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Reps are NOT helpful, nor do they call/email back when they say they will!

Hello, I have been trying for 3 weeks now to get help getting internet at my house and the people at the call center at not understanding what I am telling them or getting back in touch with me when I am told they will. I have a brand new house, just built so it's not on your map yet. My two next do

Questions

 • AT&T Internet Features

695

7

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Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

Questions

 • Apple

122

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24hr. dare

Currently I have AT&T U-verse, AT&T wi-fi, and AT&T cellular service with 8 active lines within my family.  I pay over $420 every month to them.  And what type of service do I get?  Garbage.  I'm tired of it.  If a manager within AT&T doesn't contact me and solve my previously posted problem within

Questions

 • Phone & Device Upgrades

496

6

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Can't secure your AT&T Digital Life security system? They can't help according to customer service.

Sure, there are plenty of negative customer service reviews around. But, this is one that I feel everyone should read. I have been an AT&T customer since they were Cingular Wireless. Yeah, that long. So, when I moved out of Mom and Dad’s and saw AT&T rolled out a home security package, I was thrille

Questions

 • Other

309

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huge packet loss, and no help from phone reps

I am experiencing large packet loss when trying to play an online game League of Legends. The lag will spike from 81ms to over 3000ms randomly.  I have spoken to phone reps for over 10 hours now to no avail....One phone rep did a traceroute using the ATT modem, but this did not reveal anything (i do

Questions

 • AT&T Internet Features

168

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