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Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

1.6K

7

0

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Apple carrier unlock

Dear AT&T,I brought used iPhone 7 locked on At&t carrier.When i try to unlock the device through your site it tells me that the device is not paid off.I don't know the first owner, so I don't know how the device could pay off.Is it possible to unlock the device?Sorry for my bad english, im from Bosn

Questions

98

1

0

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iPhone 7 unlock

Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).

Questions

85

2

0

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iPhone x sim locked

I bought an iPhone x in us and used it for a while with same carrier,but now after taking it to India when I tried to use the Indian sim it's not working and it show the sim is locked 🔒 Kindly help me get my phone unlocked (sim locked)

Questions

111

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Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

98

1

0

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

315

2

0

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Access my Moto pure through a Chromebook

My Moto G4 is an accessible because the screen is cracked and I can't see the screen really I would like to hook it up to a Chromebook so I can get into my phone and access it how do I do it

Questions

41

1

0

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I forgot confirmation within 24 hours of the device unlock request.

I made a request to unlock the device, but forgot to confirm it within 24 hours by the email sent.If you try to request again, it will be "Looks like we're already processing a request for this IMEI. Check your request status for more info." And the request will not be delayed.The request status rem

Questions

193

1

0

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Galaxy S8+ from AT&T to Boost

I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?

Questions

54

2

0

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Unlocking previous iPhone

iPhone 10 is paid off and I wanna have it unlocked. I currently have the 11 pro. Not sure if that matters.

Questions

48

1

0

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Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

Questions

2.5K

4

0

0

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PUK CODE FOR IPHONE 8 PLUS

My iphone 8 plus is paid off . I need PUK CODE to UNLOCK it . I have a new SIM CARD for another compatible carrier.

Questions

154

3

0

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I bought 2nd hand phone

Hellow community i bought the 2nd hand phone and unfortunately the phone is blacklisted and locked by at&t carrier I don’t now how can i use another sim card can somebody help me out to remove the blacklisted status that i will use another sim card in this phone than you

Questions

45

6

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Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

256

3

0

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'Unlocked' Fold 3 isn't Unlocked

Entered the unlock code ATT provided, hit ok - phone booted. Too bad it didn't work and there is no way to re-attenpt. Device reset still requires agreement to AT&T policies, messages etill backup to AT&T cloud, mobile data does not work, visual voicemail can't be setup. I've been on the

Questions

131

4

0

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unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

2.6K

15

0

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Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

543

3

0

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INSTALLING A SIM CARD FROM A DIFFERENT CARRIER.

Hello... Ivannie here. I'm currently in Africa, Uganda. Sad to say but I'm unable to install any sim card from the Mobile Carriers of the region. When I try to install a sim card, a notification pops up telling me that the network is blocked and that I have 0 times left to unlock it. I have

Questions

169

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Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

340

1

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

148

4

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