Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.3K)

Relevance

Accepted Solution

Official Solution

Fiber technically available but not possible to order

Hi We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works. but it’s not available if you search through “find my address if fiber is available” where can I report this? will buy immediately

Questions

 • AT&T Fiber Account

46

2

0

Accepted Solution

Official Solution

Unlocking My GoPhone for Overseas Trip

I have received the code and instructions for unlocking my GoPhone. Question: When I return and replace the original AT&T sim card, will my phone still have all of its AT&T minutes and function properly back here in the states?

Questions

 • Account Features

2.4K

2

0

0

Accepted Solution

Official Solution

Unlocking previous iPhone

iPhone 10 is paid off and I wanna have it unlocked. I currently have the 11 pro. Not sure if that matters.

Questions

 • Device Features

28

1

0

Accepted Solution

Official Solution

Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays

Questions

 • Account Features

172

3

0

0

Accepted Solution

Official Solution

But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

 • Samsung

33

2

0

Accepted Solution

Official Solution

Already using Prepaid service - upgrad to a Phone

Hello,I am already using the $45 prepaid service since three months. Today I received a message that I could upgrade to an Iphone SE. I am really interrested in this. Since I want to use this phone also outside the US as soon as possible, I need a SIM unlock to be able to use it also with other SIM

Questions

 • More AT&T PREPAID Discussions

374

1

0

0

Accepted Solution

Official Solution

Found out my iphone was att-locked after leaving the US. I no longer have access to the phone number associated.

In May, I bought Iphone SE at an AT&T store in Boston. I was going to buy it for its regular price. But an ATT store worker convinced me to do it on a different deal that included a month of unlimited plan, which overall cost little less.  He explained me that it was only an incentive to m

Questions

 • Apple

53

4

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

89

4

0

Accepted Solution

Official Solution

What are the instructions to unlock for active military?

I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones?

Questions

 • Apple

243

4

0

Accepted Solution

Official Solution

bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

55

3

0

Accepted Solution

Official Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

 • Apple

168

3

0

Accepted Solution

Official Solution

Can't I get support by e-mail?

Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.

Questions

 • Device Features

76

2

0

Accepted Solution

Official Solution

Request number for device unlock

Unlocking my device & needing a request number ??

Questions

 • Android

80

1

0

Accepted Solution

Official Solution

Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

 • Samsung

78

1

0

Accepted Solution

Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

45

3

0

Accepted Solution

Official Solution

Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

Questions

 • Samsung

2.5K

4

0

0

Accepted Solution

Official Solution

unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

 • More AT&T PREPAID Discussions

2.6K

15

0

0

Accepted Solution

Official Solution

phone destroyed

cani use the same sim card and keep my old number

Questions

 • Account & Usage

53

14

0

Accepted Solution

Official Solution

Issue unlocking prepaid phone

Hi I can't seem to unlock my At&t prepaid phone even though I meet the requirements. An error message appears saying my personal info doesn't match that of this account, when it actually does. How can I get help?

Questions

 • More AT&T PREPAID Discussions

32

1

0

Accepted Solution

Official Solution

PUK CODE FOR IPHONE 8 PLUS

My iphone 8 plus is paid off . I need PUK CODE to UNLOCK it . I have a new SIM CARD for another compatible carrier.

Questions

 • Apple

68

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.