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What are the instructions to unlock for active military?

I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones?

Questions

295

4

0

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Cant get into my prepaid account

Ok I have a mobile hotspot 2 and pay monthly for data, I dont know how this happened but it isn't taking the password i set and when I try to enter forgot password they say they are going to text me a pin/password. How are they going to send a text to a hotspot?! So nothing is working and I am locke

Questions

80

3

0

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Unlock iPhone 12 Pro max

I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an

Questions

275

4

0

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iPhone 7 unlock

Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).

Questions

88

2

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

991

13

0

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bought phone off ebay but can't unlock use due to past due balance

i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do

Questions

178

4

0

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Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.2K

7

0

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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

131

3

0

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AT&T Telling Me iPhone I Purchased is Locked

I recently purchased an iPhone XS Max from an online market. The seller claimed that the phone was clean, clean IMEI, not blacklisted or iCloud locked, paid off, etc. I did some research to check the IMEI status and it appeared to be clean, and there was nothing indicating the phone had been repor

Questions

190

2

0

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Can I use an unlocked Prepaid Verizon Pixel 6a

Can a Verizon prepaid Pixel 6a work on a non prepaid att account if it has been unlocked by Verizon?

Questions

123

2

0

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Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Questions

1.3K

4

0

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Carrier Unlock Request

Hi, I have bought samsung Note 20 from someone. Now I find out that it is carrier lock.This is my IMEI NO. 355298662543421. I am from Pakistan, I donot have AT&T service. So help me out what to.

Questions

469

8

0

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申请解锁运营商锁

我的手机是欠费了吗可以帮我查一下吗我有运营商锁

Questions

717

4

0

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Is my phone AT&T compatible?

I recently got a Nokia 2760 flip (temporary phone), although I didn't notice it was "owned" by TracFone. Currently it says my AT&T prepaid sim card is invalid. If I got the phone unlocked, could I use AT&T with it?

Questions

985

9

0

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Hubby turning off my phone, can I reconnect myself and how?

I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?

Questions

597

2

0

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Closed

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

133.3K

162

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Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

5.8K

24

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How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

365

1

0

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You’ve tried to enter your IMEI too many times. We can’t unlock this device.

Hello. I submitted and unlock request for an old iPhone 6 and received the following denial response. "You’ve tried to enter your IMEI too many times. We can’t unlock this device." I only entered the IMEI one time. Please advise. Thanks!

Questions

304

25

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AT&T and South African MTN

Hello. I would like to ask that if I bought an AT&T cellphone and used my South African MTN network provide, would it work? Back in my country I requested they open a roaming service for me and currently my said "MTN Simcard" is Roaming on AT&T. 

Questions

458

7

0

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