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How do I get someone in Customer Service who can actually do something?

I was on the chat and asking the customer service person about what the fees were if I was to cancel my internet and letting her know the problems I've been having - trying to find a solution. During this conversation she cancelled my internet without my authorization!! None of the customer service

Questions

 • AT&T Internet Account

315

1

0

0

horrible service outage and no response from ATT

This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

Questions

 • U-verse TV Account

470

2

0

0

All of the sudden we no longer have coverage in our area

I have been a faithful  customer of AT&T for over 10 years. I have lived in the same house for over three years and have had great coverage. About a month ago we lost service in 3 to 5 mile radius around my home.  I have spoken to neighbors who are having the same issue.  After talking to the repres

Questions

 • Network Coverage

89

1

0

0

Cell Phone Mailed But Not Received By ATT

Hello -  I have had this problem persisting since Thanksgiving, with no help from ATT.  I purchased a phone from the loyalty department over the phone, but it was too large. I returned it to USPS.  ATT is claiming that they did not receive it, and have no access to their pre-paid tracking label, and

Questions

 • Wireless Account

155

2

0

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URGENTLY URGENT!!!!!!!

-URGENT-To whom it may concern,Over the past month of beginning our service with AT&T we have experienced SIGNIFICANT issues. I have tried every route to solve these issues (see attached) and I have gotten absolutely no where! After I have personally spent well over 5 hours total with your custo

Questions

 • 2016

12

0

0

0

Closed

AT&T bill paid, but they say it isn't even though I have proof.

This is the first time I have had this problem with AT&T and I can tell you, I have spent 3-4 hours SO FAR trying to resolve it.  I have to go in again today to my local AT&T store, for the second time, and try to resolve the situation.  Here is how this has gone so far:1)  AT&T notified me that my

Questions

 • AT&T Internet Account

356

3

0

They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

Questions

 • U-verse TV Account

291

1

0

0

Are customer service representatives allowed to LIE to push sales??

There is a promotion being advertised stating that when you subscribe to Direct TV or U-verse as a new customer, you are eligible for an iphone 7 Buy One, Get One. The advertisement is misleading because it does NOT CLEARLY state that you ALSO need to add 2 new wireless lines to be eligible for this

Questions

 • U-verse TV Equipment

159

0

0

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Customer for 19 years. Very Unhappy After Having Data Throttled.

I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled.   I called to ask about it, and apparently I have used 5 GB of data this month.   My monthly plan starts over on November 5.  I got the rep to look b

Questions

 • Data & Messaging Features, Internet Tethering

369

2

0

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Can't secure your AT&T Digital Life security system? They can't help according to customer service.

Sure, there are plenty of negative customer service reviews around. But, this is one that I feel everyone should read. I have been an AT&T customer since they were Cingular Wireless. Yeah, that long. So, when I moved out of Mom and Dad’s and saw AT&T rolled out a home security package, I was thrille

Questions

 • Other

320

1

0

0

Unresolved billing and internet issues

My contract was about to expire at the beginning of August, so I started shopping to see what deals I may be able to get. My internet was decent at around 20Mbps, but we did have intermittent issues. Actually, it got to the point I contact customer service. Their solution was to get me a good deal a

Questions

 • AT&T Internet Features

489

2

0

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Overcharging

My husband and I have had AT&T for more than ten years.  In the beginning, everything seemed fine.  The charges were manageable, the coverage was unbelievable, and we were very happy.  At the time, he was on his own AT&T account through work, and I was on my own.  Eventually, we were on the same acc

Questions

 • Wireless Billing

1.4K

6

0

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