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Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

Questions

 • Phone & Device Upgrades

85

4

0

Accepted Solution

Official Solution

Unlock Status is still Pending

Submitted a request to unlock, received a confirmation email. Followed the link to confirm, but the status has not changed.  So it says, we are waiting for confirmation.  Request number: NUL821251727149 

Questions

 • Apple

78

1

0

Accepted Solution

Official Solution

LG Velvet 5G does not receive Android updates outside of AT&T coverage

A friend gave me an LG Velvet 5G phone. The phone works perfectly but it has not received any update since December 2020 that sent it to me. By now it should be on Android 11 and have received several patches but still do not receive them. I have read a lot and it seems that it has been imposed by

Questions

 • Android

393

4

Accepted Solution

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Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

Questions

 • Apple

1.5K

3

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

 • Phones, Tablets & Devices

81

4

0

Accepted Solution

Official Solution

Requesting sim network unlock pin

Requesting sim network unlock pin

Questions

 • Samsung

130

1

0

Accepted Solution

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Unlock a U318AA phone from AT&T

my 98-year-old father's Windows phone can no longer be charged. I bought him one of the "senior citizen" phones but he cannot use it since he is used to touch screens and this phone uses arrow keys to make selections. i received a U318AA phone from AT&T for due to the upgrade to 5G. I do not ne

Questions

 • Other Phones & Devices

111

2

0

Accepted Solution

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Device unlock portal "Oops! Looks like we're having network difficulties. Try again later."

I am an employee for a major U.S. airline carrier.  Front line employees were issued a Nokia 1520 to use as a POP (Point of Purchase) device to ring up customers' orders during inflight.  However, the company retired the Nokia and we all received iPhones to use as our new POP device.  The airline of

Questions

 • Wireless Account

2.2K

11

0

0

Accepted Solution

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

 • Wireless Account

201

2

0

Accepted Solution

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unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

 • Plans & Features

152

8

0

Accepted Solution

Official Solution

Att blocked my phone for no reason!!!!!!!!!!

Hi, I bought a new iphone 12 pro max in another country before I moved to the US in August 2020. When I plug my sim card (T mobile) into my phone, it says No Service.  I contacted T mobile to check the problem and then figured out my phone is blocked by Att. They suggest me contact Att to re

Questions

 • Apple

480

4

0

Accepted Solution

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I’m looking to unlock my galaxy S9 phone

Hello! I’m looking to unlock my galaxy S9. I am attempting to get of my moms plan as I am now financially stable enough to pay my own phone bill.I forgot about the network lock and already got a SIM card and can’t use it. She say the phone is paid off and it shouldn’t be an issue.

Questions

 • Samsung

116

1

Accepted Solution

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How can i unlock my 11pro max,Someone help me please

I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

Questions

 • Apple

202

4

0

Accepted Solution

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Unlock my phone

I bought in full an AT&T phone and I used to have an AT&T number. In myAT&T account, I had the number and the phone. Now, my AT&T number is gone and I no longer have it. I still have the phone and when I try to unlock it using AT&T unlock tool, I get asked for the passcode and th

Questions

 • Data & Messaging Features, Internet Tethering

93

6

0

Accepted Solution

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Trouble device unlocking Samsung Galaxy Note 2

I finished my 2 year contract and submitted a request to unlock my Note 2 so it accepts SIM card from other carriers, espcially when I travel. Apparently, AT&T approved the request and sent me the unlock instruction with unlock code. I followed the instruction and entered the unlock code but the pho

Questions

 • Samsung

30.1K

18

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0

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I need to unlock my phone

I need to unlock my phone in order to put in another sim card. I'm sending a request to unlock but it says that i need to wait for my service be active for 60 days before i make the request. Is there any other way to unlock it instead of waiting ?

Questions

 • Samsung

79

2

0

Accepted Solution

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Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

 • Apple

73

1

0

Accepted Solution

Official Solution

Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic

Questions

 • Apple

60

1

0

Accepted Solution

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Prepaid minute card

I purchased a new airtime card and the cashier said she added the minutes to my phone for me but there not on my phone what can I do I still have my receipt

Questions

 • More AT&T PREPAID Discussions

19

2

0

Accepted Solution

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can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

 • Account Features

105

3

0

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