Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.6K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

unlock - iPad Air 2 IMEI ID not recognized

Attempting to unlock my iPad Air 2, which I purchased from an AT&T Wireless store. This device has been on my AT&T Wireless account for 27 months. I even received a notification from AT&T acknowledging the device was eligible to be unlocked. When I input the IMEI ID on the unlock website, I receive

Questions

1.3K

2

0

0

Accepted Solution

Official Solution

WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

Questions

2.5K

6

0

Accepted Solution

Official Solution

Can I use my contracted sim card with an unlocked phone?

Hi, I am currently half way through my 2 year contract on my HTC ONE M7. Yet my phone's screen is broken with a bunch of other hardware issues, so I am planning to send it for repair.  However, while my phone is away I still need access to my number, and was wondering if I could use my sim card with

Questions

2.2K

3

0

0

Accepted Solution

Official Solution

ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

676

3

0

Accepted Solution

Official Solution

Device Unlock App

Hello I have bought three Motorola XT2093-7 that was on discount on a US pawn shop, it seems to be they are under prepaid channel. I have already tried to go through Device Unlock web page and I'm only getting a denied email with out knowing the reason. Devices are more than a year old and I nee

Questions

570

1

0

Accepted Solution

Official Solution

Lack of Support for Military Suspension and Unlocking Device.

Where do I start?   I am completely lost and I have exhausted all my options. I am deploying and I have been trying every day to pause my military service since I am leaving for a year. I have called customer support daily for the past week, and have submitted my orders on multiple occasions

Questions

732

26

0

Accepted Solution

Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

1.4K

14

Accepted Solution

Official Solution

Unlocked device, now want service back

I unlocked my device because I was moving to England for 5 months and wanted to use my same device but with different sim of course. Now I'm back and I put my old AT&T sim so I can keep my old number but I don't know how to make it work and how to get my service back. Thank you!

Questions

1.4K

5

0

0

Accepted Solution

Official Solution

Esim for a locked phone

Hi , I have to travel to India . I wanted to check if an esim from another operator will be supported on my locked iphone 13 pro max ? Also if you can help me unlock my phone it will be a great help

Questions

4.7K

2

0

Accepted Solution

Official Solution

Unlocking phone

I bought a iPhone off a guy and it was wiped brand it’s sim locked but it’s payed for and it’s disconnected from the line I need help

Questions

316

15

0

Accepted Solution

Official Solution

It’s possible to use imel2 to unlock phone carrier

I want to know it’s possible to use imel2 number to unlock locked phone ? Can imel2 unlock phone also I know the imel2 is for esim but if I unlock it can the physical sim wwork as well ? 

Questions

599

4

0

Accepted Solution

Official Solution

Unlock my Iphone as the contract is over

Please help me in escalating this. I am having a lot of difficulties as I am not able to unlock my Iphone. The contract for my phone was only until 08/04/2022 and it should not be locked by AT&T now. I tried unlocking it online through AT&T website but it says "we can't unlock this device b

Questions

171

5

0

Accepted Solution

Official Solution

Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

140

1

0

Accepted Solution

Official Solution

Desbloqueo att

Tengo un telefono de att que quiero desbloquear ya esta pagado por completo pero me dice la pagina que este no es un imei de att cuando si lo es

Questions

35

1

0

Accepted Solution

Official Solution

Closed

How to get the PUK code – Instructions from AT&T

If you locked your SIM and do not remember the code, we have you covered. How to unlock a SIM with a PIN Unlock Key (PUK) Go to your account overview within myAT&T and open the My Wireless section Scroll to My devices & add-ons and choose the device that needs a PUK code Sel

Questions

25.7K

10

0

Accepted Solution

Official Solution

Can I use a unlocked router for home internet

If I have an unlocked SIM card router, can I install an att sim card? Also, if that's possible, can I do the same set up for a family member in a separate house?

Questions

1.9K

6

0

Accepted Solution

Official Solution

Are AT&T iPhones sold on Apple really unlocked?

I keep my phones until they die, coming from an iPhone 7, and always pay for them in full, usually used. This time I am going to buy the iPhone 13 mini at full price since COVID and dealing with the circus that is Craiglist and FB Marketplace isn't worth it. The Apple website specifically says "All

Questions

8.9K

17

0

Accepted Solution

Official Solution

Unlock

I want to carrier unlock my 14 pro but i forget my billing zip code I cannot unlock my phone without paying off my installment

Questions

379

1

0

Accepted Solution

Official Solution

Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

216

10

0

Accepted Solution

Official Solution

Unable to network unlock Galaxy S7

Hi there I have received a notification from AT&T to unlock my S7 handset. I have followed the instructions below  Your unlock instructions: 1. Power off the device and remove the SIM card. 2. Power on the device. 3. Enter #0111*, the unlock code, and #. The device cycles off and b

Questions

542

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.