I recently changed providers with a completely clean account. AT&T actually owes me money. I requested unlocking an iphone on 9/1 and read the statement about giving 2 business days for processing. I waited and chatted with "Ashton Aiden" on 9/6 who gave me reassurance that it would be unlocked with

I have successfully been able to unlock devices for other networks.  This morning I submitted a request and received an e-mail confirming my request to unlock device. However, when I enter the website to check the status of the request it informs me that the request has been paused due to no confirm

I'm tying to unlock a phone using https://www.att.com/deviceunlockI followed the steps and generated a request (3 days ago). I didn't get any mail confirmation or anything.The problem is that I didn't save the request number from the page, and now I cannot check the unlock status (beacuse I don't ha

I am an international student and I have chosen att as my carrier during my couple of years in United States. And I bought a smartphone in an att store, which l was told later it is locked and I need to unlock it if I go back to my country. I called 611 to unlock my device. The officer told me it is

I recently finished paying off my phone from AT&T and would like to unlock it now. However, every time I enter the IMEI I get the following message "Looks like the IMEI number you entered doesn't match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the r

In 2013 I paid full price for a Samsung Galaxy S2 (SGH-i727) phone, and selected a monthly plan, at an AT&T store.  Less then a year later I changed to GoPhone pre-paid service. I was assured that the phone was mine without any encumbrance.  I used GoPhone for a couple of years.  A few months ago I

Hi, I have an iPhone 5s that I haven't used in over 2-3 years. I switched over to another iPhone because I had battery issues with the 5s. However, I retained the same AT&T account with my new iPhone even after switching. I still have my 5s, which is locked to AT&T but not associated any new AT&T ac

I have used AT&T for over 6 years and always buy my iphones unlocked from apple or best buy. I have been moving around for work and have found that AT&T's network does not work well in the areas I am in. I often do not have LTE and my calls drop all the time. I bought a new iphone x and tried to swi

I made already a request to unlock my device 16 feb.(4 days ago) and still no answer, you only send me that email :"We're processing your request to unlock your AT&T device" and it still being processed, who can help me with that?

So I decided to change phone companies due to finacial reasons and tried to send in a unlock device rquest. However, I was responded with "Your device is currently active on another AT&T customer’s account." I tried using all four emails I had to see if any one of them would be correct, even using t

I paid off my contract, submitted my unlock request and was sent a code that never worked.   I ended up just buying a new phone with my new carrier because it was such a headache trying to get a valid unlock code or anyone on the phone that knew what the problem was.   It's over a year later and I'm

Resulta que mi equipo quedo en bucle infinito (se quedaba en el logo y se reiniciaba), cuando se pudo recuperar el equipo, al colocar la sim y encenderlo me pide un código de desbloqueo el cual no tengo, me dirigí a hacer el procedimiento de liberarlo por la pagina y me da negado. Dice que " No pode

Hi all, Please help me to male this right, I requested an unlock code for my device thru the website and it was approved but I recieved an incorrect unlock code. This is a gophone device and I dont have a working phone number within at&t at this moment so I can not go thru the IVR to get a human to

Hi I have an at&t iPhone 6s that I have been trying to get unlocked for a month now. I am an at&t customer and I was eligible for an upgrade so I bought an iPhone 8. I am currently using the 8 and have been since September but I have not had any success trying to unlock my old iPhone 6s through the

When I try to unlock my device, it said" You've tried to unlock this device too many times. Wait 30 days and then submit a new request." So I waited for one month and tried again, but it still said that. And I waited another month and tried again, but it still said so. I've waited for three months a

I just upgraded my iPhone 6 to an iPhone X and now want to unlock the iPhone 6 so I can do what I want with it.It was purchased through AT&T and is completely paid off.When I go through the unlock steps the system says that the IMEI is not recognized as an AT&T device, which is simply not true. I ha

I bought an iPhone X at a retail store just over a week ago and was told I was able to unlock my phone right away since it is a post paid device. However my att account was automatically loaded into the iPhone sim card at the store and now whenever I make a request to unlock the phone it gets denied

I have bought my phone for over a year and a half ago, I paid it in full. Before going on vacation last year (2016), I called and asked for it to be unlocked, and was rejected because it is under contract. Customer service was being really rude. I called again today,  a year later, because I am goin