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Service suspended but phone returned

Today our service was suspended for a phone return that was said to not be returned. We mailed the phone back and  have a USPS tracking number. We have been in a constant battle with the business stating that we did not return the phone when in fact it was delivered as per the tracker and we were to

Questions

 • Wireless Billing

137

2

0

0

Double billed!! They say prorated, but 2 bills equals 2 bills!!!!!!!

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

Questions

 • Wireless Billing

2.8K

9

0

0

$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

Questions

 • Wireless Billing

902

5

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

279

8

0

0

Have you been ripped off by a so called promotion? Or know how to resolve it.

Ha! Where to begin?? First I was told, we were signing up for a BOGO promotion. They somewhat honored it. However not the total price but the majority of it. Then they didn't honor the BOGO for the other set of phones we purchased. We were suppose to be getting a work discount. Nope! We were suppose

Questions

 • Wireless Account

176

2

0

Absurd International data plan billing

I hope AT&T reads this and gets their act together. If you agree, please make your voice heard. The current method of billing international data and voice packages in absurd, ambiguous and down-right deceitful. AT&T forces you to add an international service for a whole month, even if you are using

Questions

 • Wireless Billing

389

2

0

0

Digital Life Bill Pay Options

The Billing App not allowing Customers to pay past due balance Online or Via APP, is NOT an acceptable billing practice. To force Customers to use the call center and pay a convenience fee or experience service interruption an incur a restoration fee is robbery. This aspect of the service is enough

Questions

 • Billing & Payments

2.9K

5

0

So Long, ATT: KISS MY $85-a-month Goodbye -- your corporate policies are THE WORST

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

Questions

 • Account Features

1K

2

0

0

Horrible service ! unacceptble charges, lies ! Lies ! LIES ! And hours on the phone with no result

i been a loyal att customer for many many years ! MY STUPIDITY ! MY BAD ! Every couple of months on the phone with att ( an hour or two ) to change plans and to make sure I will not be charged huge amounts of money, while T-Mobile or Verizon offers such good rates , including international travel. H

Questions

 • Wireless Billing

296

6

0

0

ATT Management Case Unfair Decision with No Appeals

Have been trying to Cancel ATT Family Plan Account for 4-months. My wife and I removed our phones first in FEB 2015, due to being stationed in South Korea and would not be able to use ATT. My son and daughter remained on the account until 2018. My daughter transferred out of the family plan into ano

Questions

 • Wireless Billing

221

2

0

0

Why

Why don't Access from At&t customers get the same customer service on the weekends that regular At&t internet customers receive? The recorded messages say the office is closed.

Questions

 • AT&T Internet Plans

142

1

0

0

AT&T Prepaid Extra charge

My AT&T online account shows that I have $40 AUTO PAY setup for my plan. But I have always been charged $45 which I had not realized till now. The online account even says that $40 is INCLUSIVE of all taxes and yet I have been charged more for more than a year now. This just seems un-fair since

Questions

 • Account & Usage

318

1

0

0

Unfair policy —not Unlocking my iPhone so I may use it abroad

I'm a long time & loyal AT&T iPhone using customer. I'm travelling to Europe this Summer —starting July 1— and would like my iPhone unlocked so I may use it abroad. There seems to be a policy in place where AT&T won't unlock phones under contract, which mine is and customers are forced to pay $100s

Questions

 • Apple

599

11

0

0

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