My family recently changed to the AT&T family plan at the store in Missouri City Texas, that we all see on the commercial with the baby, and my parents did not have smart phones. When we went to the store to switch plans one of the customers service reps helped us pick a new phone and told us about

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Signed up for 1yr contract fiber internet with supposedly promised $100 Visa gift card.I never received any form of notification (neither email nor regular mail) about claiming the gift cardI was never informed of "120 Days" expiration clause. Now because it's been over 120 days since installing the

6 weeks ago after talking to customer service I was asked if I would listen to an offer from an ATT partner, wasn't sure what that meant so I said ok. Transferred to a third-party vendor who offered me some free channels. She said that I could get all of the other channels that I didn't already have

This issue is related to another issue that I logged:  https://forums.att.com/t5/AT-T-Internet-Account/Issues-with-Direct-TV-Billing/m-p/5212585#M14507I am appalled that AT&T would allow these types of practices - it is very "Wells Fargoish" of them to allow this. Note:  I have been an AT&T customer

There are numerous new customers who were convinced to switch to AT&T from their respective cell phone providers.  One thing most seem to have in common, they trusted the sales representative to be honest in his, or her, presentation of the "offer".  In my case, the "offer" was presented by an AT&T

I believe that AT&T practices unethical tactics when dealing with customers on the phone. I believe that terms and charges/fees are purposely not reviewed over the phone and that phone calls are conveniently and purposely disconnected just to get a sale and they assume you will accept the terms - kn

Hello all,I was an ATT customer for a long time. Recently i upgraded two of my lines (two same devices) and since one phone had issues (random reboot) i got the phone exchanged. I returned one of the phone to ATT warehouse and they received it on 01/19/15. However i got a message from ATT that i wou

AT&T, Directv, UNETHICAL, steal money from personal bank accounts. NEVER agreed to autopay. NEVER agreed to paperless billing. Requested email, letter, something in writing stating AT&T de-enroll from autopay. NEVER agreed to autopay and this is what AT&T sends:We want to make sure you're you Hello,

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up