Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.2K)

Relevance

Accepted Solution

Official Solution

After unlocking my Android phone "model QS5509A" go editions can't make call or send text

In Nigeria, I bought a new ATT phone/device which is locked due to go pay plan service policy. I Don't know the original buyer of this phone, but I was able to unlock the phone after requesting for unlock from att official site which was send to my phone within a minute. This means to me that the re

Questions

 • Android

544

2

Accepted Solution

Official Solution

Prepaid minute card

I purchased a new airtime card and the cashier said she added the minutes to my phone for me but there not on my phone what can I do I still have my receipt

Questions

 • More AT&T PREPAID Discussions

69

2

0

Accepted Solution

Official Solution

AT&T prepaid unlock eligibility

Hello,I've been having att prepaid for 5 months. But in a few days I am leaving the United States for Europe for a long time  and will not use the ATT network.  I want to have my phone unlocked for the european networks. I read that to be eligible to unlock I should have my account with active servi

Questions

 • Phones, Tablets & Devices

10.7K

4

0

Accepted Solution

Official Solution

Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic

Questions

 • Apple

84

1

0

Accepted Solution

Official Solution

Are the AT&T Radiant Core 'Free Replacement Phones unlocked or unlockable?

While the gift AT&T Radiant Core phones sent to me to 'upgrade' my non-VOLTE A51's, are junk to me, I was wondering 1. If I should just trash them 2. or if they are unlocked or unlockable I would gift them to two friends that have almost unusable California Free phones for those who have

Questions

 • Other Phones & Devices

380

2

0

Accepted Solution

Official Solution

Is it possible to switch carriers?

Hi, I've wanted to try to switch carriers for my At&t Samsung Edge S7, however when I put in the new carrier's SIM card it gives me a crossed out circle icon and doesn't allow me to enable mobile data. Are the phones forced to only use At&t or is there a way to use the new carrier?

Questions

 • Android

326

4

0

Accepted Solution

Official Solution

iPhone unlock request approved, but SIM card not supported

I need help unlocking my father's iPhone 6 Plus. I submitted an unlock request through the online portal on 6/13, and it was approved the same day. However, following the non-AT&T SIM card instructions does not complete the unlock. He receives the message that the SIM card is not supported, and he n

Questions

 • Apple

209

1

0

Accepted Solution

Official Solution

unable to get Yale 220 lock to exit DL network (unpair)

how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?

Questions

 • Troubleshoot

747

6

0

Accepted Solution

Official Solution

Unlocking a used iPhone

I'm trying to unlock a used iPhone 7, but I'm getting the error "The IMEI you entered does not appear to be an AT&T wireless phone or tablet."- I believe the phone to be locked to AT&T, but how can I tell for sure?- If it is locked to AT&T, how can I figure out what the problem is in order to unlock

Questions

 • Apple

167

1

0

0

Accepted Solution

Official Solution

Can I use my contracted sim card with an unlocked phone?

Hi, I am currently half way through my 2 year contract on my HTC ONE M7. Yet my phone's screen is broken with a bunch of other hardware issues, so I am planning to send it for repair.  However, while my phone is away I still need access to my number, and was wondering if I could use my sim card with

Questions

 • Android

2.2K

3

0

0

Accepted Solution

Official Solution

ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

 • Account & Usage

74

3

0

Accepted Solution

Official Solution

unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

 • Plans & Features

185

8

0

Accepted Solution

Official Solution

Unlocking New iPhone 13PM That is Paid in Full

I have been an at&t customer for 9 years now but it’s the first time I order a new phone from their website (usually I buy it from Apple directly). Anyway, I received the phone on Monday and found out that it’s “SIM Locked” although I paid the full price of the phone with no upgrade program no c

Questions

 • Apple

729

7

0

Accepted Solution

Official Solution

Activate new phone

How do I activate a new phone and prepaid card to get a phone number?

Questions

 • Samsung

94

2

0

Accepted Solution

Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

578

14

Accepted Solution

Official Solution

Unlock bootloader on AT&T motorola.

Greetings, I have an older pre-paid motorola device I am no longer using and would like to unlock the bootloader. I went through the steps on the Motorola site and was informed my device was ineligible for unlocking the bootloader (due to being a carrier locked phone). I went through the AT&

Questions

 • Android

125

2

0

Accepted Solution

Official Solution

Closed

Xiaomi mi a2

Hi, just wanted to check if my Xiaomi mi a2 device will work with an AT&T sim card? Is it compatible? If not - is there a way to fix it?

Questions

 • Android

169

1

0

Accepted Solution

Official Solution

Can I use a unlocked router for home internet

If I have an unlocked SIM card router, can I install an att sim card? Also, if that's possible, can I do the same set up for a family member in a separate house?

Questions

 • Phones, Tablets & Devices

528

6

0

Accepted Solution

Official Solution

Is military deployment/international move unlock just international?

I am being deployed for a year next month. I just got the iPhone 12 on 30 month installments. I submitted the unlock request via email on Friday and received the unlock confirmation email on Saturday. I’ve followed the instructions to insert a non AT&T SIM card (used Verizon) but I continue to

Questions

 • Apple

431

13

0

Accepted Solution

Official Solution

Device Unlock App

Hello I have bought three Motorola XT2093-7 that was on discount on a US pawn shop, it seems to be they are under prepaid channel. I have already tried to go through Device Unlock web page and I'm only getting a denied email with out knowing the reason. Devices are more than a year old and I nee

Questions

 • More AT&T PREPAID Discussions

426

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.