Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

What should I do?

I recently paid for an iPhone 11 off the internet. I tried to take it to my carrier and they informed me that the phone is an AT&T device. I am a sprint customer..what should I do

Questions

130

10

0

Accepted Solution

Official Solution

Pay off ETF for a corporate phone?

I left my job in August of last year, but they let you keep your corporate phone. The company pulled it off their monitoring stuff, but it doesn't have a sim card. I had a perfectly working phone at the time, so I just kept my corporate phone as a back up. Well, my old phone broke and now I want to

Questions

57

2

0

Accepted Solution

Official Solution

create new ID

Hello, I just received my SIM and successfully activated it (this is the same phone number that I transferred from Tmobile). However, when I put my wireless number to create the new ID, it says "The info provided is not valid. Please try again". I tried to used last 4 digits of the phone number, and

Questions

166

1

0

Accepted Solution

Official Solution

Unlock my phone

Need my phone unlocked

Questions

314

1

0

Accepted Solution

Official Solution

I bought a go phone can i use it with my contract SIM

Is it possible to use a contract phone with a prepaid AT&T go phone I have the go phone can i just use my contract SIM with it

Questions

150

1

0

Accepted Solution

Official Solution

I’m looking to unlock my galaxy S9 phone

Hello! I’m looking to unlock my galaxy S9. I am attempting to get of my moms plan as I am now financially stable enough to pay my own phone bill.I forgot about the network lock and already got a SIM card and can’t use it. She say the phone is paid off and it shouldn’t be an issue.

Questions

176

1

Accepted Solution

Official Solution

BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

594

1

0

0

Accepted Solution

Official Solution

can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

174

3

0

Accepted Solution

Official Solution

Unlock Request Never Received Initial Email

I am trying to unlock my iPhone 6. After submitting my request with the IMEI number, I never received the initial email (the one you must confirm within 24 hours). However, 24 hours later, I received an email saying I had not responded in time (even though I had received no email prior). I tried sub

Questions

436

3

0

0

Accepted Solution

Official Solution

Fraud can’t unlock

I bought an iPhone on Facebook swap but shortly after I got it they reported it lost or stolen and now att won’t unlock it what can I do I paid too much money not to be able to use the phone

Questions

40

1

0

Accepted Solution

Official Solution

How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

89

2

0

Accepted Solution

Official Solution

Unlock Status is still Pending

Submitted a request to unlock, received a confirmation email. Followed the link to confirm, but the status has not changed.  So it says, we are waiting for confirmation.  Request number: NUL821251727149 

Questions

261

1

0

Accepted Solution

Official Solution

Waltmart sell me 9 phones AT&T

Hello, i have a bad time with this phones, all these are for my mates at my Shop, i got many problems cause I bought these zte maven z812 thinking are unlocked and ready to use on any network as waltmar employe says, now when i try to use web portal of at&t to unlock it show me errorSSL imei record

Questions

821

5

0

0

Accepted Solution

Official Solution

Locked out of ATT4044O

I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?

Questions

933

1

0

Accepted Solution

Official Solution

How can i unlock my 11pro max,Someone help me please

I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

Questions

265

4

0

Accepted Solution

Official Solution

Blacklist phone

Blacklisted phone

Questions

166

1

0

Accepted Solution

Official Solution

locked voicemail

how do i unlock my voicemail.

Questions

64

1

0

Accepted Solution

Official Solution

Sent a request to unlock Apple Iphone. Never got email

I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.

Questions

2K

3

0

0

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

Questions

1.6K

3

0

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

245

2

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.