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Dealing with UVERSE Service

When I returned home on July 16th, I had no service.So my alarm was disabled.Same for MicroCell.Same for Internet (so no SKYPE calling).Same for TV, although who cares, since there's so little to watch?-------------Capable technician dispatched. Met him at 7:25 PM on the appointed day. In 20 minutes

Questions

 • U-verse TV Account

340

2

0

0

NO ONE in RETENTION CARES!

I've been an ATT wireless customer since 2010, with more than one line and extras. I've never been late, I've even paid early and never complained. That is until an ATT representative's choice to take it upon themselves to refund over a month's worth of service that caused a down spiral as well as a

Questions

 • Wireless Billing

528

12

0

0

Prorated Charges with out asking me

Hello,     I called to check my eligibility for my phone upgrade and before end of call agent offered me a new plan and told me that it is better then what i have and it is $10 cheaper a month and with more internet, I agreed to and switch over, next few days my internet speed dropped. Call back aga

Questions

 • Wireless Billing

640

3

0

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Account Suspended 2 Days Prior to Expiration of Payment Arrangment??

I am currently under a payment arrangement until Feb 8, 2017. Today is Feb 6, 2017 and at 2:33 PM CST my account was suspended. I called to inquire why and after a 20 minute hold period my call was disconnected. The next call involved many transfers and finally being told that I would need to call b

Questions

 • Wireless Billing

140

3

0

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AT&T fiber optic install caused Property Damage Claim - Water line

During AT&T fiber optic cable install, my water line was damaged x2 (Main water line and Sprinkler system on the side of my property), causing water loss to my property. I was at work when my daughter called me to let me know that water was shooting up in our front yard out of the massive hole they

Questions

 • AT&T Fiber Installation

1.4K

2

Horrible Customer service Today

I called in this morning because I woke up to my phone line being disconnected. Last Thursday I had set up, what I had thought to be an automatic payment, as I've done this in the past it's easier for me to control my finances when I do this. When I called into your customer service center this morn

Questions

 • Wireless Account

590

4

0

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Cancelled Service without request

AGAIN, I am thoroughly disappointed with AT&T. My WiFi account was cancelled without my approval and now I cannot get it restarted. I received a call from AT&T on Wednesday night asking about when I would be moving and if I was canceling my service. I told them I was not moving until the end of May

Questions

 • AT&T Internet Account

494

1

0

Repeated Billing Issues not welcome in store

Over the last few months, I have spent more time in your Point Loma store and on the phone with representatives for your company than I would care to count. Up until 3 months ago I had never had issue with my billing or services provided, quite the contrary rather I bragged about my services and the

Questions

 • U-verse TV Account

2.5K

5

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Why is ATT&T stealing money and getting away w/it?!

I was charged twice for my bill this month. I have it on auto pay and had I not been looking through my bank account I would not have known. When I called to correct it the employee acted like she couldn’t see what I was talking about and even asked if I could see my bill. OF COURSE I CAN SEE I had

Questions

 • Wireless Billing

156

2

0

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Does ATT Stand Behind Their Commitments

Hello. I'm on with customer service for now the 4th time. My device errantly oversubscribed my monthly usage. I have been told by 3 diff agents, after they changed my current plan, that my monthly data usage would be reset with the plan changed. It seems, that my plans were changed, and my issue not

Questions

 • Wireless Account

285

15

0

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Horrible Experience with a Customer Retention Specialist About Being Double Billed For Months

I just got off my third call with the manager of customer retention, Chris.  For three months I have been getting double charges on my credit card for my bill.  We are talking an excess of over $530.00 in charges.    Every time it happened I called with no resolution.  This call today was my 3rd cal

Questions

 • Wireless Billing

184

2

0

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Any deals for existing customers?

I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

Questions

 • AT&T Internet Account

4.4K

5

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Long Time Customer 20+ Years

My family has been with "AT&T" for over 20 years. First, it was Pacbell. Then SBC Global. And now, AT&T. I think after sticking with them for so long, we would get some kind of reward. We recently got U-Verse after have DSL for over 5 years. Just to find out we would have the same speed. I just hope

Questions

 • U-verse TV Account

449

4

0

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3rd and 12th months free

November 28, 2017 ; I got a AT&T prepaid phone and $65 monthly plan. The AT&T employee said the only way to get the 3rd and 12th month free was to enroll into auto pay. I asked him if he can go ahead and enroll me while I activated my phone. After paying for my phone, plan, and phone case, I left ha

Questions

 • More AT&T PREPAID Discussions

130

1

0

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Were other customers lied to in Fall 2016 about a "free phone upgrade" if you add Direct TV?

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho

Questions

 • Wireless Billing

103

1

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