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Can't I get support by e-mail?

Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.

Questions

 • Device Features

88

2

0

Accepted Solution

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unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

 • More AT&T PREPAID Discussions

2.6K

15

0

0

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What is the cost associated with buying out my device?

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

Questions

 • Wireless Billing

1.3K

2

0

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i need help

i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?

Questions

 • Apple

93

4

0

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Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

 • Samsung

90

1

0

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Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

 • Apple

990

5

0

0

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Unlock my att prepaid phone

Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone

Questions

 • Phones, Tablets & Devices

159

1

0

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Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

 • Apple

204

3

0

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Request number for device unlock

Unlocking my device & needing a request number ??

Questions

 • Android

130

1

0

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Login info

I don't remember the email I used.

Questions

 • Online Account Access

89

2

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

292

5

0

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Trying to unlock a Galaxy TAB S7 - how long should it take?

I purchased a Samsung Galaxy TAB S7 and submitted a device unlock request. I have received two emails fro AT&T since then. The first was the '24 hours to confirm' email, and the second was a 'We're doing a bit more research on your eligibility' email I have not heard anything for a week, n

Questions

 • Samsung

70

2

0

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Bought VZW iPhone X w/ VZW carrier billing, put ATT sim card in before VZW, now locked to ATT

So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but

Questions

 • Wireless Account

857

11

0

0

Accepted Solution

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Unlocking previous iPhone

iPhone 10 is paid off and I wanna have it unlocked. I currently have the 11 pro. Not sure if that matters.

Questions

 • Device Features

42

1

0

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I Need Second Hand Phone/Used Phone Help

Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but

Questions

 • Online Account Access

3.6K

4

0

0

Accepted Solution

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Sim locked

hey,I bought my galaxy s4 used in the U.S. and I thought the sim would be unlocked. Now I am not a resident of the U.S. anymore and I have never had an AT&T card before. I asked for a unlock code but my request got refused. Why did it get refused, why am I not allowed to unlock my phone?

Questions

 • Samsung

2.3K

2

0

0

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Unlock device

Hello, I bought my device from a seller in Ukraine about a year and a half ago, but then I found out that it is Sim locked. When I tried to fill out a form to unlock from your website, I got this warning: "It looks like your device is on an installment plan and you haven't paid it off yet. Fol

Questions

 • Apple

38

1

0

Accepted Solution

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blackveiw phone not working

my blackveiw pro 6300 ise not working with att i need help making it work

Questions

 • Data & Messaging Features, Internet Tethering

33

2

0

Accepted Solution

Official Solution

Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

 • Other Phones & Devices

101

1

0

Accepted Solution

Official Solution

I forgot confirmation within 24 hours of the device unlock request.

I made a request to unlock the device, but forgot to confirm it within 24 hours by the email sent.If you try to request again, it will be "Looks like we're already processing a request for this IMEI. Check your request status for more info." And the request will not be delayed.The request status rem

Questions

 • Android

167

1

0

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