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I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

 • Wireless Billing

239

1

0

Accepted Solution

Official Solution

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

 • Apple

1.5K

7

0

Accepted Solution

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Bought VZW iPhone X w/ VZW carrier billing, put ATT sim card in before VZW, now locked to ATT

So just like the title states, I have an odd problem that nobody can seem to solve. I have called both carriers to no avail, completed the unlock form (nothing yet), and am at my wits end as far as knowing what to do next. I bought this device under a carrier financing agreement through Verizon, but

Questions

 • Wireless Account

857

11

0

0

Accepted Solution

Official Solution

Unlocking My GoPhone for Overseas Trip

I have received the code and instructions for unlocking my GoPhone. Question: When I return and replace the original AT&T sim card, will my phone still have all of its AT&T minutes and function properly back here in the states?

Questions

 • Account Features

2.5K

2

0

0

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Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

Questions

 • Apple

162

1

0

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep receiving this error, when I try to unlock my iPhone SE. It has already been paid off and I checked to make sure I typed in the IMEI code correctly. The device is active within the past 60 days with no unpaid or past due balances. Other devices on the same plan can be unlocked just fine, exce

Questions

 • Apple

10.9K

5

0

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phone destroyed

cani use the same sim card and keep my old number

Questions

 • Account & Usage

85

14

0

Accepted Solution

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I entered my unlock code and my LG G3 was unlocked, but I can't use my Verizon sim card.

I received my unlock code for my LG G3 and I entered it and it said device unlocked but when I put a Verizon sim card on the phone, it doesn't recognize it. Can anyone help? Thanks.

Questions

 • Android

146

4

0

Accepted Solution

Official Solution

Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

1.1K

7

0

Accepted Solution

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

277

2

0

Accepted Solution

Official Solution

iPhone 7 unlock

Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).

Questions

 • Apple

73

2

0

Accepted Solution

Official Solution

Device Unlock Requests - Things To Know From AT&T

  We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:   - Submit a request to unlock a device. - Find the IMEI. - Check status of your request. - Requirements for device unlocks.   How To Request A Device Unlo

Questions

 • Account Features

17.7K

8

0

Accepted Solution

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Unlock my Samsung J3 (2018)

I have been trying to get AT&T to unlock my phone for over three months.  After inserting another provider's SIM card, the unlock code provided by AT&T have not worked.  Now, upon rebooting, the phone is asking for "SIM network PIN blocked. Enter SIM network PUK".  How can I get the SIM network PUK

Questions

 • Samsung

2.8K

9

0

0

Accepted Solution

Official Solution

Closed

AT&T Calypso phone unlock failing - doesn't like the IMEI

I am using the Device Unlock app (which came on the phone) to unlock an AT&T Calypso U318AA that was sent to me by AT&T a year ago to replace a phone that would no longer work after the network changes to take place in February '22. I have tried numerous times on different days, and it does

Questions

 • Android

145

9

0

Accepted Solution

Official Solution

Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

449

13

0

Accepted Solution

Official Solution

2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7.1K

17

0

Accepted Solution

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How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

 • Samsung

355

1

0

Accepted Solution

Official Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

 • Android

427

2

Accepted Solution

Official Solution

bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

100

3

0

Accepted Solution

Official Solution

iPhone XR network compatibility

I’m confused- does an AT&T iPhone XR work on Verizon and Sprint? Some people are saying it does, others, they say it doesn’t, because the AT&T iPhone XR model only has the GSM chip?Also- will it work on T-MOBILE?And yes- I’m aware that I need to have it unlocked first.And

Questions

 • Apple

428

1

0

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