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I need to retrieve an old account and phone number from someone who passed away

My mother passed away 4 years ago and I want to reuse her phone number. I have her phone and sim. I checked and the number is still available. Can you walk me through the process of getting back this phone number?

Questions

66

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Bought an S7 not knowing it was Google locked

I have reset the phone but cannot get past the google lock.

Questions

95

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Closed

Xiaomi mi a2

Hi, just wanted to check if my Xiaomi mi a2 device will work with an AT&T sim card? Is it compatible? If not - is there a way to fix it?

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223

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Switching from AT&T to Cricket with an iPhone 8 Plus

I’ve been with AT&T for 4 years now and my iPhone 8 Plus has been paid off for awhile now and I was wondering if I could switch to cricket without having AT&T unlock my phone? Or do I need to have them unlock it? And if I do have to unlock it what are the requirements and/or will they give m

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455

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Cant unlock a phone as it was flagged for fraud.

Purchased a note 10+ from Samsung several years ago. Used the phone on my att account until very recently. I attempted to unlock the phone for a friend who wants to use it on a different network but it was flagged for fraud. The phone was paid in full when purchased and used on my att account(never

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476

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Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic

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116

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Unlock device

Greetings, respected members of the company.. I am a person residing in the United Arab Emirates, and I bought a Microsot surface duo device that belongs to your company some time ago. When checking the status of the SIM, it was found that it was locked for reasons from the main user of the device..

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787

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Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

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1.6K

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Unlocking Samsung s10+

My friend gave me a Samsung s10+ phone to use. I tried requesting it to get unlocked, I got denied. The reason it said it was denied was due to it being on someone's account and they needed to remove it from their account. The friend that gave me the phone said it's already been removed from her acc

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72

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

188

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I want unlock my device just period time for vacation

Hi therei have plane this summer to visit Middle East, and I think if you can unlock my device just period time around 3 months and I wI'll come back again after that . So my question there are some features I can unlock my device for 3 months only?.

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812

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Fraud can’t unlock

I bought an iPhone on Facebook swap but shortly after I got it they reported it lost or stolen and now att won’t unlock it what can I do I paid too much money not to be able to use the phone

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39

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Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

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169

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Sent a request to unlock Apple Iphone. Never got email

I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.

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2K

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Can't unlock the phone

My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.

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177

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Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

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149

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Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

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203

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unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

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219

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My phone number isn't in the system anymore?

I was trying to pay my phone bill after a few months of not having the phone on when I attempted to put my phone number and password in it didn't work and when I tried calling the number they said my phone number wasn't in the system, do I have to get a new phone number and how do I get a new phone

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121

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Unlock pre pay phone

I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph

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90

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