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Question about unlock device

I created a request to unlock a phone I bought to use with a Mexican sim but I have not received the code yet, can I cancel the request? I want to return the phone so they can exchange it for another one.

Questions

 • Samsung

50

5

0

Accepted Solution

Official Solution

New password reset for old att.net email

I need to reset the password on my old att.net mail

Questions

 • AT&T Mail Login & Security

50

1

0

Accepted Solution

Official Solution

I am living in another country and how can I unlock my device?

Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the

Questions

 • Apple

84

3

0

Accepted Solution

Official Solution

Locked out of phone

Can anyone help me get back in if my phone's sim card is locked with code but i don't remember the eight digit code.

Questions

 • Android

31

1

0

Accepted Solution

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no record of IMEI found? Cant Unlock my phone.

I have just purchased a at&t s5 active off craigslist. When trying to unlock it through your site the site says that there is no record of the IMEI on file? I would like to resolve this issue as soon as possible seeing that I now currently have no phone and cannot afford to purchase another. I have

Questions

 • Samsung

13K

11

0

0

Accepted Solution

Official Solution

Apple carrier unlock

Dear AT&T,I brought used iPhone 7 locked on At&t carrier.When i try to unlock the device through your site it tells me that the device is not paid off.I don't know the first owner, so I don't know how the device could pay off.Is it possible to unlock the device?Sorry for my bad english, im from Bosn

Questions

 • Apple

67

1

0

Accepted Solution

Official Solution

Trying to unlock a Galaxy TAB S7 - how long should it take?

I purchased a Samsung Galaxy TAB S7 and submitted a device unlock request. I have received two emails fro AT&T since then. The first was the '24 hours to confirm' email, and the second was a 'We're doing a bit more research on your eligibility' email I have not heard anything for a week, n

Questions

 • Samsung

44

2

0

Accepted Solution

Official Solution

S22 Ultra unlocked -wifi calling?

I'm trading my att 512gb Note 20 Ultra in for the S22 Ultra. This time around I find the unlocked version in Samsungs exclusive red and 1TB of storage more appealing than the att offerings. Will I lose my wifi calling and other features if I go with the unlocked version? Thank you for any info anyon

Questions

 • Samsung

2.8K

25

Accepted Solution

Official Solution

Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

 • Tones, Games, Videos, More...

48

5

0

Accepted Solution

Official Solution

Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

 • Other Phones & Devices

32

3

0

Accepted Solution

Official Solution

Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

74

13

0

Accepted Solution

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iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

156

3

0

Accepted Solution

Official Solution

Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

 • Android

75

5

0

Accepted Solution

Official Solution

Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

156

13

Accepted Solution

Official Solution

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

 • Apple

1.1K

1

0

0

Accepted Solution

Official Solution

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

921

3

0

Accepted Solution

Official Solution

Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

Questions

 • Other Phones & Devices

34

3

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep receiving this error, when I try to unlock my iPhone SE. It has already been paid off and I checked to make sure I typed in the IMEI code correctly. The device is active within the past 60 days with no unpaid or past due balances. Other devices on the same plan can be unlocked just fine, exce

Questions

 • Apple

10.7K

5

0

Accepted Solution

Official Solution

I need to unlock the device

Hi i send a request to unlock the device I bought in AT&T and I never got the email to confirm the request when I try to send another request (like the page says to do when you not revive the email) they say me that I can’t because I already sent one and they working in the request but when I

Questions

 • Other Phones & Devices

194

18

0

Accepted Solution

Official Solution

How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

 • Samsung

189

1

0

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