out-of-the-box S8 international version which uses LTE bands that are compatible with the bands that ATT uses.  Problem is that it only connects at HSPA+ speeds. If I take the ATT sim sim card that works with LTE on my LG V30 and insert it into to S8, t

Questions

 • Android

921

8

0

0

Accepted Solution

Official Solution

HTC one M8 for windows unlocked verizon

I am wanting to purchase the HTC one M8 for windows phone and have found that the unlocked verizon ones are cheaper than the att ones. If i get an unlocked verizon one will it work for att like lte and everything?? Here are the band specs:2G/2.5G - GSM/GPRS/EDGE:850/900/1800/1900 MHz3G - WCDMA:850/9

Questions

 • Other Phones & Devices

2.3K

6

0

0

Accepted Solution

Official Solution

Samsung Galaxy S7 Edge not updating to 8.0

Samsung Galaxy S7 Edge by ATT - Unlocked for use on MetroPCS Network Device Name: Samsung - SM - G935A Android Version: 7.0 Android Security Patch: August 1, 2017 Baseband Version: G935AUCS4BQH1 Kernal Version: 3.18.31-11614766, dpi@swdg9802 #1, mon aug 14 12:28:33 KST 2017 Build Number: NRD9

Questions

 • Samsung

3.6K

5

0

0

Got my iPhone SE unlocked approval but my SIM still doesn't work

I got approval to get my iPhone se. I backed my phone up and restored it. However my tmobile SIM card still does not work. I have the same problem as the person in this forumhttps://forums.att.com/t5/Apple/received-AT-amp-T-unlock-approval-for-iphone-but-still-does-not/td-p/5317691 The only way to r

Questions

 • Apple

205

8

0

0

Activating a Pixel 2 for First Time

I purchased an unlocked Pixel 2 from the Google Store, as many websites that I read stated that this was the only way to get a truly unlocked, unaffiliated with any provider, phone.  Then I remember reading something about making sure that the first time that I power on the phone, I HAVE to make sur

Questions

 • Android

11.6K

5

0

0

Sony Xperia TL unlock problem

Hi folks  I bought Sony Experia TL from ATT and want it unlocked. I placed a request and was denied. Not sure what kind of horrible system they have. Can someone help me ? I am sure i am eligible for unlock as i paid the full price of the device.

Questions

 • Other Phones & Devices

390

5

0

0

unable to buy unlocked phone

I went into an Att store expecting to leave with a new s8 or s7 and was told that I was unable to purchase the phone unlocked, then I went to walmart and got the s8 unlocked but only under a prepaid package. Its like both stores didn't want to sell their mainstream carrier versions (verizon, att, tm

Questions

 • Wireless Account

650

1

0

0

LG V20 H910 how to hide carrier name in notification bar?

HiI have recently bought LG v20 H910 unlocked with 64gb internal memory at android 7.0.I have tried searching for it online but couldn't find any solution about it. My sim carrier name is quite lengthy and it takes almost half of the notification bar in the top left corner. This is quite annoying an

Questions

 • Android

821

3

0

mms on lg optimus f3

hi, i have a problem with my phone i have a lg optimus f3 that is unlocked and im using it on the att go phone 25 plan. i can call and text but cant recive or send pic messages. i tried to look it up but cant find it. can anybody help me plese? thanks

Questions

 • Other Phones & Devices

580

1

0

0

can I use dual sim in my unlocked at&t s8 plus

I have an at&t unlocked S8+, it came with a traditional sim card tray. what if I buy hybrid sim tray . can I use dual sim(att&sprint)?

Questions

 • Samsung

625

1

0

0

Unlocked Note 4 won't connect to 4G LTE

I have a GSM unlocked Verizon Note 4,model number SM-N910V.  I have changed and verified the APN. I also verified it is compatible with the AT&T 4G LTE signal. However, I cannot get it to connect to any mobile network beyond 3G and H. What can I do to make it connect?

Questions

 • Network Coverage

438

1

0

0

Travelling from Canada to US with my unlocked iPhone

Can I purchase a one time SIM that allows me to call/text US and Canada and also has some data included? Or would I be smarter to simply pay the extra on my Canadian plan? If it's somewhere in the $25 rage it might be worth it to buy a US chip? Thanks for any help you can provide.

Questions

 • Apple

490

3

0

0

VoLTE & WiFi Calling - Galaxy S9 (AT&T) vs S10e U1 (unlocked)

We have an AT&T branded S9 and an unlocked/non-branded S10e U1. The S10e doesn't list Wi-Fi Calling, Video Call and Real Time Text. Based on another thread I thought these features were just enabled on U1 versions. So why don't I see those settings on the S10e? Is there a way to enable it?

Questions

 • Android

373

0

0

0

Moto G4 Plus Review

I bought my Moto G4 Plus last December for $300 unlocked from Lenovo. It has 4GB RAM and 64gb storage with an 8 core processor. It's currently running Android 7.0.Pros:Great CameraFast performanceLots of storage5.5 inch display is good but not as vivid as some.Turbocharged quick chargingBattery life

Questions

 • Android

294

3

0

0

Xperia Z4

I am planning on upgrading my phone to an Xperia Z4, however since AT&T dosen't carry the phone I'll have to buy an unlocked version. Will this cause any complications I should know about?

Questions

 • Other Phones & Devices

641

4

0

0

Locked Iphone 6

I have an unlocked Iphone 6 that I bought from Apple store and now it's locked and when I contacted apple they said your Iphone is locked from ATT and they are the ones that locked it try to contact them. when I tried to contact ATT I coudln't because I'm the gophone prepaid and my iphone is not rel

Questions

 • Apple

804

5

0

0

Can I keep unlimited data when I upgrade from a 3G to LTE device?

I have a grandfathered unlimited data plan on my iphone 4 that is no longer under contract and is upgrade eligible.  I want: A new unlocked phone with LTE capabilitiesTo have a plan that allows me to use my LTE capabilitiesTo keep my unlimited data (in a sense upgrading from 3G unlimited data to LTE

Questions

 • Data & Messaging Features, Internet Tethering

2.1K

6

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.