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Why is my IMEI blocked?

My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go

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66

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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

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128

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Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

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98

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I Need Second Hand Phone/Used Phone Help

Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but

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3.7K

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Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

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1.3K

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

324

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

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148

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Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

340

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How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

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749

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Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

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2.5K

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Unlocking previous iPhone

iPhone 10 is paid off and I wanna have it unlocked. I currently have the 11 pro. Not sure if that matters.

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48

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My Samsung galaxy a11 is google locked and I just bought this from one of my friends

My phone when I try to set it up says at first "your phone was factory reset. Draw your pattern to unlock." I have no clue what this ladies pattern is. I than click on use my google account instead and that tells me "This device was reset. To continue, sign in with a Google Account that was previous

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223

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I bought 2 phones on ebay and I can't unlock them

I Buy 2 phones for gifts on ebayand send them to HondurasWe try to unlock them through the ATT service and it tells me the following:How can i solve this?

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199

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Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

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167

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Access my Moto pure through a Chromebook

My Moto G4 is an accessible because the screen is cracked and I can't see the screen really I would like to hook it up to a Chromebook so I can get into my phone and access it how do I do it

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41

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Desbloqueo de telefono regalado

Mi hermana volvio a Chile desde EEUU a radicarse aqui , tenia un telefono viejo de AT&T sin usar hace mucho tiempo , que me regalo. Intente desbloquearlo , pero no he tenido suerte nunca me llego mensaje alguno de uds a mi correo , y ella ya no tiene otro telefono de AT&T , por lo que puse

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152

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log in....unable to reset password....can't remember security question answers

can't log in to my att/yahoo acct. I truly think the password is correct, but i guess not.  Now I am being told the answers to my security questions are wrong!!!  Help....what should I do?

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875

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

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315

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Galaxy S8+ from AT&T to Boost

I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?

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54

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Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays

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197

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