I have iphone 7 as my brother upgraded to iphone Xs. So i tried to unlock it as a customer as well as not a customer.As a customer it shows error like imei Number and phone number does not match.. and not a customer it show error like upgraded after 14 days What should i do now.How do i unlock my ph

Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but

I bought new samsung s9 phone yesterday, paid for my new samsung s9 in full. It is locked with att. When I put my imei number it is saying " Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IME

Hello, I've been on a holiday abroad for a while without a phone to make calls from, because my new local sim card won't work on my current US AT&T device without having it unlocked. My sister in the US is the account holder for our sim cards, and I don't know her AT&T account number and password. I

Hello, I brought an Moto Z2 force from Motorola and I was able to unlock the phone as a non-customer.  Unfortunately, the phone crapped out but I was able to get a warranty replacement from Motorola.  However, when I tried to unlock that phone using the IMEI #, it tells me that "Looks like you haven

Two years ago I bought an AT&T Go Phone Z222 PIB, Product SKU ACATAT004023 to use while I was in the States. Now that I have returned to Italy where I mostly live, I would like to be able to use the phone with a Sim card from an Italian provider. Is this possible? It's nice to have an extra phone wh

I've just moved to Paris, France, and want to get cell service here, so I put in an unlock request for my iPhone 4, and a couple days later received a confirmation email that my phone was now unlocked. I went to a phone store for a French phone carrier (SFR); they put in a new SIM card, but the SIM

I am trying to unlock an iPhone SE that was on the AT&T prepaid plan (GO Phone) and every time I put in a request, the email says that it can't be unlocked because of fraud?? No one could explain this to me and I just want some answers??

I submitted a request to unlock my phone. I never received an email. I contacted support and they said the email will be sent 24 hours after the request is sent. It has been over 24 hours. No email. No request number.  I've tried to resubmit the unlock form. It does not allow me to do this and sends

I want to unlock my iPhone and it gives me the following error "Looks like the device you want to unlock is active on another AT&T account. The owner has to remove it from their account first. Did we get that wrong? If you're the owner, call 800.331.0500 or 611 from your mobile phone to confirm." I

This is appalling! Im in Australia for almost a month to see my dying sister and you can't even do me the courtesy of unlocking my phone so I can use a more affordable local data sim!!! I signed up in July - after being an AT&T for 2 years before that (***). Now you tell me I'm a month short of bein

@attcares I'm trying to unlock my iphone 5 and have not received the email I need to continue the process.  Any idea what I need to do?  It mentions it needs to be confirmed within 24 hours and I don't know how long I should wait on it to show up. Thanks

Recently I have a need to unlock an old phone ( iphone 5S) i paid off awhile ago for travel purpose. This phone I bought for my daughter when she was in 10 or 11th grade. I tried to unlock online like they said but it kept saying the phone number did not match the IMEI number, I tried my phone numbe

Hi, I emailed ATT for unlock code for my Samsung S6 Active. They sent email saying it is approved and gave me the unlock code. But in the email it says that for the phone to be unlock, I will need to put in another carrier's sim chip first and then enter the code. Do I really need another carrier si

Hi there,This has been one of the worst headaches I've ever had to deal with regarding customer service. I have been with AT&T since 2007, so 11 years! After this debacle, I might just never return upon re-entering the U.S. in December... I'm so frustrated. I'm in France right now through December f

I received this message from AT&T when i checked the unlock status: "Your unlock request was denied because your service hasn't been active for at least 60 days" How can i get it unlocked?

im looking for a free unlocking site for my at&t phone .

Unlock phone, acc fully paid. CS keeps telling submit form, although they can see zero balance. Going on 10 days no resolution.

In 2013 I paid full price for a Samsung Galaxy S2 (SGH-i727) phone, and selected a monthly plan, at an AT&T store.  Less then a year later I changed to GoPhone pre-paid service. I was assured that the phone was mine without any encumbrance.  I used GoPhone for a couple of years.  A few months ago I

Hello,  I purchased a refurbished samsung galaxy 5 active and I am attempting to unlock it. I have attempted to enter the information on this page "