So, After over three hours on-line and on the telephone with AT&T discussing all the packages including wireless, TV, Internet and Land line we have finally come up with the all in costs as outlined to me more than once ... unfortunately when I go to set it up Mike informs me that I require a Social

So, I received a flyer for upgrading my service to U-Verse with AT&T Gigapower for $120/month. I called the service department and am told that I'm not able to receive that price because I'm a current customer.  Which would make sense EXCEPT that the flyer had my AT&T ID number on it and it specific

In September 2015 I closed my ATT Uverse account in Florida and moved to California where I re-contracted Uverse. Upon signing up, I was told that I had no outstanding debt with ATT. In May 2017 I received a letter from a debt collector looking for $92 for an outstanding ATT bill. I brought this to

DATE/TIME: 2015-05-24 02:49:44  Your chat transcript:  PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.  Me : I have a question about my bill  Agent : Hi, good morning! Thank you for allowing me to be your specialist. How are you doing today?  Agent : In today's economy I

I received an email that increased my plan by $10 month and doubled my datai did not request this/do not want this and do not need this as I barely use the data I have and always have rollover datanot happy!

Hello, due to a number of issues I experienced when initially setting up my service I had decided to go with Spectrum in lieu of AT&T. I was then transferred over to a specialist who made several offers to get me to sign up with AT&T instead of Spectrum, including two free months of service (phone a

Having an ongoing disbut with AT&T. Last year I unlocked both my Lumia 920's under their unlock plan so I could use them on my trip overseas. Around 6 months later, both phones had to be replaced under warranty because of hardware problems. Recently I travelled overseas and found out I couldn't use

I am a customer and brought on 4 new lines to my account. We went around November to the store located at: 4160 S 3rd StJacksonville Beach, Florida 32250   We consulted with Whitney who informed us that if we signed up and traded in our 5 iPhones for 6's and brought in 4 new lines we would receive r

I have been on the phone with 6 different customer service reps and none of them have been able to resolve my issue.   Issue— I cancelled my at&t prepaid gophone data plan for my iPad but I was still charged.  I contacted at&t when the charges appeared and they stated they will issue a refund check.

I've been a gophone customer for over 3 years. I would like to unlock my iphone. But my request to unlock my iphone was denied. The email says "We can't complete your request at this time because the device hasn't had active paid service for at least six months." I've had the same gophone account /

We have a second home in a resort area where we spend our summers. The cellular service is TERRIBLE!  It’s not always been this bad. We have used AT&T for many years and it’s been the last two summers that it’s gotten really bad. My belief is that AT&T has outgrown their network in this area and tha

I am very displeased with AT&T especially their customer service at this moment. I was told by a customer service rep in store to call the 800 number for an early upgrade, as I am due for my 2 year agreement upgrade mid january, and I wanted to upgrade early to give the new phone to my son for Chris

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

To whom it may concern, After several months of living at my current residence and having ATT Internet, I feel as though myself and others are being taken advantage of by ATT. Our apartment complex has a contract with ATT, which prevents us from shopping around for different internet service provide

I was on the chat and asking the customer service person about what the fees were if I was to cancel my internet and letting her know the problems I've been having - trying to find a solution. During this conversation she cancelled my internet without my authorization!! None of the customer service

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

I have been a mobile customer for over 10 years while never missing a payment and never switching carriers back and forth. I received several promotional items regarding switching to Direct TV. I took them up on the offer. Once I cancelled my current TV provider I was told there was not a line of si

-URGENT-To whom it may concern,Over the past month of beginning our service with AT&T we have experienced SIGNIFICANT issues. I have tried every route to solve these issues (see attached) and I have gotten absolutely no where! After I have personally spent well over 5 hours total with your custo

I had recently upgraded to a Blackberry Passport and used it for about 3 weeks.  After having issues with software and receiving phone calls, ATT said I was within my warranty time so that I should file a claim and get a replacement device sent to me.  When I had received the replacement phone, I fo