Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.3K)

Relevance

Accepted Solution

Official Solution

PUK Code for LG Thrive needed (now living abroad and want service)

I have been trying to be in contact with AT&T and I feel like I should get a PUK Code for my LG Thrive as I now live abroad and AT&T Service will not help me here... Right now, I am only able to use Emergency Services on the device (as it is Prepaid) and there should be no reason I should not get my

Questions

 • Android

6.3K

4

0

0

Accepted Solution

Official Solution

Will any unlocked phones work on WiFi after unlocked

I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho

Questions

 • Apple

53

3

0

Accepted Solution

Official Solution

Is it possible to switch carriers?

Hi, I've wanted to try to switch carriers for my At&t Samsung Edge S7, however when I put in the new carrier's SIM card it gives me a crossed out circle icon and doesn't allow me to enable mobile data. Are the phones forced to only use At&t or is there a way to use the new carrier?

Questions

 • Android

257

4

0

Accepted Solution

Official Solution

my priv is MEP locked

let me clear something i'm not a US citizen and i don't live in states so here is my problem bought this new Blackberry priv Att unlocked and when i entered My sim which is not an at&t it asked for unlock code so i contacted my seller about it and he said the code is on box now after trying a code o

Questions

 • Other Phones & Devices

4.3K

3

0

0

Accepted Solution

Official Solution

Unlock Request Never Received Initial Email

I am trying to unlock my iPhone 6. After submitting my request with the IMEI number, I never received the initial email (the one you must confirm within 24 hours). However, 24 hours later, I received an email saying I had not responded in time (even though I had received no email prior). I tried sub

Questions

 • Phone & Device Upgrades

382

3

0

0

Accepted Solution

Official Solution

Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

Questions

 • Android

75

3

0

Accepted Solution

Official Solution

Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

 • Apple

74

1

0

Accepted Solution

Official Solution

Waltmart sell me 9 phones AT&T

Hello, i have a bad time with this phones, all these are for my mates at my Shop, i got many problems cause I bought these zte maven z812 thinking are unlocked and ready to use on any network as waltmar employe says, now when i try to use web portal of at&t to unlock it show me errorSSL imei record

Questions

 • Android

779

5

0

0

Accepted Solution

Official Solution

PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

 • Apple

52

2

0

Accepted Solution

Official Solution

unlock - iPad Air 2 IMEI ID not recognized

Attempting to unlock my iPad Air 2, which I purchased from an AT&T Wireless store. This device has been on my AT&T Wireless account for 27 months. I even received a notification from AT&T acknowledging the device was eligible to be unlocked. When I input the IMEI ID on the unlock website, I receive

Questions

 • Apple

1.3K

2

0

0

Accepted Solution

Official Solution

Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

 • More AT&T PREPAID Discussions

83

10

0

Accepted Solution

Official Solution

network unlock request denied

I submitted an unlock request for a Samsung A12 I bought for my son and paid off early, and got the following response: We can't complete your unlock request right now. Use the device unlock app Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to mak

Questions

 • Device Features

84

2

0

Accepted Solution

Official Solution

can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

 • Account Features

107

3

0

Accepted Solution

Official Solution

Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

Questions

 • Phone & Device Upgrades

99

1

0

Accepted Solution

Official Solution

unlock samsung galaxy 20 plus

I'm going out of the country and need the MCK unlock code to use international sim in my samsung galaxy 20 plus 5g how do I get unlock code

Questions

 • Samsung

43

1

0

Accepted Solution

Official Solution

How to unlock Nokia 6102i AT&T phone?

I just bought a brand new Nokia 6102i off eBay and it is, unfortunately, SIM locked to AT&T. Is there ANY ANY way to unlock this device? It is a vintage beauty and I really could use your help. Also, I don't have any SIM with me that I received with the mobile phone.

Questions

 • Other Phones & Devices

1.9K

4

0

0

Accepted Solution

Official Solution

Can I use my contracted sim card with an unlocked phone?

Hi, I am currently half way through my 2 year contract on my HTC ONE M7. Yet my phone's screen is broken with a bunch of other hardware issues, so I am planning to send it for repair.  However, while my phone is away I still need access to my number, and was wondering if I could use my sim card with

Questions

 • Android

2.1K

3

0

0

Accepted Solution

Official Solution

Blacklist phone

Blacklisted phone

Questions

 • Apple

39

1

0

Accepted Solution

Official Solution

Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

30

1

0

Accepted Solution

Official Solution

I want unlock my device just period time for vacation

Hi therei have plane this summer to visit Middle East, and I think if you can unlock my device just period time around 3 months and I wI'll come back again after that . So my question there are some features I can unlock my device for 3 months only?.

Questions

 • Apple

746

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.