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Misleading Phone Plan Switch

My family recently changed to the AT&T family plan at the store in Missouri City Texas, that we all see on the commercial with the baby, and my parents did not have smart phones. When we went to the store to switch plans one of the customers service reps helped us pick a new phone and told us about

Questions

 • Phone & Device Upgrades

640

3

0

0

Fraudulent and unethical ATT Digital Life

Digital Life is claiming I owe $182 for services I canceled after having my contract fulfilled. I spent over 35 hours on the phone jumping through hoops and getting pushed around m, laughed at, and called a liar. I didn’t realize ATT was hurting so bad they have to extort $182 from a loyal customer.

Questions

 • Billing & Payments

2.6K

7

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Why does ATT allow their customers to be scammed?

6 weeks ago after talking to customer service I was asked if I would listen to an offer from an ATT partner, wasn't sure what that meant so I said ok. Transferred to a third-party vendor who offered me some free channels. She said that I could get all of the other channels that I didn't already have

Questions

 • Wireless Billing

706

1

0

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How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.5K

21

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Unethical business practices

I believe that AT&T practices unethical tactics when dealing with customers on the phone. I believe that terms and charges/fees are purposely not reviewed over the phone and that phone calls are conveniently and purposely disconnected just to get a sale and they assume you will accept the terms - kn

Questions

 • Wireless Account

2K

15

0

Charged for the returned device

Hello all,I was an ATT customer for a long time. Recently i upgraded two of my lines (two same devices) and since one phone had issues (random reboot) i got the phone exchanged. I returned one of the phone to ATT warehouse and they received it on 01/19/15. However i got a message from ATT that i wou

Questions

 • Wireless Account

268

5

0

0

DSL rate increases multiple times with no improvement or justification, push to U-Verse?

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up

Questions

 • AT&T Internet Account

279

3

0

0

BOGO Issue iPhone 7 Plus - Charging Customer for Additional Line without Approval

This issue is related to another issue that I logged:  https://forums.att.com/t5/AT-T-Internet-Account/Issues-with-Direct-TV-Billing/m-p/5212585#M14507I am appalled that AT&T would allow these types of practices - it is very "Wells Fargoish" of them to allow this. Note:  I have been an AT&T customer

Questions

 • AT&T Internet Account

244

0

0

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ATT location in Alexandria, LA lacks any and all customer support, lied to, accused of being a liar

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

Questions

 • Wireless Account

96

1

0

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Unethical bait tactic to get you signed up for service; BEWARE OF ANY VISA GIFT CARD DEALS

Signed up for 1yr contract fiber internet with supposedly promised $100 Visa gift card.I never received any form of notification (neither email nor regular mail) about claiming the gift cardI was never informed of "120 Days" expiration clause. Now because it's been over 120 days since installing the

Questions

 • AT&T Fiber Account

330

2

0

0

At&t, Directv scam autopay, scam paperless billing

AT&T, Directv, UNETHICAL, steal money from personal bank accounts. NEVER agreed to autopay. NEVER agreed to paperless billing. Requested email, letter, something in writing stating AT&T de-enroll from autopay. NEVER agreed to autopay and this is what AT&T sends:We want to make sure you're you Hello,

Questions

 • More AT&T PREPAID Discussions

491

2

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0

Closed

AT&T Not Responsible For Unethical Sales Practices?

There are numerous new customers who were convinced to switch to AT&T from their respective cell phone providers.  One thing most seem to have in common, they trusted the sales representative to be honest in his, or her, presentation of the "offer".  In my case, the "offer" was presented by an AT&T

Questions

 • Account Features

1.4K

17

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