
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.
Questions
• Device Features
Accepted Solution
Official Solution
its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out
Questions
• Wireless Billing
Accepted Solution
Official Solution
i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?
Questions
• Apple
Accepted Solution
Official Solution
Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now
Questions
• Samsung
Accepted Solution
Official Solution
I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit
Questions
• Apple
Accepted Solution
Official Solution
Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone
Questions
• Phones, Tablets & Devices
Accepted Solution
Official Solution
I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web
Questions
• Apple
Accepted Solution
Official Solution
Unlocking my device & needing a request number ??
Questions
• Android
Accepted Solution
Official Solution
I don't remember the email I used.
Questions
• Online Account Access
Accepted Solution
Official Solution
Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv
Questions
• Wireless Account
Accepted Solution
Official Solution
I purchased a Samsung Galaxy TAB S7 and submitted a device unlock request. I have received two emails fro AT&T since then. The first was the '24 hours to confirm' email, and the second was a 'We're doing a bit more research on your eligibility' email I have not heard anything for a week, n
Questions
• Samsung
Accepted Solution
Official Solution
So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but
Questions
• Wireless Account
Accepted Solution
Official Solution
iPhone 10 is paid off and I wanna have it unlocked. I currently have the 11 pro. Not sure if that matters.
Questions
• Device Features
Accepted Solution
Official Solution
Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but
Questions
• Online Account Access
Accepted Solution
Official Solution
hey,I bought my galaxy s4 used in the U.S. and I thought the sim would be unlocked. Now I am not a resident of the U.S. anymore and I have never had an AT&T card before. I asked for a unlock code but my request got refused. Why did it get refused, why am I not allowed to unlock my phone?
Questions
• Samsung
Accepted Solution
Official Solution
Hello, I bought my device from a seller in Ukraine about a year and a half ago, but then I found out that it is Sim locked. When I tried to fill out a form to unlock from your website, I got this warning: "It looks like your device is on an installment plan and you haven't paid it off yet. Fol
Questions
• Apple
Accepted Solution
Official Solution
my blackveiw pro 6300 ise not working with att i need help making it work
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
I made a request to unlock the device, but forgot to confirm it within 24 hours by the email sent.If you try to request again, it will be "Looks like we're already processing a request for this IMEI. Check your request status for more info." And the request will not be delayed.The request status rem
Questions
• Android