Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.6K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

I need to unlock my iphone SE 2020 that I bought prepaid for one month

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Questions

338

2

0

Accepted Solution

Official Solution

Unlock device

Hello, I bought my device from a seller in Ukraine about a year and a half ago, but then I found out that it is Sim locked. When I tried to fill out a form to unlock from your website, I got this warning: "It looks like your device is on an installment plan and you haven't paid it off yet. Fol

Questions

47

1

0

Accepted Solution

Official Solution

Bought AT&T phone. It’s locked

How do you get an AT&T phone unlocked? I bought one and was told it was unlocked and it is not

Questions

193

1

0

Accepted Solution

Official Solution

blackveiw phone not working

my blackveiw pro 6300 ise not working with att i need help making it work

Questions

41

2

0

Accepted Solution

Official Solution

I can't unlock my device.

I recently purchased an iPhone 8 Plus, but I can't request network unlock, AT&T reports my device is linked to another account.

Questions

121

10

0

Accepted Solution

Official Solution

Fiber technically available but not possible to order

Hi We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works. but it’s not available if you search through “find my address if fiber is available” where can I report this? will buy immediately

Questions

84

1

0

Accepted Solution

Official Solution

Already using Prepaid service - upgrad to a Phone

Hello,I am already using the $45 prepaid service since three months. Today I received a message that I could upgrade to an Iphone SE. I am really interrested in this. Since I want to use this phone also outside the US as soon as possible, I need a SIM unlock to be able to use it also with other SIM

Questions

399

1

0

0

Accepted Solution

Official Solution

Login info

I don't remember the email I used.

Questions

93

2

0

Accepted Solution

Official Solution

Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Questions

49

1

0

Accepted Solution

Official Solution

Question about unlock device

I created a request to unlock a phone I bought to use with a Mexican sim but I have not received the code yet, can I cancel the request? I want to return the phone so they can exchange it for another one.

Questions

78

5

0

Accepted Solution

Official Solution

Sim locked

I would like to get my device sim unlocked

Questions

87

1

0

Accepted Solution

Official Solution

What is the cost associated with buying out my device?

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

Questions

1.3K

2

0

Accepted Solution

Official Solution

Can’t access sbcglobal.net email bc I forgot the password

I can’t login to my “old” sbcglobal.net email addresses bc I can’t remember the password and I guessed wrong too many times. Now what can I do to access it?

Questions

30

1

0

Accepted Solution

Official Solution

Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"

Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and  "Your phone is not longer active on an AT&T account" w

Questions

39

6

0

Accepted Solution

Official Solution

I am living in another country and how can I unlock my device?

Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the

Questions

163

3

0

Accepted Solution

Official Solution

Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

1K

5

0

0

Accepted Solution

Official Solution

Need to reset password

Can't remember the answers to the security questions. How else can we reset our password for our att.net email address?

Questions

117

1

0

Accepted Solution

Official Solution

phone destroyed

cani use the same sim card and keep my old number

Questions

104

14

0

Accepted Solution

Official Solution

Approved for an unlock, I have the code and I have no idea what to do next

I'm looking to unlock my device (Razer Phone 2) so I can move to another carrier. I've been approved for the unlock and I have the unlock code but under the instructions is just: ${masterData.unlockInstruction}. There is no link or anything; any help would be appreciated!

Questions

39

2

0

Accepted Solution

Official Solution

But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

73

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.