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How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

 • Samsung

199

1

0

Accepted Solution

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But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

 • Samsung

36

2

0

Accepted Solution

Official Solution

Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

81

13

0

Accepted Solution

Official Solution

Huawei phone compatibility

I have a Huawei P30pro. I want to join an AT&T prepaid plan ( BYOP). Does you network support Huawei P30 pro (unlocked)?

Questions

 • Android

1.9K

8

0

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Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

 • Phones, Tablets & Devices

226

1

0

Accepted Solution

Official Solution

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

 • Apple

129.5K

161

Accepted Solution

Official Solution

I Need Second Hand Phone/Used Phone Help

Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but

Questions

 • Online Account Access

3.6K

4

0

0

Accepted Solution

Official Solution

Unlock Code

So I bought a phone that was supposed to be Network unlocked come to find out I was lied to and now I'm stuck with this phone that I can't use unless I get a network unlock code. So does anybody have a puk code for at&t? I need it to not be Network locked to AT&t I need it to be completely u

Questions

 • Wireless Account

44

2

0

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

 • Apple

56

1

0

Accepted Solution

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log in....unable to reset password....can't remember security question answers

can't log in to my att/yahoo acct. I truly think the password is correct, but i guess not.  Now I am being told the answers to my security questions are wrong!!!  Help....what should I do?

Questions

 • AT&T Internet Features

319

1

0

Accepted Solution

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I need to unlock my iphone SE 2020 that I bought prepaid for one month

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Questions

 • Apple

276

2

0

Accepted Solution

Official Solution

iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

158

3

0

Accepted Solution

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Device Unlock Requests - Things To Know From AT&T

  We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:   - Submit a request to unlock a device. - Find the IMEI. - Check status of your request. - Requirements for device unlocks.   How To Request A Device Unlo

Questions

 • Account Features

17.3K

8

0

Accepted Solution

Official Solution

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

 • Apple

1.1K

1

0

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

297

3

0

Accepted Solution

Official Solution

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

 • AT&T Internet Security

277

3

Accepted Solution

Official Solution

S22 Ultra unlocked -wifi calling?

I'm trading my att 512gb Note 20 Ultra in for the S22 Ultra. This time around I find the unlocked version in Samsungs exclusive red and 1TB of storage more appealing than the att offerings. Will I lose my wifi calling and other features if I go with the unlocked version? Thank you for any info anyon

Questions

 • Samsung

2.8K

25

Accepted Solution

Official Solution

Unlock request phone taking longer than five days

I made a request for unlocking an LG V35 on October 4th and currently it's the 11th with the status In Progress. How long does it take? Normally they say it takes 2 - 5 business days and today being the fifth day, why is the progress taking so long? Instructions have not been sent since I've checked

Questions

 • Other Phones & Devices

394

1

0

0

Accepted Solution

Official Solution

How to check iPhone's contract expiration without AT&T customer account?

I bought an iPhone from internet but I didn't know it's still be locked because the contract haven't fulfilled. I tried to check it on AT&T website but I coudn't do that without an AT&T customer account because I'm not living in US. I need some help to find down the solution and I'll verry appriciat

Questions

 • Apple

1.5K

1

0

0

Accepted Solution

Official Solution

Unable to unlock iPhone X after multiple attempts

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

Questions

 • Apple

908

12

0

0

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