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phone destroyed

cani use the same sim card and keep my old number

Questions

 • Account & Usage

85

14

0

Accepted Solution

Official Solution

I entered my unlock code and my LG G3 was unlocked, but I can't use my Verizon sim card.

I received my unlock code for my LG G3 and I entered it and it said device unlocked but when I put a Verizon sim card on the phone, it doesn't recognize it. Can anyone help? Thanks.

Questions

 • Android

146

4

0

Accepted Solution

Official Solution

Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

277

2

0

Accepted Solution

Official Solution

iPhone 7 unlock

Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).

Questions

 • Apple

73

2

0

Accepted Solution

Official Solution

Closed

AT&T Calypso phone unlock failing - doesn't like the IMEI

I am using the Device Unlock app (which came on the phone) to unlock an AT&T Calypso U318AA that was sent to me by AT&T a year ago to replace a phone that would no longer work after the network changes to take place in February '22. I have tried numerous times on different days, and it does

Questions

 • Android

145

9

0

Accepted Solution

Official Solution

I need to unlock the device

Hi i send a request to unlock the device I bought in AT&T and I never got the email to confirm the request when I try to send another request (like the page says to do when you not revive the email) they say me that I can’t because I already sent one and they working in the request but when I

Questions

 • Other Phones & Devices

251

18

0

Accepted Solution

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But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

 • Samsung

58

2

0

Accepted Solution

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Locked out of phone

Can anyone help me get back in if my phone's sim card is locked with code but i don't remember the eight digit code.

Questions

 • Android

59

1

0

Accepted Solution

Official Solution

I forgot confirmation within 24 hours of the device unlock request.

I made a request to unlock the device, but forgot to confirm it within 24 hours by the email sent.If you try to request again, it will be "Looks like we're already processing a request for this IMEI. Check your request status for more info." And the request will not be delayed.The request status rem

Questions

 • Android

167

1

0

Accepted Solution

Official Solution

Hubby turning off my phone, can I reconnect myself and how?

I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?

Questions

 • Wireless Account

195

2

0

Accepted Solution

Official Solution

Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

 • Other Phones & Devices

101

1

0

Accepted Solution

Official Solution

Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Questions

 • Wireless Billing

1.2K

4

0

Accepted Solution

Official Solution

Need to reset password

Can't remember the answers to the security questions. How else can we reset our password for our att.net email address?

Questions

 • AT&T Mail Setup

89

1

0

Accepted Solution

Official Solution

I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

 • Wireless Billing

239

1

0

Accepted Solution

Official Solution

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

 • Apple

1.5K

7

0

Accepted Solution

Official Solution

Bought VZW iPhone X w/ VZW carrier billing, put ATT sim card in before VZW, now locked to ATT

So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but

Questions

 • Wireless Account

857

11

0

0

Accepted Solution

Official Solution

Unlocking My GoPhone for Overseas Trip

I have received the code and instructions for unlocking my GoPhone. Question: When I return and replace the original AT&T sim card, will my phone still have all of its AT&T minutes and function properly back here in the states?

Questions

 • Account Features

2.5K

2

0

0

Accepted Solution

Official Solution

bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

100

3

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

451

3

0

Accepted Solution

Official Solution

Can't change email password

I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password.  I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte

Questions

 • AT&T Mail Login & Security

146

1

0

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